Ron-Jon Heating & Cooling, Inc.

I had a problem with my heating a/​c unit. It was after hours. Pete the owner of the electric part of the company called me back and was very nice. I took photos of my unit and texted them to him. He was able to talk me through a very simple fix. Thank you Pete!

We have been using Ron-​Jon for over 20 years for maintenance and repairs on our air conditioning system. It finally came time to replace one of our units. We selected Ron-​Jon not only because their price was reasonable but because everyone we dealt with was polite, professional and knowledgable.
They arrived on time, kept everything clean where they worked, finished the job within the time frame they promised and did not try to «upsell» us at all.
Without a doubt one of the best experiences we have had with a contractor at our home.

VERY DISAPPOINTED — do not deal with these people — we just moved into our house and need our ducts clean because we are all very sick from mildew and poor air quality — they refuse to come on the scheduled date-​they do not care if your kids are sick or if you are suffering — my elderly father is very sick and they do not care. Not only that they were suppposed to change out our non working central humidifiers– big job they had– and they cancelled on us and left us in the lurch. This is not a reliable business-​they are not going to get business from us and are losing out on a good pay check.

Horrible service, defective equipment. Owner, Todd is as crooked as a used car salesman. Work needs to be remediated and boiler parts replaced! Stay away!

Every year we get an offer for annual maintenance from these guys and every year it serves as a reminder and makes me mad. This year… 1 star review therapy!
In 2007 when we were in the process of moving from NYC to Short Hills, we contracted Ron-​Jon to put another central AC system in to service the 1^st floor, which had none as-​was. They were recommended by our real estate lady, who shall remain nameless.
We had a tight schedule because we were having the floors refinished and the floor guy said that he needed the AC running to help the floors dry because of the humidity. When we dropped off our up front money to the Ron-​Jon world headquarters a week or so before the closing, we made it clear that we would be living in a hotel from the day before the closing until the floors were dry, 10 days later. We told the woman that they should call me on my cell phone when they knew what time they were going to start so I could meet them there to let them in and whatever else. She said she got all that and everything would be fine.
Fast forward to the day of the installation… No word from them. I started to get nervous and called the Ron-​Jon at 9:15 and this woman (a different one) tells me that no one knew about this and that they were there at 6am waiting for someone to show up. She admitted that no one tried calling anyone. They just sat there and started doing what they could on the outside. She then told me that they moved on to a different job and wouldn’t be back until Monday. Of course the floors were starting on Saturday. Apparently the first woman went on vacation and her calendar isn’t the same as the other calendar. The Ron guy argued with me that I should have been there and that I should have made sure that the other office woman knew what we needed. He graciously allowed his crew to come back later in the day, which was somewhat helpful, but didn’t get the job done.
Basically we had to bribe the workers with several hundred dollars in cash to come back and finish the job, which they did. They also left a giant mess, plus:
–the air handler was wired wrong as per the Jon.
–they left the emergency cut off wires on the water pump unconnected
–apparently it’s bad when the return is located 4′ directly below one of the vents
–the sheet metal forming the actual vents was shoddily constructed and many of the vent covers (floor vents) wouldn’t seat properly.
It’s as if when they forged Air Group, Ron-​Jon was formed from the scraps. I guess there’s a reason I never see any of their trucks around here.