Ana’s Bridal Boutique and Tuxedos Inc.

Worst experience. They shouldn’t even have one star. Poor customer service. Don’t go here ever!!!

I brought my sister here to look for prom dresses. It’s very unfortunate that she ended up finding the dress she wanted here! I wish she had a enjoyable experience. It first began when she was searching for a dress. We had to set up our own fitting room, in addition I zipped and prepared all the dresses for her to look in the mirror. The woman downstairs did not attend to our needs as clients. Once she found a dress she loved the attendant (who never acknowledged us) became VERY pushy with the sale. She started writing up paperwork immediately without us even telling her we were buying the dress. She also explained the payment policy how 50% is due now and 50% due when the dress came in. It took about 3 – 4 weeks for the dress to arrive. We received a voicemail letting us know the dress arrived, on the voicemail she mentioned my sister wouldn’t be able to try on the dress on until final payment was made. (WHAT!?) my sister called to schedule to pick up her dress one woman told her Sunday which worked out perfect because I had an appointment in the area. When I called to confirm the appointment on Saturday the woman who answered mentioned that we cannot come in any day to pick up the prom dress. She mentioned a select few days which were very inconvenient for high school students who go to school all day and parents who work all day and are on a limited schedule. Needless to say when my sister went to go pick up her prom dress on a Monday after school. She told the woman that there was no contract that she had side that said she could not try your dress on prior to making the final payment. After some back-​and-​forth the women there gave her the OK to try it on prior to submitting the final payment. They begin talking in Portuguese. (Not knowing that my sister is Portuguese). She understood the rude remarks that they made and mentioned that she also speaks Portuguese. The woman immediately were shocked and stopped their conversation. My sister paid for the dress and left. She will be getting alterations elsewhere. We will never step foot in the shop again. I also don’t advise it for ANY Bride!

Ordered bridesmaid dresses from Ana’s and got a great deal for them. Dressing rooms upstairs and trying on are VERY tight-​spaced, but luckily most girls went elsewhere to try on and then ordered through Ana’s to get the great deal.
Here’s where the low rating comings in… Ana’s told my girls to order the dresses WAY too big. I’m talking 2 – 3 sizes bigger than they should have. The girls ended up spending the same amount in alterations as they did on the dress, if not more!
I think part of the problem is the staff’s lack of knowledge at Ana’s. Many times I called and got different information or a lack of information. Think I would recommend them for the prices, but I would definitely order the size dress you think you should get and not listen to their advice.

I scheduled an appointment at Ana’s Bridal to try two dresses I found on the internet. After trying several different dresses, I chose two dresses from Maggie Sottero and Sophia Tolli. The girls working at the Ana’s Bridal store patiently help me find the type of dress I was looking for, and I loved that they didn’t push me to buy the most expensive one. On my second appointment I decided for a light, amazing dress from Maggie Sottero and order it on size 8. But when I arrived home I decided I wanted size 6, otherwise would be too large for me. I called them and they changed the order immediately. After 3 – 4 weeks they received my dress in size 6. I wanted the dress to fit tight to my body and to open it more in the back. After the second appointment my dress was customized for my body shape and looked marvelous. All the alterations were done professionally and the dress looks like no alterations were done. It’s like it came like that from the factory. They suggested a gorgeous aplique and sash belt that definitely made my dress unique. Everyone at Ana’s Bridal were very attentive and kind. I would definitely come back to this place, and I recommend it 100%.

Fantastic bridal shop! Selection is amazing and the alterations absolutely perfect!!!

Terrible! Promised dresses within 3 – 5 months. Got them 6 months later. Lied about having them shipped. Worst customer service. Yelled at me for calling to question when dresses were coming in. Too much added stress for the bride with all the false promises and awful customer service. Very unprofessional and rude. Highly suggest going somewhere else. Not worth the hassle

This is the worst place to buy a gown from. Do not waste your time with this company. They order bigger/​longer dresses than you actually are in order to get you to come back for alterations. They accept debit on a down payment and only cash for the rest of the dress (I’m assuming to get out of taxes and pocket the money). And the girls in there are as rude as can be. The WORST experience I have ever had shopping for a gown. Save yourself the time, money and stress and go somewhere else!

