Ray The Plumber

Excellent customer service and Joe G. was professional and on point. Got the job done quick, got the job done right.

To be fair, this company charges a service fee to come to your house of about $ 40.00. They need to mobilize to your home. This costs workers time, gas for the vehicle, wear and tear, etc. Any savvy businessperson should understand that these costs need to be covered somehow in order to maintain a healthy business. No, I don’t work for this company and am not affiliated with them in any way.
I’ve had this company delineate and repair my basement bathroom sump pump problem, unclog a nasty clog I had about 80 feet into the waste piping, and the people have always been nice and professional. What are people expecting, a dinner date? OK, maybe there are some companies that may be a tad cheaper, but in the end if you find a company you are happy with that is there for you in an emergency, why question that? The biggest thing is that they will fix your problem and get you on with your life. They even ask if you have any other issues that need to be addressed while they are there. This is not rude, but good for their business and good for you. If you have a leaky faucet or a water valve that is no longer working properly, they will dive in and fix it right there. Listen, if you’re uncle/​dad/​brother/​sister/​nephew/​niece are in the plumbing industry and can do it for way less, then more power to you and by all means go with them. But, I don’t have family members that are plumbers, so I choose to hire a professional, which I believe this company provides. Plus, I’m having them come out tomorrow. I’ll post my experience with that after it’s complete. **UPDATE. OK, so they actually squeezed me in the very next day to delineate and repair an unknown sewer gas problem. They recognized the issue and were able to repair the problem with upgraded parts and my problem is now solved. It was a few hundred bucks included parts and labor, but I feel so happy that the job was done correctly, the right way, and in a very timely manner. And, they even gave me a magnetic pad for my fridge. You really can’t ask for more. The only reason I wouldn’t give 5 stars is the overall price is a little high, but I’d still recommend because sometimes you get what you pay for.

This review is for my home on Long Island NY
Beware!
Ray the Plumber is a world class rip off artist. I had a small teardrop leak from a drain in my bathtub. Ray’s estimate was 800.00. Yep…800.00 dollars. Are you fucking crazy. I got some GE silicone and fixed the leak for 4.59. If you choose to use this guy, you deserve to be taken advantage of.
BEWARE of RAY THE PLUMBER!

I will never call them again! I should of looked at Unilocal first. 649 dollars to replace a hot water circulating pump that cost about $ 200 in parts. The tech was here for 90 minutes to replace it. WAY!!! over priced and shame on me for not shopping around.

There are no stars for this unscrupulous company. They sweetly reel you in with a $ 49.00 consultation to be applied to the service if accept. I would have no problem with the except for the ABSORBATANT CHARGE THEY APPLY FOR THE SERVICE!
Even the serviceman handing me the estimate could not look me in the eye saying he just goes buy the book as to what to charge for snaking out a tub drain –Highway robbery — strong arm tactic — should be shut down! DO NOT USE EVER!!!

Pros: Came as promised
Fixed the problem
Cons: Astronomical fee with no clear explanation of the charges. They are ripoff artists who take advantage. The advertising is the key.
Fixed a problem which cost maybe $ 25. in parts, took about an hour, and charged $ 486. Before I realized how overpriced they were, I had the tech check a running toilet. He wanted to charge me a couple of hundred to «rebuild the insides.» (Kit at Home Depot costs 14.99) and it takes about 15 minutes. I told him it had been rebuilt within the past two years. He tried to convince me I needed a new toilet: $ 600 before tax for who knows what kind of quality toilet bowl. I declined. Found a highly rated one for $ 176 at Home Depot and will buy it when I can find a reasonably priced plumber.
Rip-​offfffffff company. I paid for your education. Don’t waste your money.

Called Ray the Plumber in Islip to get a price to install a Tankless water heater. I was told they could come out to my house for the price of $ 50 to tell me how much it would cost to install the tankless water heater.
Why would I pay them $ 50 to tell me the cost to install a tankless water heater? And suppose I do, and once I find out the price I decide it’s not something I want to do… I’ve paid them $ 50 for nothing. No Thanks…

Parents used these guys recently. My dad had to take the day off work to wait for the guy to show up. When the kid finally showed up, he didn’t know how to fix the problem and told my dad he had to wait for a senior service tech to come buy. It cost $ 150+tax just for the visit (no work was down). The company has great marketing though. Unfortunately their service didn’t live up to expectations. We’re looking for another plumber.

