Enterprise Rent-A-Car

Ever been to a rent-​a-​car place and didn’t want to leave because you kind of just wanted to be friends with everyone who worked there? Seriously, let’s grab a beer.
Morgan and Barak (and another gentleman who’s name I did not get — oops!) are absolutely awesome! We were turned away from renting a car from Avis, but were pointed in the the right direction to come to this particular Enterprise. Within about 15 minutes, my sweet and I had rented a clean Toyota Prius (which btw gets AMAZING gas mileage), had a laugh with the Enterprise crew and were out the door and headed to Philadelphia. Even with the age restrictions, car restrictions and a few other issues, we got the car we wanted in a ridiculously small amount of time.
Returning of the vehicle was just as easy. The staff here is awesome. Really really awesome. Someone give these folks a raise.

Walked in here to the horror of seeing a bunch of people waiting. Imagine the fear in my queue-​hating heart seeing a gaggle of folks milling around the waiting room and only one guy on the desk. But, as if my prayers were answered by the God of rent-​a-​car, it turns out the sea of humanity was parted like the Red Sea for Moses and I walked straight in to my savior, Matt.
As it turns out, Matt was more than capable of multitasking and was able to respond to everyone’s issues competently and professionally, solving all issues, and dispensing cars like a Vegas card dealer. As we waited, he updated the group, one at a time (by name) the type of car that was coming for them, how long it’d be– all while working on the next project. Woah.
The process was smooth and painless and, unlike that time at the proctologist, I drove away out without any butt-​hurt. Great job, Matt!

I rented a car over the weekend an received the best customer service that I have received at any other car rental company. Very welcoming and polite and orientated around customer needs. As a frequent traveler do to my job, I like when my make my travel run smooth. I was in and out with everything I needed in no time and received the best customer service I’ve received at any other rental company. I was town for the mets vs Cubs series and even though the guy that assisted me was a mets fan and didn’t like the Cubs he still went out of his way to help me out with all my needs.

Bad… Horrible customer service
Avoid a headache and go else where.
Do not rent a vehicle here.
They are the worse.

This has got to be the worst car rental experience of my life. Small office with 1 person not only taking calls, renting cars, taking cars to the wash area if you want a clean car. He had been there all day without a break or lunch. The person in front of me was there for almost an hour. We got our car after about 30 minutes of interrupted phone calls and complaints from other customers. When we found our car out in the parking lot it had not been washed and as we opened the doors we saw that the inside had not been cleaned from last renter. We called corporate and Cynthia replied to us via email, sorry we can not help you with this problem, just pay the 236.55 and come back to see us on your next trip., like that will ever happen.
Jim Bowden

I had a pleasant experience from this location. The customer service was prompt and courteous. The car was also in good condition.

Horrible customer service they let me be there one hour they don’t have any cars if you deciding to Rent-​A-​Car here it will take you up to two hours to Rent-​A-​Car waiting here than there

I had a great experience from my pick up, check in/​out and drop off. I work in customer service and theirs is really good.

One word: Disgusting!!!
They have an age restriction, that only allowed me to rent a compact car. Hertz never even bothered with my age. Does not accept cash, The car was FILTHY!!! seats were stained with god knows what, gave me a car with low gas, and low tire pressure. Never again

Gave me a filthy car with low air in tires. Do not recommend this place at all. The guy showed me an black Altima completely filthy from the inside. Then he was like we’ll go back to headquarters to get this cleaned up. We went back to headquarters which is this location. He showed me a different car chevy captiva that was supposedly clean and turns out it wasn’t. There was dirty used tissue on the driver side door. I told him the car was still dirty and he said please give me a few we’ll get it cleaned up. I waited and he cleaned the outside of the car and the driver/​passenger side. I later that evening found French fries on the back seat floor underneath the driver and passenger side. I ended up cleaning that up and also found dirt in the trunk. On top of it off I barely drove the car the right rear tire was low in air! I made a complaint to geico and enterprise and was very dissatisfied with the services that was provided to me. I couldn’t get my car changed because they are open from 9am to 12pm and closed on Sunday. Plus I needed to sleep since I work night shifts. They didn’t offer to pick me up or come get their crappy car to exchange me for a new one. I hope my car is fixed on Monday because their customer service is terrible.