Safe Home Security

I haven’t set my alarm for years. It’s useless. My neighbor slams a door and it goes off. The wind blows and it goes off. Cat jumps off a table and it goes off. I tried to cancel it in writing years ago and it was renewed anyway. Now I am stuck in another contract. Calling the company is a waste of time because everything goes to voicemail and no one ever calls back. Do not get involved with this company. You’re better off getting a gun and a dog.

Agree with other posters here. DO NOT do business with this company. I, as well, am finding it impossible to cancel my service, I have also contacted the BBB.
Best part about this is my service has not been working for 4 months, and when I inquired about this I was told it was my responsibility to ensure I was connected to their equipment, not the other way around? REAL SECURE!!!
Do yourself a favor and get your security services elsewhere.

Safe Home Security is the WORST company to do business with. I tried to cancel my service approaching the end of my 3 year contract. They told me to write a letter to them to cancel service, and they needed it 60 days prior to my contract ending. I did just that, then they still would not cancel my contract. I ended up paying for a COMPLETE YEAR IN FULL to cancel service and make them go away… and then they STILL charged me for something. They never billed me or anything, just a bill that just showed up on my credit report, negatively affecting my credit report as well… as a charge off.
I cannot believe this company is still in business. RUN AWAY FROM THIS COMPANY.

I can’t believe this company is still in operation. and from the looks of things, they’re still up to their old tricks. Just Google «Safe Home Security» and see for yourself the thousands of consumer complaints.
I was interested in getting a home security system so my wife would feel safe while I was deployed overseas. I called ADT, one of the most reputable home security companies. I chose my system and signed a contract. A few months later, I was informed my contract was «sold» to a company called «Safe Home Security»…alright, whatever.
The only reason they get 1 star from me is they put in a decent security system… they lost every other star when I went through hell trying to cancel the service after over 5 years of taking nearly 50 bucks out of my account every month. It was easier cancelling AOL! Apparently, if you let the contract run out, you are automatically re-​signed to an additional 5 year contract… yes, you read that right. Everything Jim S. wrote is 100% accurate, because the same thing happened to me.
Don’t just take my word for it. Read about the people who moved out of their house and are unable to cancel the service.
My experience with this company has prevented me from ever doing business with ANY home security company ever again.
On a side note: A house with home security stickers on the windows and doors prevents 75% of burglaries. An unmonitored, security system that emits a loud, piercing local alarm will prevent the rest. If they can move past this and manage to get into a safe that’s lag bolted to the structure of the house… well then they’re pro’s and no security system would have prevented the theft.

In January 2012 I was contacted by Stephen Neubert, a representative from Safe Home Securities. Stephen was «just checking in» with me and making sure I was happy with my alarm service with Safe Home Securities. I told Stephen that I had had some problems with my system, a system that I paid close to $ 3,000 for 5 years prior. He said he would send me out a manual for my system and then he asked me to sign a renewal contract.
I asked him if I could keep paying month-​to-​month rather than renewing my contract with Safe Home Securities and he would not answer the question directly, although he kept saying that he wanted to make sure my house with protected. Whatever.
After doing some due diligence with other alarm companies, I found a service that would charge me $ 5.95 per month rather than the $ 30 per month that I was being charged by Safe Home Securities. I signed up for the alternative service and emailed Stephen that I wanted to discontinue my service with Safe Home and to please send me my final invoice.
I then received a phone call from Tracy from Safe Home Securities collection department stating that they had received my notice to terminate service. She informed me that my contract had «auto-​renewed» back in December 2011 and that I had to fulfill the remainder of my contract. I asked her why Stephen had asked me to sign a new contact if my contract had «auto-​renewed» and she had no answer for this.
Now, Safe Home Securities continues to harass me with phone calls looking for me to pay the remainder of my contract, which I never signed up for.
If you are looking for a house alarm, my advice is to stay away from Safe Home Securities. There are plenty of services out there which will charge you far less to install a system and monitor it on a monthly basis. Many have no contract at all, which makes sense, especially if you are paying for the equipment costs out-​of-​pocket.