Tim Horton’s Donuts

Adam and I decided that since we are adults we can have ice cream for dinner whenever we want. We needed to go grocery shopping so we decided to go to the Wegmans across the ways from here and come here for cold stone.
It was very quiet. There were only 1 or 2 other people who came in the entire time we were there to eat.
There were 2 staff members, 1 in the front and 1 in the back. Since it was so slow they were technically well staffed. The staff member was very friendly while getting us our ice cream. My order game out fine but the staff member forgot Adam’s waffle bowl for his. When Adam said something they promptly corrected the issue and provided him with extra ice cream as an apology.
There are a good amount of table and chairs on the inside and it is fairly clean inside.
Overall, this location is A-​Okay. If we are in this area and would like some cold stone we will stop here.

I go to Tim Horton’s a lot. The staff at this one is a bit lazy. They’ve screwed up my order on three occasions. I only complained once because I had time to. I also, in a fairly groggy state, ordered some coffee and asked if they had an espresso shot, not remembering if I’d had it there or at a Dunkin Donuts. The guy at the drive through mic said, «an espresso shot?» neither confirming nor denying that they had it. So I was like, «yeah, do you guys have those?» He didn’t respond for a moment, then he said «An espresso shot?» again like he didn’t know what I was talking about. So I said, «Yeah, just looking for some extra caffeine today.» Then there was silence for about 3 seconds, then I said, «I’m not going crazy, right? You guys do have that, right?» To which he responded, «Yeah, I just sold it to you.» Like I was some kind of idiot.
Now I deal with idiot customer all the time, but I treat them with respect. Every other Tim Horton’s seems to have great service, just not this one. I should have gotten a name and spoken to a manager. Its one of those things that’s not a big deal and should have politely been handled. And it happened so fast it barely even registered until after I was pulling away. At any rate, that guy is a jerk and the staff there is sub par.