Enterprise Rent-A-Car

Excellent customer service, clean cars, competitive rates. What else could one ask for! Kendrick at the counter was extremely efficient, and got me on my way in a few minutes. When I returned the car, there was Joseph who received the car with a smile. Their shuttle service to LGA is also frequent, with very helpful drivers. I will be going back to this particular location of Enterprise.

Needed a rental car for work. Very helpful and both times got a car I liked. I do not like how there is no pedestrian entrance into the lot. I did not come with the shuttle and had to hike up and over the car entrance gates with my luggage to enter and to exit the lot.

I rented a car from them early January for work travel as I do every month. I usually use Avis but this month the prices were just too good not to take advantage of. Enterprise did not have the car I made reservations for at the time of arrival, which was a mid-​sized SUV. They offered me a minivan instead and since it was a day trip I said ok. When we walked the car I pointed out a large amount of damage to the bottom passenger side of the vehicle with huge streaks of yellow paint to the agent, on what otherwise was a brand new minivan. The female attendant assured me it was noted. Having had issues with Enterprise before, I also made sure the damage was noted when I was exiting when you’re asked to hand over your license and paperwork; it’s that funny feeling you get in your gut. The attendant at the exit assured me the damage was noted. I returned the car about 5 hours later after my work was complete. Another female attendant walked the car and checked me out as usual. Nothing was mentioned of the damage, but she was surprised that I put on 600 miles in such a short amount of time. I was surprised too, a clear mistake by the first attendant. In any case that was corrected and I went on my way. Come about a week later I received a letter from Enterprise saying that there was damage to the car I rented. I called the claims department to find out where. The car was in perfect condition besides the mentioned previous damage. Well, funny enough after talking with the claims department, the same damage was reported as new damage! Obviously I’m going through the channels to dispute this issue. However I have to say that this is a systemic issue with Enterprise. They just employ bad people. The culture is bad to it’s core. I say this because of my multiple issues with them in the past which have all been resolved after being frustrated and bothered of course. Apologies only go a certain way. I have not had any of these issues with Avis/​Hertz/​Budget ever! I just want to rent my car and expect the employees to do their jobs. I don’t need for them to be super friendly and/​or ask how their service was every five minutes to validate their existence. In any case, I can guarantee that the employees at their LaGuardia location messed this transaction from the get go and tried to just put the claim on the next customer. Will never rent from Enterprise, National, or Alamo again. They need a whole culture change.

This company sucks. I called two weeks in advance to reserve a car, and used my debit card to hold the reservation. First of all, when I told the customer service representative that I wanted to rent a car at 5:30am, they said it was fine. But when I got to this enterprise location, they said they didn’t open until 6. Clearly there seems to be a misunderstanding here between the customer service reps and the enterprise locations. Then when I finally got here, I was told that I couldn’t rent without a credit card. I reserved the car over the phone with a debit card. I was never told that renting a car here was credit only. No cash, no debit. What a bunch of bullshit. Enterprise needs to be more informative with their customers if they book in advance. If they’re not going to accept debit or cash, a customer service rep better say something to you over the phone before you show up to the office to pick up your car. Having read other reviews here, it seems like other people have been in similar situations. Enterprise needs to be more informative with their customers. I’m pissed.

I’ve been an enterprise member for the past 3 years (given I rented out cars in LA for work related travels and I rented out at this location whenever I needed to make long distance trips in NY) and I’ve never had a bad experience. Prices are sometimes more than competing car-​rentals around the area but you really get what you paid for — hidden fees added on and lame insurance (that is covered by your CC people, look into it!!) that eventually make your total bill more than what you would have paid at enterprise. Thank you for never pressuring me to get insurance. I sometimes do, depending on how far out I’m traveling but for local trips, I don’t.
Also, for you renters out there, please check the condition of the car before signing anything off — I always make sure to do a full 360 check around the car, inside and out to point out every minor/​major scratches/​bumps/​hicks because at the end of the day, that’s my responsibility. It almost always annoys the dude showing me the car but it’s well worth it in the end.
I was told EXACTLY how much I’d be charged and that’s exactly how much was charged. No hidden fees or any extra charges upon returning the car.

