Del Tufo Plumbing & Heating

First off, I would like to say Michael with del Tufo is a very knowledgeable, polite, & and all around nice guy as well as a great plumber. With that being said, my company recently had an issue with a boiler going down in the basement of our apartment complex. I had paged the on-​call tech after speaking with Claire. When the tech (Dave) finally returned my call, I immediately got the impression he just didn’t feel like coming out for the call. He met me with every excuse possible, from «I don’t have any parts with me», to «I was out there three weeks ago, what do you want me to do» (we ordered the parts they needed, contacted the office for an appointment, and never to be heard from again). Finally the tech told me «too bad» and hung up the phone on me.
This is not the first time I’ve had an issue with this company. I have never met a company with more excuses. I get it, its after hours and nobody wants to come out, but this is a 24hr emergency company. It’s going down to negative degrees out and we have a downed boiler. If that is not an emergency what is. If I had ever talked to one of my residents that way I would have been fired on the spot.
If you have a choice to go elsewhere, then go! Definitely consider this could happen to you.

I cannot say enough great things about Del Tufo Plumbing. I have used Del Tufo several times and have had excellent and prompt service every time. It is a family business, as the Mom answers the phone at the office and they «boys» are out performing the work. On two occasions our furnace would not turn on, so I called Del Tufo. On both occasions they were at my house immediately and were able to get the heat back on in short time. One of those days happened to be Christmas Eve morning so I appreciate their quick service. The main thing that sets Del Tufo apart is honesty. With no heat on a cold winter day, it would have been easy for them to tell a novice like myself that I needed a new control board or a new furnace, but instead they showed me it was a much simpler fix. In fact, they even showed me a few things to try on my own if it happened in the future.
It is hard to find honest people that do excellent work, but I am lucky that I was told about Del Tufo plumbing by my realtor when I purchased the home.

This Company is the BEST… Highly professional, personable from the owner to the worker bees to include the real driving force behind the curtain Heather… the prices are more than reasonable and certainly a lot cheaper than their competitors… I couldn’t ask for better results… you are wasting your time and money if you go to someone else…

I recently moved into a house in East Greenwich and found I needed some small plumbing work done to a tub and my steam heating system looked at. Turns out they had installed the heating system before I bought the house and had been working on the house for years before I got there. The work they did was great, and the woman who answered the phone was kind and professional.
After calling a few contractors around the area and having them flake on various projects around the house, this place was a nice refresher. I would suggest them to anyone.