Quality Move

My move was a complete nightmare! We scheduled a long distance move from Chicago to Denver on Aug 16^th. IT WAS PURE HELL!!!
I initially worked with Vincent. He is a saleman. Simply put his only job is to get you to sign the contract. I was mislead to believe that thoroughly detailing every item would be sufficient to naling a price. Vincent and I went over EVERY SINGLE item i was putting on the truck. He also told me garment boxes would be included (they were not) and never mentioned that paying with credit card adds a 3% fee. great.
when the movers arrived the nightmare truly began. the foreman walked around just looking at my stuff and went on to tell me the new price was $ 400.00 additional dollars. He did not even use a tape measure. I was shocked that a man with the ability to eyeball measurments made his living carrying my crapp up and down the stairs. When he renamed the price i got extremelly upset. I yelled and cried and he simlpy said «fine, we leave.» Did I mention how sympathetic and kind this guy was. What a true gentleman. At this point in the nightmare I repeatedly tell him that Vincent and I went over every single item and we had previously agreed on the price and the cubic square footage. He again told me that I could get another moving company. Now this is how they get you. We were leaving Chicago Thursday. it was Sunday. We had no other choice. One of the most memorable points of this day was when John the manager called me. I was so relieaved-​thinking he was going to work with me on the price. Nope! He says «hey, you giving my guys a hard time, you can find other movers.» I said are you seriously calling me to reprimand me? Don’t forget this is a service I am paying for.” John is the WORST!!!
The only moderatly redeemable aspect of this day was the kind, sympathetic mover. I could tell he felt bad for me. I gave the foreman half of the fee and promptly called Vincent the next day explaining how the cost was jacked up and how terrible the foreman was. He told me he is just a sales person and John would call me back. I also explainied that i had put Sept 5^th as my date I would be ready for pick up. which means they wouldnt event begin the process till then. He told me to email him and he would update the date. i did.
I never heard back from John formally. I did speak to someone who did not identify themselves He reported Vincent never updated my delivery date and some how as told me that was my fault.
I called Vincent back in a week asking for the delivery date. He said that I needed to call a dispather. Ok first I heard of this. I call a gal named Vivian. The two famous things I heard at QM was «hold on let me get your file.» and «John, will call you back. It was almost comical. Long, Long story short. Vincent never updated my move date. No one had any info for weeks. Every one was uninformed and incompetent.
I finally get work from Vivian that Wallace picked up my stuff and will be bringing it next week. Wallce calls me the day of my move and informs me the roof of the truck fell off and he will be here tomorrow. He showed up ALONE! My husband did all the work other then Wallace helping him with bigger pieces. IT was a joke. I paid for movers. There was alot of damage, but I was so happy to never ever have to speak with anyone at QualityMove. Please do not trust these people with something as nerve wracking and important as all your worldly possesions and alot of your money. It was terrible.

DO. NOT. USE. THIS. COMPANY. This was the absolute worst moving experience of my life. I moved from Chicago to Minneapolis and, two weeks after they picked up my stuff, I still do not have it, nor are they able to tell me when it will be delivered. The customer service has been atrocious. I have called and written every day and only once was able to speak to someone with any information. He was rude, short with me, and unwilling to apologize for any delay.
I am sleeping on the floor because they have all of my furniture. I would rather have moved myself than wait for weeks to have my things delivered, assuming the movers ever show up. I warn you — WORST MOVING COMPANY EVER. I will do all that I can to make sure that no one has an experience like mine.
Terrible customer service. Not timely. Rude. Expensive.

If your primary goal is to get moved, this company would do. The main move was done well. What needed to get wrapped were wrapped. Everything was moved from origin to destination without breaking. However, from moving company, this was my least expectation.
The main reasons I gave it 1 star were the management and bad experience of the move. The evening (9 PM) before my next day’s move, I was called by the dispatch informing me that they did not have the 2 man crew I requested despite the fact that this move was scheduled a month prior. My choice was to either accept a 3 man crew (with higher hourly rate) or not move at all. To add injury to the insult, I was not reimbursed for this change of hourly rate from a 2 man crew to 3 man crew. I ended up paying the highest end of the estimates. Furthermore, they showed no apology or remorse whatsoever.
Before the move started, I requested floor cover for both the origin and destination at time of appointment. The move manager came in the house without putting any cover despite my reminders. They left my origin house a mess with footprints everywhere. Needless to say, I had to clean up both locations after the move.
Lastly, I requested clarification by phone and email from my original agent requesting an explanation for the last minute change. I received no contact.
All in all, I would not want to go through reneged appointments/​promises and bad attitude in another move.