THE BEST experience I have yet at a rental location. Their selection was outstanding and I was upgraded to a newer car with very little mileage. I made the reservation off their site expecting issues and at the end of the day I was pleasantly surprised at the efficiency and professionalism displayed. Since I’m traveling with kids and an anxious wife I was expecting the typical headaches, but there were non here. Smooth and very quick attention from the counter to the transfer to and from airport. I’ve rented before during my travels through Laguardia (NY) and this was an exceptional and memorable visit. Thank you for a great operation.

I live in Astoria and rely on Enterprise whenever I need a car. The pick-​up is very convenient and the cars have been excellent, and seem cheaper than their competitors. This time they offered me to upgraded to a luxury model for a very reasonable price, customer service has always been friendly and proffessional!

I’m writing this review because enterprise keeps emailing me that they want my feedback so here it is:
This was a terrible and really expensive car rental experience. When we got there everything was great– customer service, car etc but what they didn’t tell us was the following. There is a fee for picking up and dropping off at the airport because of convenience… oh wait he did tell us that, and then said he would have that waived because we weren’t using the airport other than to pick up and that we were locals and lived near by. Needless to say we got banged with that charge. Also, when we got there we changed our initial reservation as I couldn’t do it online or over the phone in the days prior to picking up because «they had no more cars available at that lot, so in order to change the reservation they would have had to cancel the old one and make a new one» so fine, they said we would have no problem changing it when we arrived to pick it up. We did, what happened was they didn’t tell us that if we picked up at 2 that we had to drop off a 2 upon returning the car… We’ve rented from other places before and dropping off later than the pickup time was NEVER an issue we had to return by the time they closed because we were paying for the DAY. So as soon as we got in the car to come home we looked at the receipt and realized we had to be back at 2, in a panic we called enterprise… no answer, we left a message, we drove 100 miles never heard back… Called again, no answer tried back one last time and found out that we «should just rent for an additional day because the fees would be so high» so with no other choice we did.
We rented the car from a Thursday at 3 to a Sunday technically until 7 and got banged with a 600.00+ Bill.

Stranded in the middle of nowhere at this Enterprise as they will not honor my reservation because I showed up with a debit card. When I made the booking the website said debit cards were fine, but there would be a deposit. This huge waste of time and companywide ineptitude brought to you by Enterprise at LaGuardia Airport.

Good facility with honest and nice personnel. Greeted when I arrived and helped with my rental efficiently. Upon return, was greeted with a smile and helped with bags and luggage.

This location has some of the best customer service and follow-​up I’ve encountered over many, many car rental experiences. My fiancé was renting a vehicle for work, and the company had not put a credit card on file. I went along with my credit card, explaining that the company should be calling to remedy the situation before my card was actually charged.
The car rental experience itself was pleasant, and we were upgraded to a larger vehicle. Our attendant, Jason, was polite and efficient, and the rental went smoothly.
Of course, my fiancé’s work did NOT call to remedy the credit card situation and I got charged. To my surprise, Enterprise called me to follow up. Carl was very nice and we figured out what went wrong. I told him I would pursue the company reimbursing me, making a crack about how long it would take.
Carl called me back a little while later. He had taken it upon himself to call the company and get it straightened out on their end, so that Enterprise could refund my money right away. That was definitely going above and beyond. I tend to lean towards using Enterprise when renting anyway, but I am definitely a fully loyal customer now.

I recently rented a car from the Enterprise location at Laguardia Airport for 8 days. I am very happy to report that I was very pleased with the customer service, the vehicle and the cost of the rental. The employees even provided me with a free bottle of water to take with us.

I rented a car here during my vacation. This was from ¹⁰⁄₂₁ to ¹⁰⁄₂₇. When i returned the car on 10/​27, I filed a claim for a lost & found item, which is my Coach Sunglasses. At the same time I keep calling the store, that way I can speak to a live person. There was no answer all the time and it takes me to the answering machine, which I left several messages already. After filing a claim, I received an email on 10÷30÷15, saying Unfortunately, your lost Sunglasses has been located at this time. THIS IS ONE OF THE REASON I’VE BEEN GETTING A HOLD OF THE LOCATION TO HELP ME ON THE SAME FREAKIN DAY TO FIND THE SUNGLASSES WHICH I GUARANTEE THAT IT WAS THERE IN THE VAN! But of course there was no one to talk to. I even email and contacted the Enterprise Corporate office, I’m waiting for them to call me back too.
Is this the service you want to receive after paying a rent a car and you left an item that you know for a fact that it was just there in the vehicle. We returned the car at 5am to National Rent a Car because this location was still close. I have no clue why this lady is calling this morning saying that she can’t help because she can’t find the item. This lady was so rude and changing her explanation all the time. When I asked for her name she said, my name doesn’t matter, is this how you treat a customer who had lost an item. WOW!!! When i keep insisting for her name, she gave me a made up name MARIA. Then i asked for a last name and she even used my last name to provide, what an idiot! Tell your company to send you to a school and get customer service class!
This is very unacceptable, no one can help you locate your lost item. DOES IT TAKE 3 BUSINESS DAYS OR LONGER TO CLEAN THE RENT A CAR THAT WE RENTED. OBVIOUSLY IF SOMEONE CLEANED THE CAR WITHIN 24 HOURS YOU WILL FIND THE SUNGLASSES ALREADY. I don’t like to accused anyone, but… it was so obvious and i know for sure that it was there in the van.

