A -1 Auto Services & Towing

They are lucky to have a contract with the local police departments. No other way, with their arrogant and flippant attitude, they could stay in business. Zero concern for how they deal with folks and for client service. Only person there who was great was our actual tow driver. I hope he has his own business some day. We had a car stolen and recovered and, at the direction of the EPA PD, it was picked up by A-​1. I get a call from the police department to get the car and have no choice but to go to them. Was there 3 minutes after 5pm (no exaggeration… and had called 3 times to say I was stuck at in traffic) and they charge me for an extra day. When I call to ask why, they hang up on me. Even an «I’m sorry but I can’t do anything about it» would have felt better and ever-​so-​modestly professional. I am always incredibly appreciative of good service, but my experience here was terrible. Sorry for anyone else who has to deal with them without proactively hiring them.

great example of a small local business doing good. highly recommend

I’m amazed that place does not have more (negative) reviews.
My friend parked his bike in a tiny area that turned out to be off limits. Anyway, he parked it there at midnight and was leaving at 5:45 am — the bike gone. We thought someone stole it since NO NOTICE was left whatsoever. I had to call the development security to find out who took it and what number to call. We call that number. They don’t open until 8:30. Great… He’s gonna be late for work.
At 8:30, we’re there — the place is not easy to find, you have to go back around a long line of buildings. We wait. 9 am. No one. We call, the lady on the phone says that someone is coming. 9:30. Same story. At 10 o’clock a guy finally rolls in, 1.5 HOURS LATE. No apologies from him whatsoever. The place is filthy.
The fee — $ 200 for towing, and $ 65 for «storage» next to some homeless people collecting cans. And $ 5 for using a credit card. SERIOUSLY??? somehow they can tow all night long, but you have to wait 1.5 hours in the sun and pay them $ 300 just to get your vehicle back? And somehow they expect you to have $ 300 in cash?
I don’t care what kind of car service they have, but no matter what you do, do not get towed in East Palo Alto or you’ll be screwed big time.

Fast, friendly service! This place was recommended to me by several friends who come here. My flat tire was inspected, swapped out, and replaced in less than 30 minutes. There’s a tire place right next door, so when A-​1 didn’t have my particular tire, they went next door and had one for me within minutes. So convenient and helpful! Great service.