Safeside Chimney & Duct Cleaning

This review is a «live, minute-​to-​minute» breakdown of my experience with Safeside. I purchased a prepaid certificate from a local radio station, so I’m pretty much stuck with them, like it or not.
7:55 AM:
Let’s say you schedule an appointment with a service company (a chimney sweep, for example). They give you an appointment 3 weeks down the road and can offer you no better than a 4-​hour window (9:00−1:00) in which to expect the tech to arrive. That day comes and you’re still in bed, your girlfriend is half-​naked and getting ready for work and the tech decides showing up, unannounced, an hour early should be just fine.
Now let’s say you speak with the tech on the phone after the door goes unanswered and inform them they’re an hour early and that they’ll need to return at their scheduled time.
8:45 AM: Just to be safe, why not leave a message for the tech asking that he call back with his expected arrival time? 9:00 is approaching and I’d like to be able to plan my day.
11:00 AM:
Should you need to call their office 3 hours later to confirm they’re still coming? What if you do and are told they’re on the other side of the state now and you’ll just need to wait around all day to greet them whenever they arrive (with no guess as to when that will be, except that it will be after the original 4-​hour window). Should you be annoyed? I am.
3:45 PM:
Would you expect at least a courtesy call at this point? Maybe. Oh well, call them. Speak to a manager again. He promises to call you right back when he figures out where his techs are.
4:15 PM:
Received a call back? Of course not! I’ll just call them again. Get the manager on the phone again and begin to express my extreme distaste in my first experience with their company when I’m informed he’ll likely not have anyone out here now because it’s getting dark. To alleviate my frustration he reminds me that «I already had techs at my house and I turned them away.» Are you kidding me??? THEY WERE AN HOUR EARLY… NOT MY FAULT! He’s gonna call back again when he talks to another of his area techs.
Something vaguely resembling an apology is muttered. I believe it was «I hear ya.»
4:30 PM:
The manager actually called me back this time. Someone is on his way.
5:00 PM:
Nothing new. No tech yet.
5:10 PM:
The techs arrived. Clearly, they’ve been informed that I’m a pain in the ass. They’re very meek but pleasant enough. I’m told this should take about 30 minutes. I’m gonna just stay out of their way.
My 4-​hour window turned into an unexpected 9 – 10 hour window with potentially the worst customer service I’ve ever experienced.
Let’s hope my house doesn’t burn down now, which it may if their services rendered are as terrible as their business practices.
Thank you Safeside.