Terrible Customer Service. I made an appointment at a bridal show with this store… I came in the next day at my appointment time, and they acted like they didn’t know I was coming… Even after calling to confirm with me that I was still coming that day. The store wasn’t ready, because they were still putting dresses away from the fashion show. They said I couldn’t look at the dresses because there wasn’t enough room for me to walk around.
I told them my price point and style preference… And they came back with dresses. Apparently the two girls listened to nothing I said… I asked for dresses 900 or under and no satin. What did I get? Dresses over 1,000 and satin. OK
Good news, I found a dress I loved. Bad news they brought it out KNOWING it was over budget. 1,200 dollar! So disappointing!!! Shady too.
They said they would call me back THAT DAY to see if Ana could give me a better price. NEVER called me.
Run people… Don’t walk from this place. Disorganized mess of a place. Sales people are aloof and have no personality. Shop itself is old and dingy. Dressing rooms are old and beat up.
Score: F

I went to Ana’s bridal to find my wedding dress. I read the reviews prior to going however, I wanted to give Ana’s a shot. I went in with a positive, fun, attitude and left with the exact opposite feeling.
Immediately upon arrival, I signed in. There was a bride trying on dresses and we were about 10 minute early. The five of us waited in the side room for about 15 – 20 minutes. The woman workers walked by and saw us standing there they told us we could move in towards the room (side room). About 5 min after my appointment time, my sister asked me if I told them we were here. I said no but I signed in and they walked by us plenty of times– they know we are here. The place is very small. I went to the other room and told the lady worker who I was to make sure they knew I was there. She said thanks and said come on in and acted as if I just arrived. It boggled my mind that we all were just standing there waiting and all the workers ignored the fact. Regardless, I stayed excited.
The five of us went to the other side, and the woman asked me questions regarding what I am looking for. She asked me what my budget was and I told her. Then we all picked out dresses so I could try them on.
The trying on experience was horrendous. The woman stayed in the fitting room with me the entire time. I commented if she needs to be in the room and she said yes. As I was standing in my bra and underwear she was re-​putting the dress on the hanger. It felt like it took forever. It was very awkward and uncomfortable. It would be nice if I was offered a robe or had privacy.
I didn’t try on many dresses at all (maybe 5 total). I didn’t receive any type of feedback after each dress and I didn’t feel «special» at all. When asked to try on a Petticoat for under one of the dresses, it was a big ordeal. After asking many times she finally got one and did not help to put it on. She needed to be with me at all times, now that I have a dress on and physically can’t get it on she doesn’t help. Thankfully my friend immediately came over to help. The worker made it very clear that she didn’t agree to the idea and didn’t want to put in any effort. After this experience, I was still trying to stay positive about the experience until I asked to try a dress on that was out of my «budget». She told me that I couldn’t try it on because they typically don’t allow that. I told her that I only tried on a few dresses and I want to compare it to the dresses that I’ve tried on. Perhaps I would have increased my budget if I loved it. I practically had to BEG her to allow me try the dress on. After this dress, I was out of patience and saddened by the customer service.
Once we left (not even there 45 minutes (with 20 minutes waiting) we thought we may have liked one dress.
She asked for my information and wrote it all on a card that they keep. When I asked her for the information regarding the dress, she responded that she is NOT ALLOWED to give any information about the dress. I thought that was unbelievable. I responded, Okay and we all left.

I understand that it is a competitive market however, it is 2014 and reviews are a big part of my buying experience. As soon as she denied my request, everything made sense. Ana’s doesn’t allow pictures, they don’t allow you in the fitting room alone, so they micromanage their dresses.
Ana you can keep your dresses all to YOURSELF.
I would suggest that all brides should STAY AWAY from this place. The NEXT place I went to was an AMAZING experience. The customer service was phenomenal and a breath of fresh air. I was able to be in the fitting room alone, take pictures, have the information on the dress. and when I was done I even PURCHASED my dress. :)

This will be my first review on Unilocal and unfortunately it’s not a good one. Took some time to process, but by far this bridal place has been the worst experience for my best friend who is getting married next spring. We made an appointment and found that their website was not updated. Their inventory was very limited and one of the dresses the host give the bride to try on had stains on it! Lets not leave out that the host was not friendly and looked miserable the whole time. There’s also something to say about a hosts attire and professionalism especially working with brides who are willing to pay a small fortune for their special day.

