The UPS Store

I stopped here on a Saturday afternoon (2:30) to ship a package via air. I was told that air shipments had to leave by 1:00pm even though it is prominently labeled in their store and website that air shipment pickup is not until 4:00 on Saturdays. I was told if I needed to ship that quickly that I would have to drive to the UPS hub in Warwick.
I took their direction and drove to the hub only to find the customer service area was closed when I arrived at 3:00. (hours only to 1:00). I returned to the UPS Store annoyed and was only offered an ‘I’m Sorry’
Not honoring the posted shipping times is unacceptable and failing to satisfy a customer leads to lost business. A poor job all the way around by the staff I encountered.
I have used this location as a drop off point for business related air shipments before with no problems. I don’t know what has changed, but I am hesitant to go back.

I really only go here to fax things about once a month, as I have to do it to get reimbursed for work expenses, but when I do do go there its always a good experience. Fast line, friendly, personable people, nothing to complain about at all.

While I have not done anything exotic here, like getting help packing up a drum, this IS my go-​to UPS store, even though there is one that is closer to my house. This UPS, very conveniently located in the Benny’s Plaza on Post Road in East Greenwich, seems to always be staffed with competent, intelligent and friendly UPS people!
Whether I am sending a package to someone, or returning something I ordered online (oh yes, I’m there a lot for that!!), the staff bends over backwards to be helpful and nice. When I’ve completed my business there, I leave with a smile on my face (and it’s not just that I am anticipating my VISA bill going down by the amount I was charged for the dress that is going back!).
This store sells a lot of good stuff, all the normal stuff one needs to do a good and safe packaging up of your items, in the event that you are not hiring the UPS staff to do the packing for you. They do it all, and even if it is a prepaid return, you still get a record of your return, where it is going, etc. should you ever need a proof of that return. In sum, they are very helpful to me. So what can BROWN do for you? :-)

They helped me pack and ship a drum set as well as various other eBay things with ease. They are also open later than USPS.