The people at the branch were very nice and helpful. They made sure that I was comfortable as soon as I walked through the door, offered me a bottle of water, and ensure that I had everything that I needed for my trip. I even got an upgrade on the car while there. I choose Enterprise every time I rent a car because of service like this.

When receiving the car it was dirty on the outside, with crud running down the driver’s side door. I pointed this out to the concierge and he said that there was no charge for «crap». After leaving the car parked and locked for a day we returned to an awful smell, like vomit, coming from the inside of the car. Apparently the previous renter vomited out the driver’s side window and it wasn’t cleaned up properly.
When returning the car I was refunded the cost of the tank of gas that I prepaid as consolation for the vomit.
Lastly, the rental car location at LGA has no large, obviously visible airport signage. The only signs are small signs attached to light poles on street corners.

Enterprise car rental is GREAT… No hassle during the check in. The customer Service agent on site was amazing because he was SWAMPED… and kept his cool, AND got a line of persons out very quickly and I was VERY pleased with the CHOICES that he offered me. We chose a CAMRY. I have No complaints whatsoever!!! The airport @ LaGuardia location was the best I’ve had. It was completely smooth.

I am a frequent business renter. However, this time was renting for personal travel. Was very disappointed with the service I received from this Enterprise location. I was assisted by the store rep., Lamont. I had to come back into the office about 4 times even before I could leave with the vehicle. Started out with the GPS unit that was provided wasn’t checked to be in working condition.
The biggest disappointment was when I insisted that Lamont provide me the vehicle with a full tank of gas so that I could return it at the same level of gas and it would be fair for me as the customer by not leaving excess gas (I guess this is how Enterprise agents are encouraged to make money off of customers). However, Lamont was inclined to have me leave this location with ⁵⁄₈^th of a tank of a gas and didn’t oblige to provide me with a full tank even upon insisting. Worst experience and wouldn’t recommend dealing with him at this location.
Hitting the road after a delay from Enterprise of about 20 mins, I did call the location manager, Jennifer and narrated about the poor service from Lamont. She was nice enough to take care of it and make note that the vehicle wasn’t provided with a full tank of gas.
Having sales people at the front desk like Lamont, makes it more reassuring to customers that Enterprise has cut throat policies of making money by expecting the customer to return the vehicle with excess gas. Enterprise, make sure you have qualified customer service reps at your locations!

One of the worst car rental experiences… They charged me extra for only an hour late and they charged me wrong. Instead of charging the same rate, which they later confirmed that they will be refunding, they charged me at a higher rate. Even though they confirmed, they never refund my money back.
The worst customer service ever!!! I tried calling them so many times. Call interrupted in the middle of conversation, even though they know my number they never called me back. They have an attitude like they don’t care at all about customer satisfaction. I really did not want to write this review and tried giving them more chances but each time I called them I had a worse experience. Smaller rental places are so much better and better customer service. Don’t recommend Enterprise to anyone.

Everything was pretty cool but the checking to get your car. That one lady at the counter, and a bunch of people walking around with tablets. It took FOREVER (30 min) to get the car. Not very efficient at all. I complained a couple of times and everybody just looked at me and shrugged their shoulders — so that’s why we do it, we want you to have a «hands-​on experience». I say, just give me my car forget the experience…
P l e a s e!!!

Hidden fees. Horribly inept customer service. Worst car rental I’ve ever had. I WILL NEVER
RENT HERE AGAIN!!! STAY AWAY!