I don’t like to give negative reviews, and I am rarely one to complain, as I am pretty easy going, but this has to be done: RUN RUN RUN away from this place! What a horrendous experience for me as the bride and my bridesmaids! I could write a book on all the issues, but I will try to be as concise as possible. The main point is that they lure you in with individual attention and «deals,» yet once you have chosen and paid them, they are chaotic, unorganized, inattentive, impossible to get a hold of, and constantly charging you for things they NEVER told you about.
Some examples:
I was looking into possibly adding a halter or shoulder straps to my dress. Ana showed me some options, pinned them into the dress, and never said another word. After I left, the one helpful staff member in the entire place, came into the parking lot to tell me the strap costs $ 495! But they would «let» me have it for $ 350 (I did not get the strap).
ALL of us, bride and bridesmaids, were charged for steaming the dresses, as if any of us were going to walk out with wrinkled dresses, even though Ana I had free alterations (steaming is not included apparently, another thing I wasn’t told ahead of time).
I was told I had free alterations, only to get a call the day I was picking up my dress trying to sell me a garment bag (another added cost that is not told to you or included — I didn’t buy one from them) and was told I owed $ 300! Once I reminded them I had free alterations, they said they would have to find my contract. When I went to pick up the dress, they again tried to charge me $ 300. In the end, it cost $ 75 for the steaming. Oh, and all final payments and alterations have to be paid in CASH.
The bridesmaids were all ordered dresses that were too big, and some of them were charged $ 100 for alterations.
The dresses came in the week of the wedding (!), and no one would answer or return my calls to check in on their status or tell me where they were in the process.
Half of my bridesmaids went to pick up their dresses, only to find that they could not find the dress, and when they did, they had not altered them yet, and they had to wait for them to do it. Then when they had to steam the dresses, they were given back wrinkled and wet dresses.
There is more I could list, but I will stop there. Though I loved my dress, it was part of a trunk show and not in their store, and I should have gone elsewhere. I highly, HIGHLY, recommend you find another place to go who actually give good customer service and who disclose their costs.

The dress selection is great! Beautiful bridal gowns, mother of the bride, and bridesmaids. The staff was pleasant and helpful until fittings and alterations. That’s when I wish I had read the reviews online sooner or at least taken them more seriously. They only take cash for payment after the initial deposit. Then they’re not pleased when you do not have cash. They charged me for one veil and then gave me another one (passing it off as the one I chose). I was given another one that was just as beautiful but it still bothered me. This all happened days before my wedding. Up until that point I was ok.
My overall experience was not as bad as it could’ve been, but when my bridesmaids and mom call or come home unhappy with the service then I can’t in good conscience give a raving review. It seems like they take on more than what they can handle.

I ordered my dress from Ana’s in mid-​October despite reading some negative reviews on here. We made an appointment for a Friday afternoon and my mother and cousin joined me. I went in with one idea on my mind and ended up choosing a completely different dress. I’m glad the girl working that day pulled it for me because I love it. They don’t hover which is awesome because I don’t love people smothering me. We paid in full and went on our merry way.
My only real complaint is the lack of communication. I called in March to check in because my wedding was getting closer (May 31^st). The answering machine specifically says «Someone will call you back by the end of the day.» Well no one called me back. Not that time and not the next time a few days later. I called back a third time over two weeks and I finally spoke with a human being who said it should be in by the end of the month. This made me feel better. However, March came and went and I didn’t hear a peep.
I really didn’t want to be a bother so I waited a couple of more weeks before I called and again I went through the «no one returning my call» stage. I finally caught a human again on Saturday and they said «a manager will call you by the end of the day.» Shocker no one called me back. When I called again the next week I was told «There are no managers here on weekends so she must have meant the next business day.» Even if she had meant that it had been two or three business days already. I was again told my dress would be in soon and that they couldn’t give me a ship date because it was coming internationally (this still doesn’t make sense to me). I’m pretty non-​confrontational so I thanked them and waited. More weeks go by so now we’re well in April and my wedding is 6 weeks away with no word on when my dress is coming. My mother started to get worried so she called twice and left a message both times (neither of her calls were returned). Finally my fiancé had had enough of our worrying and went to the store on April 24^th to get to the bottom of it. When he got there they told him my dress had come in on April 8^th and they had the wrong phone number written down for me. It happens. However, I had called and so had mother in the time between when the dress supposedly came in and when my fiancé went in there and we had left our phone numbers each time we called. If someone had bothered to call us back we probably could have sorted this out faster.
The bottom line is my wedding is 5 weeks away, I have my dress and it fits perfectly so I only need to get it hemmed! The sales girl sized me just right and they’re really nice girls. I hate to leave a negative review so I’m leaving a medium one! Providence is really limited on bridal shops so you take what you can get and I think some shop owners no one that. I wish they returned calls but hey no harm done now.

