Retro Fitness

AWFUL!!! The management is disgraceful, HORRIBLE customer service. They are desperate for money and that is the bottom line. The gym is old and dirty and you would think that since they are nickel and diming their customers to death, that they would invest some money in this jank gym. Do yourself a favor, read all the reviews and go somewhere else!

Been going to this gym for over two years now and unfortunately I’ve seen a steady decline in quality. Machines don’t have a good turn around time when broken down and supplies are rarely stocked. Paper towel dispensers are often broken so it’s impossible to wipe down machines. Weights are always left unracked even though there are signs everywhere stating weights need to be racked. Staff doesn’t address these issues at all but at night it’s the worst. It’s like they just let it go all night and clean up at the end.
I get more and more disappointed in this gym every time I go but unfortunately this gym is still the best of the worst around. I’m sure if the staff was more attentive and proactive to issues i.e. Stock supplies and address sloppy patrons.

The gym is great for the money! I disagree with the other reviews it’s clean and spacious! I always see the staff cleaning. I do not use televisions so I can not comment on that aspect but overall it’s an excellent value!!!

Headphones jacks in the running machines were always broken. Same with the TV channels /​audio. Crappy machines to begin with, not very smooth. I mostly came here for cardio stuff. Everything seems really dirty too. I know people are supposed to clean their own machines, which I did, but it wouldn’t hurt to have some staff members keep up with the cleaning too.
I stopped going for about 6 months and forgot to cancel. They still made me pay the 3 months cancellation fee. It’s a joke. They got 6 months of me paying without going already (they were able to tell by my last sign in) but wouldn’t budge on the already sleazy contract. Don’t go here, go to planet fitness. No crappy contacts there.

The cardio machines are getting worse and worse. When I come in the evening and want to watch some trashy show on tv while I work out, it’s a gamble. I find myself hopping to 3 or 4 machines before I find a TV that works with the sound. It’s really bad. A lot of the cardio machines including the elliptical run poorly, they are extra loud or you can feel the belt is off or the machine shakes. The old stair stepper machines feel permanently dirty, and they smell bad. I like this gym but the machines are not ideal.

Updated comment: Would you please fix the tv on the 2^nd elliptical from the front window?
It’s been broken for about 6 months. I have asked at the desk but no improvement.
This place was spic n span when it opened, but has since gone downhill. Each workstation has its own TV monitor, but a lot of them don’t work, and it’s been several weeks. I am particularly bothered by chewing gum left in the cup holders. Gross. The ellipticals are, in some cases, missing cup holders and one of them has been wonky for months. The facility is just not very well maintained. Either they don’t have money to clean & fix things, or it’s not a priority for management.

This gym is much better than the location in Dix Hills. It is much brighter and not so cramped. I don’t understand the low ratings for this gym because it is much cleaner and more up to date than the other retro. You get what you pay for. $ 20 a month, don’t expect a lot more than machinery and weights. They do offer a variety of classes for an extra 10 bucks. This gym provides me with what I need to get the job done and get my sweat on.

Gym going down hill
Floors are so gross!!! Machines not cleaned. I called last week spoke to manager Debbie. She blamed the cleaning service. How crazy. She said they waxed over the dirt??? Near hand sanitizer the floor is filthy. Near front check in same thing going out long hallway –same thing. Machines are toped cleaned. only. They are filty in between.
With all crazy diseases you think they care about the health of members.
Obviously not!

