Public Storage

The location on 1985 E. Bayshore is bullshit. I rented my unit for only two months and now I’m going to transfer to a different location. This location is unsafe and untrustworthy. The first day I went to go pay for my unit a couple days later they tell me that someone came in and canceled out my contract. Who could do that unless it was me I had to tell them to go look at the surveillance camera and tell them how to do their job properly. It’s a joke. They then found out that one of their dumb employees accidentally closed out my unit because she thought it was vacant because there was nothing in the unit. Nobody told me that I had to move in my stuff immediately in order to keep my unit open. After this just a couple days ago on Friday the 13^th apparently two black male suspects break in and burglarize the whole C block of the units. Obviously they don’t have a Enough security or protection, knowingly it’s in East Palo Alto a bad area. They will be lucky that myself and the other tenants don’t get together and do a class action lawsuit against them. If you want your stuff to be stolen and broken then go to this place otherwise I do not recommend this location. It’s a joke that they require insurance yet the insurance won’t cover anything unless you have receipts for your belongings. Well insurance can’t replace my daughters art projects, it’s a total scam!
PS: not only did they steal my stuff and damage my other furniture but I also had other people’s belongings in my unit. It was a complete joke and they should be shut down.

Good service and adequate facilities
Pricey for what you get, but consistent with everywhere else.
Would recommend planning your move in advance to minimize the space you need to rent
Next time I would also put shelving in prior to the move so my movers have things to set the stored goods on
Not climate controlled

Laura was very helpful. I came in shopping around for units and she asked me what i was looking to store and suggested different sizes. She answered all my questions and showed me different units. She was very helpful, informative and cheerful. If i do chose public storage it will be this location.

Great, convenient, and accommodating. Definitely recommend ! The lady there wasn’t judging at all when we said we just needed a short stay. She really knew the ins and outs of her place.

I used a storage space here for almost three years without a hitch. I was able to set up auto-​pay online, reserve a unit online, and even schedule my check-​out date online. Whenever I did need to go in and speak to someone, the staff were very courteous and helpful. The pricing was also quite reasonable. I would use them again if I needed to in the future!

I needed a storage locker in a hurry and these guys helped me immediately. I called from my car on the way to the facility, they offered competitive rates and when I got there the locker was reserved. Got my keys within minutes. The property attendant on site was Shane and he was fast and courteous and thorough. Had some furniture delivered there last night while I wasn’t there. Totally seamless. Thanks Shane.

So far all of my experiences with this facility have been very positive. Shane is a good manager who goes out of his way to help. His customer service skills is really what makes the place. This is a clean storage facility, well maintained, and safe. He explained my unit and fees and I got a great deal moving in, when I desperately needed one! I’ve used other facilities. They’ve been acceptable to good, but the location here is really convenient, not far off from the beaten path to get a good deal, and it’s pretty convenient to store and unload/​load. Carts available, although I’ve only seen one and needed 2 one day. Highly recommend this particular location and Shane.

This storage facility is clean, well maintained and Shane, the manager, is wonderfully helpful. He truly helps you to find what unit will best suit your needs and is respective of financial restraints. His thorough explanation of the contracts and policies made me feel comfortable that my goods were in good hands. Highly recommend.

I’m very impressed!!!
I did the online check-​in to reserve my storage space and this saved me so much time! I would suggest to anybody that’s a little pressed for time to reserve your space online. It makes things much easier! Just bring your confirmation paper with you.
I got a call the following day from Shane, the property manager, and he was genuinely friendly. (This makes such a difference in your attitude toward spending your money some place.) He went over everything I reserved and made sure it was all correct. I met up with him the next day, he showed me around the facility and he was very thorough. I didn’t have any questions b/​c he covered everything. And when it was time to sign the contract, it wasn’t your typical «give me your credit card, sign here». He specifically went over the sections briefly and explained the policy (to avoid any extra charges).
Overall, I had a very pleasant experience. Shane gave such awesome customer service! I will definitely refer people to this location.

Worked with the property manager Shane to reserve a 5×10. Everything was methodical and efficient, and I’ve had no issues getting into my unit.

This facility is very clean and well-​maintained. The property manager, Shane, is very friendly and helps in any way he can. He explains everything in detail at move-​in and he assists anytime I call with a question. I would highly recommend this facility to anyone in the area!

Had such a great experience here. The manager, Will, is incredibly pleasant and very helpful. He also always was around when I had to call an ask questions which was convenient and appreciated.
The spaces are kept insanely clean and I stored here for 3 months. Not a single bug in my stuff or any damage, pretty impressive! Would absolutely use this establishment again.
The public storage $ 1.00 For the first month is definitely still a bit of a tease, you still need to buy a lock and key, get insurance, etc, but aside from that I was very happy with my price as well.

Used the service and found the People at the site very helpful especially Will. Highly recomend this storage facility it is personable and secure.
Jack Wilson
System Manager
Linwood Realy, Inc

We rented a 20’x10’ space because we are remodeling our house. We came to this one because it is closest to us and it is Public Storage. We have been using it for a month. We like it so far because the facility is easily accessible, clean, and well maintained. They also have a great on-​site manager who is very helpful. Highly recommend this place.

I have had the pleasure and displeasure, on occasion, of dealing with Public storage facilities. This experience was pure pleasure.
The manager of this facility, Will, provided me with amazing customer service and follow up of continued great service. I was stepping into a very complicated logistical move and Will relieved me of stress, not just by obtaining storage space for me, but also on short term notice additional storage. He was pleasant kind and had a sense of humor. He provided me with the correct paper work in a efficient manner so That I could operate in my Executive’s stead facilitating the move even more so. I felt, in a very short time, that Will was not just the manager of the Public storage, but a helping member of my Team! I highly recommend him