Allied Building Products

I am the owner of a contracting firm. On November 21^st, the day before Thanksgiving, I ordered a skylight for a client using the client’s measurements. I discovered over the weekend after the store had already closed at noon on Saturday that my client had measured wrong. So first thing on Monday morning I went to the store to cancel the order and order the right size skylight. Keep in mind, the lead time on the skylight was 3 weeks, meaning it hadn’t even gone into production yet. The Salesperson flatly refused to try to change the order. I asked to speak to his supervisor who asked the salesperson if he had contacted the manufacturer, to which the reply was «no». The Supervisor said they would call the manufacturer and get back to me by the end of the day. It’s almost 8 pm and I have’t heard from Allied Building Products yet tonight. I’m stunned at their lack of customer service.