I have been a member of Retro Fitness for a year now. Let’s be frank, this gym is bare and you get what you pay for which is strictly equipment — most of which do not have working equipment. I moved a few months ago and called about cancelling (knowing that my 1 year contract was not up until September). The woman I spoke to told me that I had to call back at the end of August before my last billing date and that I would be cancelled immediately. Fine.
I called today (my last billing date is the 30^th) and was told by a employee Cris that I still had to pay 2 more months unless I can prove that I moved with my license. I told him that I did not change my address on my license but I can give my cable bill with my address and he said that this wouldn’t work. I asked for the name of the manager, which he told me was Debbie, and he did provide me with the email to contact. I can not fault this employee for anything since he was doing as he was instructed.
I emailed the manager, clearly upset that now I’m being told I have to pay 2 more months, and she was less then helpful. I was basically told that she has no record of me calling anyone in July (which is funny since they do not record the calls nor keep a record of it so why would they?). She also said that I need «proof» of a move since I signed up for «Auto Renewel.» I was told when I signed up last year that I only had the option of Auto Renewal or cancel anytime (which was more money). I told her that I would send her my cable bill and I am still waiting to hear back.
I am disgusted with this gym. I have not attended in close to 6 months since the gym was not cleaned properly so I was paying for 2 gym memberships. My membership to another gym, Planet Fitness, allowed me to cancel without problems and over the phone. Why Retro Fitness can’t seem to get it’s act together is beyond me.
Do not join!

This gym is absolutely phenomenal! Organized weight floor and cardio area. The staff is super friendly and the gym is kept very clean. For only 20 $ a month it is everything you could ask for in a gym. 5 stars!!!

There arent any problems with this gym that you wont find at any other gym in the area, or country for that matter. everything is ligned out by the staff at signup… whether or not you listen or not to the information they give you is your own problem… the gym is clean. gets crowded sometimes, but again that is normal. The Farmingdale staff is comprised of guys and girls in their early 20’s that all workout there, so why wouldnt they take care of the place? People who respond negatively on here about this location purely have personal reasons for which they are doing so. The gym is open at 5am which is perfect for me to get there before work and I as well as many many other members have never had a problem.

I’ve only been to the farmingdale location and I do not recommend it. Staff is useless, bathrooms and showers are disgusting and the equipment is cheap. Do yourself a favor and pay for a better gym. They have ridiculous money making tactics in their fine print as well.

DO NOT SIGN ANY CONTRACT WITH THIS BUSINESS! They are SCAM ARTISTS! I had to go through hell and back with them to cancel my membership because they were REFUSING to do it.
This website below says everything! Please read these reviews before considering coming to this gym. My story is very similar to all of these people. I would hate to see someone else treated the way the corporate offices of Retro Fitness treated me! They need to be shut down immediately for ripping off and taking advantage of their members.

The gym has too many Social Gym Roaches. Gym Members that will stand around, 2 to 4 and just chat. They take the gym as if it is a meeting place. These people will do one set of exercise for every 15 minutes of chatting. I changed my hours at the gym to avoid this. It is the same set of people. They will stand in front of you and chat, They will stand behind you and chat. It can be really annoying.
The gym is not too small and the layout of some of the equipment is «weird.»
I dont like the wt machines that are right next to the cardio machine. You can almost hear the people on the cardio machines breathing down you neck. This could have been easily solved if the walking path separated the cardio from the machines, and the machines are placed on a central island, like the Retro Fitness in East Meadow.
The members in the gym vary from young to old, to In-​shape to fat and athletic to pathetic. Everyone seems to mind their business. There are some cruisers, The older out of shape guys can be creepy.
The free wt area is laid out nicely, no complaints there. They have duplicate of weight on both sides and plenty of benches. The benches are not bolted down, and they should not be. This is probably the best area in the gym.
The staff is nice. No complaints there. The gym is always clean. The weights are put away, and not all over the gym floor.
The four complaints I have that would stop me from joining this gym again, are:
1. Locker room
There need to be lockers or storage outside the locker room. There no where to put your keys or jacket without going into the small locker room. Members are now putting their jackets, cell phones, etc. on the equipment or benches. Basically using the equipment like a hanging closet.
2. Parking
The gym shares the parking lot with Meat Farm. Meat Farm is a small grocery story. The parking lot gets busy after 10 am. There is alot of traffic in the parking lot. You have to walk between cars and really watch your path from and to your car. Also if you have a good or new car and dont want dings in your car door from other cars or shopping charts you have to park at the far end and sometimes take up two parking spaces. There is nothing worst then worrying about getting a ding or damage to your car while you’re at a gym.
3. Social
There are too many Social Gym Roaches. These people come into the gym in street clothes and chat with each other or on cell phones. They are your average looking people that just seem to take up space in the gym or go to the gym just to tell others they go to the gym. For $ 20 a month, you get what you get.
The Members can vary from athletic guys looking for a inexpensive and decent gym to work out, to members that are sleezeball type gym cruisers looking for trouble. Some members you will try to avoid they are so creepy or weird.
4. Cell Phones
Alot of members have their cell phone out on the gym floor. Whats going on? Texting, talking, etc. It becomes a problem when you see someone parked on a machine or equipment for 10 — 20 minutes texting or on the phone. Gyms need to have some rules about «The Cell Phone».
Bottom Line. Nice Staff, Decent Gym, but the social gym rat and creepy members suck.