Seriously do not order anything from here, I’m in my friend wedding and just pick up the dress. Her wedding is in a month and we order these dresses in sept. Well first off the dress came in a month before her wedding and when I got there, they don’t expect debit card only Cash!!! Also they order me the wrong size and on top it off it’s too big. They are the rudest girls and they have no personality, they wouldn’t even give me a discount. So believe me this isn’t the place to go.

So far, so good… I headed to Ana’s to try on Alfred Sung bridesmaid dresses. Over the phone, they answered my questions and looked up the dresses I wanted to try on. It was a great meeting point between my parents and I (Connecticut and Boston, respectively). I made an appointment a week after my call with them, and they were able to book me in.
As soon as we got there, they pulled the dresses I asked about an I headed to try them on. They were good about zipping me up, when I came out but they weren’t necessarily in the back with me. I actually preferred that they weren’t hovering over me, so I didn’t feel rushed while my parents took photos and we looked closely at each dress.
It was a little difficult because in my hour and a half there, I had 3 different people helping me (thank you Toryn and other girls!!). Each one was very nice and helpful, but sometimes I had to re-​explain my wants and needs. I guess because I knew pretty much exactly what I was looking for, this wasn’t really an issue. They helped me by clipping the dress so I can see how it will look after alterations, and bringing some blinged out belts to fancy up my dress (one which cost $ 677…HAHAHAHAHAHA omg.)
Ana’s carried every dress I was looking for (7 dresses) and more. I ended up pulling a dress by the same designer from the rack. and that was the one I chose. I called the next day and ordered it from them over the phone. The wedding is in 4 months and 9 days, but they didn’t have to rush it (extra $$$). They said alterations (when they’re pretty simple, like a hem or shortening straps) takes a day, so even though we’re cutting it close, the dress will be ready in time for the wedding (fingers crossed)!
I ultimately thought I would order my dress online (I had tried them on at a store on Newbury Street in Boston, and they were sometimes $ 100 more than online boutiques), but after seeing comparable prices online and In the store, I decided to purchase my dress through Ana’s Bridal.
I’ll update my review once the dress comes in in June!

I’m giving this one star because my sister did in fact have a dress, made out of fabric to wear on her wedding day. That said getting to the day was a bit chaotic, as others have mentioned this place is not organized and when something goes wrong it is ALWAYS the bride’s fault. That always rubs me the wrong way… instead of finding a solution there were a lot of «excuses» and «not my fualts» coming from the staff, for several things ranging from waiting excessively for appointments to not giving correct pricing for alterations to giving the wrong pick up time when the dress was finally ready. The staff was incredibly rude. I was taken aback at times when I would ask questions for my sister during fittings and the girl handling alterations would cut me off or shrug off my concern like I was been annoying (I wanted to make sure it was snug enough for her at the top). All of this said, the wedding day came and the bride being happy and in love didn’t let the «small stuff» get to her. I was more annoyed as her sister seeing the way they treated her than she was.
On the day of her wedding, as we were walking up the beach to the reception we tried to bustle the dress. YIKES HUGE PROBLEM. The buttons to bustle the dress started falling off. Thankfully with four bridesmaids, a wedding planner and 40mins taken away from her big day, we were able to safety pin her dress, close to what it should have looked like in the bustle. It didn’t look right but we managed to make it look sort of right. It was a total disaster! My husband took pictures because we all couldn’t believe what was happening and we wanted them to see the dress literally falling apart in front of our eyes!
When it was time to take the dress in to Ana’s to get it cleaned and stored, my sister showed them what had happened and the staff basically told her that that couldn’t have happened and that she must have been rough with the dress! They didn’t offer any condolences or any discount on the cleaning or anything at all. She had «words» with Ana because she was basically telling her it was her fault and that her dress wouldn’t just fall apart and it probably happened later in the evening. She said maybe she tried it on beforehand and ripped it then! Basically was making any excuse then to have to accept blame and have to fess up to doing a terrible job. They told her they would sew the buttons on for her — really? After the fact? Maybe this would have been a nice gesture to do before the fact! As she left still very angry, the sales staff followed her out to her car and continued to tell her that it was her fault and that they were standing up for the store. So dodgy. One of the staff members even got in their car and followed her on to the highway asking her to roll her window down so she could tell her that it wasn’t Ana’s fault! My sister was actually scared (I was on the phone with her at this point). It was a very strange and unsettling situation that I would not wish on anyone — bride or not. Go elsewhere. Pay an extra $ 200 or $ 300. You will pay that in undisclosed fees anyway!

