The Home Depot

WOW! All I can say is WOW! I don’t ever write these reviews unless I feel that strongly!
Few people in this store ever know what they are talking about that is if you can find one, and I’m in there all the time because I live nearby. I usually don’t bother asking for help and if I do I ask another shopper but today I looked for someone… The girls name was LORI and she said she worked there for a long time but she was very immature and didn’t know what the heck she was talking about either! She was rude actually. I couldn’t get a word in and she kept rolling her eyes at me! I couldn’t believe it! This person said she was a MANAGER no less,
NO WONDER HALF THE EMPLOYEES can’t help — LOOK AT THE MANAGER!
Go to Lowes or another Home Depot!

The Home Depot in East Haven is amazing. Wondering if they have a new manager because the employees are so helpful and friendly! As far as product is concerned the online ordering is amazing, again so helpful. For all the bad reviews, give it another try. Remember they have a limited stock at the store. Online is the way to go when you want a larger selection.
Nothing but praise from myself and my husband!

This Home Depot could easily increase sales by 15 to 20% by simply having more people on the floor. Today, I once again left without buying much of what I originally went in for, because it took me so long to find the first few items I just didn’t have any more time. When I finally did find a sales person she told me she’d be over soon but, «I’m only one person.»
When I went to another department I was waiting for help and an employee finally walked in and was immediately swarmed by people.
I wonder how many people walk out with out finding what they want? All in all it’s very frustrating to shop here.

Friendly knowledgeable staff that are there to help you. It’s pretty hard not to find what you’re looking for

This shouldn’t be any big surprise to locals here.
This is probably the worst Home Depot /​Hardware store I’ve ever been to.
1) filthy dirty store inc. the bathrooms
2) lacking merchandise
3) Items in wrong spots on the shelves everywhere in the store
4) Employees w/​a I couldn’t give a shit attitude.
Lowes in New have blows this place away

The problem with Home Depot has little to do with the people that work there.
It’s the management. The systems in place stink. For instance, I tried to get a door installed in my mother’s home a few years ago. It should be one visit to store, buy or pick out a model, then that week a measure taken, installation the next day or two.
Instead here is how it went:
— Went to store, found only one door that met code. But that was OK as, it was the right style. I wanted to pay for it there (like, a deposit). No, a measure had to be made first. That took a week.
— Measure done, had to go back to pay for it. Oh, despite a common size, it came from factory. Another week. Ah, not possible. I was just visiting from out of state. Will have to hold the measure and I’ll be back in a few months.
— Alas, ahead of that visit, I could NEVER reach a human at that Home Depot to trigger the factory build and time the install for my visit. So, nothing.
— Fast forward 15 months on next visit. I drive back to HOme Depot. They dig the measure out. After the subcontractor messing it up, the door still having to be ordered (now two weeks) and an hour later, I canceled it.
Home Depot is not the place to buy anything that needs to be installed by a sub contractor they hire. It takes too long and is a big pain.
I’m sticking with local hardware stores, furnace, doors and windows, and appliance stores.
They do have a nice ceiling fan selection though.

Every time I’ve been here everyone has been so helpful. Jason, one of employees there helped us find what we needed and answered all my questions!

Recently purchased a patio set and grill. Decent prices whatever. This place is the most unorganized unprofessional joke of a store I can’t even tell you. The customer service agents arguing and bickering behind the counter in front of customers. The wait time was obnoxious and what happened to the employees who used to be around every corner anxious to help? They must have been let go to hire these ppl who have no clue what their doing maybe to save a buck on payroll. WHERE IS THE MANAGEMENT??? Never again

Purchased a 4 burner Gas grill here Sunday may17 for their special of $ 199.00 plus tank and gas and cover for additional monies, found the Identical gas grill at Walmart for $ 159.00 on sale Monday, I brought the flyer to the home depot store and asked for a price match, However even though they are identical units from the same manufacture i bought the blacken version instead of the Aluminum finished grill so the store manager would not authorize the match price, The units are the same in every way including SKU numbers except for color, so the service desk was told not to authorize or honor the price match, this is not the first time dealing with this store in East haven i have had this problem, they have gone back to the old way of home depot doing business here in CT which cost them a large customer base because of stupid decisions like this, the manager hid on the other end of the phone rather than come out and look me in the eye and tell me the units are not the same, I have spent a lot of dollars in this store over the past 7 years, but no more. I’ll go back to Orange or North haven where I always got a honest bargain and the Customer is always right attiude… bye east haven

great home supplies real legit farming appliances
i don know b its hope depot
my cusin had this real big girl over his place a few nights ago she gets real buzzed and starts talking about MARRYING MY CUSIN. Im all «uh oh» by my cusin is just looking at me like «dont blow it man just act cool» come to find out they been dating for like a year and its true they getting married!!! #NOLIE #ISWEARTOGOD #EXCLUSIVEINFORMATION
help pls Unilocal what do i do? i donno this big girl and shes REAL big b. i wanna tell my buddy that he cant do it its too weird but i gotta respect that choice because hes an adult but whatever
PM me if you got any advice because i just dont know nemore

Always had great service in the afternoon or later in the evening from the majority of the employees, but even better to outstanding service from the ladies at night behind the customer service desk. So… I stopped in the A. M the other day to pay a bill, but seeing that there were no cashiers available at that time of day and the self check outs do not take payments I had to go to customer service. Two guys «working» behind the counter helping two women out. One lady finishes so I step up to the desk and the guy immediately starts to shake his head in the side to side manner for the universal signal of «no». So I’m standing there like a chooch with my blood pressure hitting boil over and I finally let out a «WTF does that mean, I don’t understand sign language speak!» Gent comes out with «Oh I can’t help you I’m not working.» Well if you’re not working or providing help then why the heck are you standing behind a customer service desk? hey it’s always me that this crap happens to, but my choice from now on is to always go with the women at night who have always gone out of their way to help me with whatever I need. Stan and Ollie in the AM should be outside shagging carriages.

I thought that I would weigh in on the HD.
Its a great place to explore and discover what you are looking for, or finding stuff you might need. Those new scan it yourself checkout register are kind of a pain, inevitably you pick up something that does not have a skew # and you have to go find someone to look it up for you. But if you really need a part and don’t have the time to search, go to Goodys Hardware in EH.

Recently over the past 2 months the service has been great. The min you walk in the door they say hello. This wasn’t the case 3 months ago. The bathrooms need more attention. I was not going to go back to home depot and start using a local place but the service has really turned around.

I recently ordered replacement windows for my 100 year old house from them and received excellent service from Bob at the contractor desk as well as really nice windows that have all fit perfectly so far.
I have to say, the manager of the store has done a great job of hiring and all departments seem to have a willing person to help out. I cant say this about many Home Depots.
I would not ever hire them to do work on my house though, why pay them as a middle man when all they do is hire a local contractor?