GREAT deals if your a student, because when you’re home for summer break the last thing you wanna do is pay for a year long gym emmbership when you only wnat the benefits of three months. I don’t like that if you move to another place, however, your Retrofitness pass only works for the gym you signed up for, you cant transfer (which makes NO sense to me, it’s got the samr stuff, why wouldn’t you be able to?). I love the movie theater with the treadmill, bikes and other aerobic exercuse training machines. Because you never know what movie they are going to play (and they take requests), and if it’s a movie you like you can be on the treadmill/​bike for so long and you won’t even realize it. I also love that their aerobic machines also have TVs attatched, it’s a great way to keep me on the treadmill and it works everytime. You can also tune into the movie that they are playing without actually being in their movie theater. And best of all, it’s CLEAN. Maybe because it’s still new. But there’s nothing better than a clean gym. Even the locker rooms and showers are clean, what’s better than that? Lastly, they just started teaching Zumba there, I love it!!!

Retro fitness? More like Rip off fitness. Don’t get me wrong, the gym is great and the staff who work here are nice enough too. It’s the «personal trainers» that work for a seperate company based out of North Carolina that are the issue here. They are great at lying to sign you up for the training sessions, then after that you are on your own. Why would I pay $ 150 – 200 a month for a 12 month contract to be work out with someone who clearing has no professional training to be a personal trainer. Not to say that he wasn’t fit, but when it came to working out a program that was geared towards what I asked in terms of my idea goals… it was terrible. Long story short, go for the gym not for the personal trainers. Luckily I moved out of the nyc area and was able to get out of their trap, I mean contract.

Unfortunately I have nothing good to say about this place. Recently after having paid every month automatically, they had a problem with my credit card. Somehow I owed 5 dollars.
I had been in touch with them, due to having gone through surgery and having a discrepancy on certain charges. I was in touch about other credits and strange charges from them I had received and thought everything was up to date. No threats were made by them and I had a suspended membership since they give a 2 month period of no charges if due to injury you cannot work out.
So without my knowledge they have an automated system where after something is not paid for 90 days they go right to collections. I received a notice for this by the collection agency for 73 dollars.
I have called Retro with only the knowledge that I owe 20 dollars currently due to an annual fee which I am still not sure how I wasn’t charged automatically and that even though they were wrong in the amount they sent to collections there is nothing they can do.
So overall thank to Retro Fitness i am currently in debt to a collection agency for 73 dollars, my credit score is down and I still can’t work out due to a torn labrum. I have not been to the gym in over 8 months and never once complained about paying the discounted rate of $ 5 dollars due to the injury and stayed in touch.
I offered to pay the 20 dollars over the phone multiple times and said I would even come in. I asked them to speak to the collections about the incorrect monetary amount they sent in as well. They will do nothing for me and are leaving me with no option.
Thank You retro fitness, I recommend all of you to join somewhere else or work out from home.

I’m huge.