OMG they suck. What a horrible experience, my preferred movers were not available the weekend I wanted to move, so based on stellar Unilocal reviews I decided to go with this company. In retrospect I would rather live on the streets than move with this company again. I was moving from Streamwood to downtown, I wanted them to arrive at 8 A.M. I made the call and the sales guy was very happy to accept and told me that the movers would be close by and would get there by 8AM, no problem. I also informed them that I had the downtown elevator booked between 9 – 11 AM and he said oh no problem, you guys shouldn’t take more that 2.5 hours, we will be done by 10:30.
Then the confirmation email arrived, the estimated arrival time was 7AM-​9AM. I should have known then, who on Earth provides a 2 hour window for arrival time. I called them again and they said, oh yeah that’s how we work, but don’t worry, your are the first guys that day so we will be there by 8 AM.
Move day, we woke up early and prepared our stuff for the move. It was 8 AM and no sign of them. I called them and a dispatch guys picks up, «they will be there by 9:30 AM sir», was the response. I was like whaaat??? I need them here now, if they come at 9:30 I will miss my elevator time. I further inquired where the truck was and he said Chicago. I told him that I was told that the movers were stationed close by and his response was, «what do you want me to do sir???»
They arrived around 9:30 AM and I was losing it, I told them to hurry up since we needed to get to downtown soon to make the elevator time. They said yes sir we will hurry up. During the move, they were so clumsy, they were banging the furniture on the walls they made a huge dent on my wall, broke one on my paintings, which they hit the couch with (Oh no worries I will get this reimbursed at 30 cents a pound, their claim policy). Banged a chair against the door which caused a big scratch on the door and so on. While they were moving stuff they were outside for a while and I decided to check on them, they were quarreling between themelves even though I was in such a hurry to move. I took a glance at their truck. This guy unfolds a blanket and about a 100 sharp nails fall all over my driveway. God help my Lexus tires. To make matters worse I saw «RATS» running around their truck. At this point I just wanted to get this over with. The rest of the move out was equally painful. When it was time to leave, it was 11AM the end of my elevator time and we were still in Streamwood. But wait there is more, these guys tell me that their truck needed to be jump started and they were expecting to use my lexus for that, LOL, there is no way I was going to trust them with it, luckily my lawn care guy was there and he had a battery starter.
I was following the truck in my car and trying to call my condo to beg for some extension on the elevator time, meanwhile these guys take the exit for filling up on gas. I decided to call their supervisor and he informed me that they filled up the tank before arriving at my house, Go Figure! I reach my Condo at 11:30 and by the time the truck got there it was 12:00 PM. We missed our elevator time and had to wait for the other people who had the elevator booked after us. We waited around for 30 mins until we could use the elevator.
Moving in blues — They put the wardrobe boxes in our living room, for some reason I was expecting them to move all our clothes to our closet, my wife and I figured we would help out so we ask the guy to open the box, as in remove the tape and stuff and he says YOU DO IT… I DON’T HAVE A BLADE, I yelled at him I was so pissed off, he finally opened it and my wife and I moved all our stuff to the closet.
This moving company is so bad that even the movers in midst of the move were yelling, «MAN I HATE THIS COMPANY» I wasn’t sure how to get out of that situation. I wish I waited a week and moved with my preferred movers, maybe it was my unlucky day but folks I would never recommend this company to anyone.
Summary of my dislikes —
1) Showed up an hour and a half late.
2) Had RATS in the truck.
3) The movers were quarreling and yelling all the time.
4) They dropped like 50 sharp nails on my driveway.
5) Crude and unprofessional moving guys.
6) Bumped and broke a bunch of stuff
DON’T USE THEM.

I used quality movers and it was the most easiest and amazing experience i have had
with a moving company! Used this company to help my sister move. Had all my things
packed and they came with their truck with two guys. Talked over the phone gave
me a straight up price no gimmcks or games! The guys showed up on time and
loaded trunk and everything moved with in moment of a day! Amazing job
quality movers! Will definitly refer this company to other and very helpful. Made
moving easier than i though!
Great Company to work with !!! highly REcommended!
QUALITY MOVER KEEP UP THE GREAT CUSTOMER SERVICE AND
WORK! 5 START COMPANY…