I haven’t had a completely terrible experience here like I have had at other places. I’m starting to wonder if this is the norm of all bridal shops, or if brides and bridesmaid are just overly crazy. I guess we’ll never know.
Anyway, I went shopping here for two bridesmaids dresses and had no issues with either of them. My only issues here is that when my wedding rolled around, I wanted a specific bridesmaid dress I had picked out, and Ana’s didn’t have it yet. They definitely tried a few times to get me to make a bridesmaid appointment anyway (even though they didn’t have the dress I had picked) so I’m sure they were hoping I’d just come in and pick something else out. When I told them no, they told me they’d special order a sample of the dress and call me when it came in. I never heard back from them and found the dress elsewhere.
My cousin also purchased her wedding gown here and didn’t have any issues.

I came in with friends looking for a particular bridesmaid dress for my friends wedding. They didn’t have the exact style we wanted, but they had one that was close — the long version of the dress we wanted. We tried the dresses on but the attendant wasn’t very helpful in assisting us. Also, there are no mirrors in the dressing rooms (maybe thats customary for bridal boutiques? My friend said the same was the case for a shop she went to down south).
We didn’t end up getting our dresses here. In other news, parking lot is small, the place gets busy on the weekends, and there is a Dunkin Donuts across the street if you need a caffeine fix.

went in with my friend who was the bride. Great selection of dresses! Only complaint is that when we found a style that everyone loved on the bride, the girl helping us did not try to go and find similar styles-​which wouldve been helpful and saved us time! Although my friend did not purchase the dress she liked, Im pretty sure that will be the one she goes with. She did not get a lot of pressure to buy either, which was nice!

I was in a wedding recently and the bridesmaid dresses were purchased through Ana’s Bridal (I live in Boston, so keep in mind I had to travel about an hour each time i visited). It took about 2 months longer than anticipated for the dresses to come in, but they were in in plenty of time for the wedding, so I can’t complain there. However, the measurements were wrong (visit number 1). I immediately knew that the size was wrong, but figured that Ana (the owner) knew how to take measurements for dresses.
Visit number 2… When I tried on the dress it would not zip up around the ribcage (not MY fault… measurements were bad!!). It was an A-​line dress. Only the hem could be done during that visit because the dress had to be taken out.
Visit number 3… The dress fit and the hem was correct, so now the top was marked to be take in as well. Looking good!
Visit number 4… to check that all of the alterations were made I returned to Ana’s again. Tried it on and alleluia the dress fit! Ana checked the dress from about 20 feet away and told me it looked like it fit, so I thought I was all set. Crisis averted… NOT!
Wedding day… I pulled the dress out of the plastic to put it on and realized that the top was not sewn. The pins were still in to mark where it should have been sewn. Thank goodness we were at the bride’s parent’s house and her mom had a sewing machine and knew how to use it because otherwise I would have spent the day with pins in my boobs! The bride called Ana’s to complain (because in the meantime she also realized that they did not give her the right vest and ties for the tuxes). She got Ana on the phone and all that woman did is deny, deny, deny, even though the evidence was obvious. She didn’t once try to comfort my friend on the morning of her wedding day! It was disgusting.
Please NEVER use these people if you want to have a smooth wedding day (don’t we all??). What blows my mind is that they were ALWAYS busy when I was there… nuts!