We always get our pool water tested here. Occasionally, depending on the technician, the recommended treatment will differ quite a bit. Overall, reasonably priced and a great place to go for advice and pool chemicals.
Janet D.
Classificação do local: 5 Boonton, NJ
Our valet service from Rix Pools has been outstanding this year and for all the previous years. We love their courteous and professional manner and they leave our property pristine. Eric and staff has been wonderful all summer.
Dianne K.
Classificação do local: 5 Morristown, NJ
We have been a loyal customer since we built the pool in 1995. Anytime I’ve had any issues with anything, I call and they offer solutions that I can do myself, and if they don’t work they send someone out to fix the problem. I have had bi-weekly valet service all these years and am very happy with them. My valet, Eric, is very knowledgable. I recommend them to my friends with pools. They do a great job. Price wise — they are comparable — anything having to do with inground pools is expensive no matter whom you choose — but worth it for a summer of fun!
Steve P.
Classificação do local: 1 Livingston, NJ
They are the biggest crook in the pool business. You should go to pelican pools they are the best.
Alyse L.
Classificação do local: 5 Freehold, NJ
We LOVE purchasing our pool supplies here. Friendly and knowledgable staff. Easy and quick water testing. They offer so many services, it is a one stop shop. We also always love the newest floats and pool toys that they have. This year they even are selling lawn games(we got ladder ball). It is good quality products. We look forward to continuing to use Rix. Our pool thanks them too!
Co B.
Classificação do local: 1 Montclair, NJ
In a word, DON’T. As long as things go as planned, there is always satisfaction. The test comes when there is an issue. I have(had) been a loyal Rix customer, even as a high-cost provider, for over 25 years. Upon opening the pool this year, a series of missteps(they broke bleeder valve and faucet handle) resulting in no pressure and, therefore, no pool for two weeks over Memorial Day. Sure, accidents happen. But it took them four trips, and a number of calls to the service manager, to get them back out, diagnose and finally fix the problem. But, rather than stepping up to the plate, the service manager denied it could possibly be Rix fault; alleged that it must be mine. Then billed me $ 240 for the labor and material… on top of $ 825 to «open» the pool. Oh, and serviceman left door tag stating broken faucet was«WWII» vintage. So much for customer satisfaction. Caveat emptor.
Stacey K.
Classificação do local: 5 Pine Brook, NJ
Rix service is truly the best! I tried a cheaper company to close and open my pool and my pool heater was not working and the other company wanted to charge me 600 for a new board plus they messed up our filter. I called Rix and they looked at it even after me telling them I might need a new board they found that a mouse chewed a wire and that was the problem. They were totally honest and they are knowledgeable. I will never use another company again. You get what you pay for!
Roman P.
Classificação do local: 5 Florham Park, NJ
I recently purchased a hot tub from Pelican in Whippany, NJ for $ 8,200 and it was a quick sale! I had issues from day 1 and visited Pelican 4 times to try and correct the water levels. The ph, alkalinity, chlorine, etc. were not normal. They instructed me to dump the water and start over with the same instructions. Long story short, it didn’t work so I had to dump it again and repeat the process all over. I was so frustrated! I finally went to Rik’s in East Hanover and they came to the rescue. I dumped the water and they provided me with opposite instructions from Pelican. They test your water with a special machine which then gives you step by step instructions. Not the case at Pelican. Thanks to John at Rik’s my hot tub has a perfect water reading, it’s clear, and I’ve been using the tub. I’m very disappointed with Pelican given my investment.
Eric L.
Classificação do local: 1 Bayonne, NJ
Don’t buy here if you don’t live within Essex County They will sell you the tub with smiles from ear to ear but when it comes time for service all you get is a bunch of random numbers half of which don’t work«for people they recommend »
Carrie T.
Classificação do local: 5 Nashua, NH
We have always been completely satisfied with Rix. Their service is excellent and the employees are all very knowledgable about the work they do and the products they use. We have shopped in the store many times and have always been very impressed with the information and service we received. The employees are friendly and have fixed any problems we have had with our pool. Prior to using Rix, we used a larger pool store where many of the employees seemed to be high school students who were not well trained at all. Rix is certainly the place to use for outstanding service on your pool or hot tub!