I am normally wary of flashy outfits with extensive advertising, but when I had a situation and I didnt have time to seek out a local guy, I called them in the morning and they came the same day. They have a bunch of plumbers that cover Suffolk, and the plumbers they sent to my house were quite professional and even nice. They do charge 50 bucks just to come (but not if you have them do the work) but I have found that this is actually pretty standard for a lot of plumbing services. 50 bucks not too bad in fact, and they tell you on the phone before you book an appt, so if that practice offends you then you don’t have to commit. The cost in most plumbing work is labor (expensive) even though the parts are usually not expensive at all. If you are really offended by that situation, learn the skills needed for plumbing yourself and you will save a ton of $$$, and maybe even find a new career (once you know how, plumbing actually isnt that hard). I don’t think its really a 5 star service (I’d give 3.5) but I feel that the other reviews here dont paint a proper picture of this service and wanted to do something to help tip the balance. It seems that Ray (a real person) takes care to hire good guys and takes an interest in how they represent him. If the work falls apart in a week or even up to a year, then He’ll repair it free, I’m hoping not to have to test that out…

Ray the Plumber; Service is unreliable Here’s my recent experiences to obtain an estimate for installation of an on demand hot water system and for running a Natural gas line to a new fireplace.
Dec 10, 2012– full day off wasted after scheduled estimate for 12:00 — 4:00 resulted in no one showing up as promised and with no call to me that the tech would be late, one finally arrived unexpectedly at 6:45. He was unable to do the estimate due to his inexperience After he spoke with Ray directly, I was told that an estimate would be scheduled for Friday Dec 14, 2012 with Ray himself to complete the estimate.
Celled on Wednesday Dec 12, 2012 after not receiving a call to arrange Dec 14 estimate as promised and was told Ray is schedule for my estimate between 10:00 — 2:00 on Dec 14, 2012
Dec 14– estimate scheduled between 10:00 — 02:00. I called at 2:30 after Ray did not show and was advised Ray could not come due to his wife’s surgery and that no one else would be coming. I was advised Mike not available to come nor was anyone else that was capable available There was no call to me prior to 2:30 to advise me of Rays unavailability Another day off wasted. Estimate rescheduled for Dec 20, 2012
Dec 20, 2012 estimate scheduled between 11:00 — 2:00 I received a voice mail at 9:52 that Mike could come now. I returned the call at 10:02 and stated I was home but was advised that Mike was already sent to an emergency. I advised that i would be home from 11:00 — 2:00 as originally scheduled. Subsequently, Mike, nor anyone else for that matter showed, nor did I receive a call from the office about same I called at 5:14 and left a message with the answering service. I spoke with Tina at 5:30 and received no explanation for the no show. Another day off wasted.

Just a quick update on the Ray the Plumber Saga. I expected a call from the Office Manager, Renee, but it did not come today. When I called Ray The Plumber to Find out what happened, I was told Renee had to leave early today. Interesting…
I’m now told that there will be a foreman in the office tomorrow (Tuesday) that will give me a call. Lets see if that actually happens.

I just had the dispatcher from Ray the Plumber leave my house and boy am I disappointed by their level of service. They really seem to have contempt for their customers. They dispatched someone to my house to take a look at my dishwasher, which I explained over the phone was not draining completely. When the dispatcher arrived, he opened the dishwasher, said they don’t work on appliances, but told me I would still need to pay the dispatch fee! I asked them how they could charge me for a dispatch if they don’t work on appliances. I understand that travel time and gasoline was spent getting to my house, but clearly, someone on the phone could have told me they don’t work on appliances! Clearly the operator could have surmised that they would be unable to help me! I was requesting assistance specifically because my dishwasher wouldn’t drain! The fact that they sent an plumber when it should have been clear to them that they could not help me is dishonest at best, criminally negligent at worst.
When I tried to reach out to their service line, they told me to put the dispatcher back on the line. At the end of their conversation, he still demanded the $ 43 dispatch fee. The home office didn’t even have the courtesy to speak with me.
It seems pretty darn ridiculous to do long-​term damage to your brand and to mock the intelligence of your customers for $ 43, but there you have it. Consider me chastened.
What a low-​rate business.

They rob you Beware. $ 280 for a part that costs $ 19. I will never ever call them again. next time if you going to rob me at least bring a gun.

The plumbers seem good, but buyer beware! It costs $ 50 + tax just to have someone come out, regardless of whether or not they do anything to help.