Work Out World

I was lured in by one of their $ 20 a month deals. Please be aware that there are several hidden fees in the contract. READ YOUR CONTRACT COMPLETELY before signing and be aware of yearly fees and potential increases in cost. I have learned from my mistake. I was taken to a machine to fill out the contract digitally and told to just sign here, check here, sign here and told verbally there were not additional fees and that my price would not go up in year two. Yeah, well my contract just went up in price year two and there are $ 50 yearly fees that I got hit with as well. Also, several pieces of equipment that were functioning when I joined are no longer functioning and when I ask about them, I am told to complain to corporate on the website or nothing will be done about it.

Never in any of there gyms are the workout mats clean hair dust etc n I write I live at workout world n still it’s dirty

This place has significantly improved as far as the fitness equipment in recent months. The whole layout of the gym has improved also. It’s not as cluttered as before. Customer service is what it is…

I only go here bc I got in for a good deal, $ 10 a month, no group classes included.
To sum it up in one word, the gym sucks. Usually there’s a machine or more commonly several broken machines. Most often the treadmills & stairmasters. One time i had to try literally 6 treadmills before i found one that worked, very frustrating.
The worst is seeing people have to jump off the stair master bc the stairs roll on so quickly when they step on. Whatever causes the resistance on the stairs usually breaks. I honestly saw one lady hold on to hand rails as her feet dangled when she fell.
Also, when you plug in your headphones to listen to the TV don’t be surprised if you hear static, can’t change the channel or can only hear certain channels.
(Too give them some credit, they are constantly fixing machines but they’re constantly breaking too!)
Last but not least, most staff members are rude and unprofessional. It always seems like you’re bothering the hell out of them when you ask a question. Sometimes they say hi and by when you walkin in and out, sometimes they’re too busy talking to coworkers and dont, like they have no value for the customer.
Oh! And no wifi! They wouldn’t give me the password & there’s no special wifi for members.
A very basic gym with a lot of frustrations.

I have never had an issue with WOW. If for whatever reason a payment didn’t go through they would make sure to tell me so I didn’t get a double charge or a fine. The staff are very friendly and this gym is so much bigger compared to most other gyms! I’ve been a member here for at least 4 years now but really seriously lifting for only 2 years. They keep this gym always clean and once in a blue moon you will see a broken machine. Fret not! They fix those machine within 1 day or 2!
Did I also mention this gym had a complete renovation?! It was much needed! I’ll post a picture of my boyfriend and his friend using the old equipment and I’ll make sure I post a new photo today of all the new stuff! If you see a horse mask that is them working out in it.
Overall you will be very happy with this gym since it is on the larger side and who doesn’t love new gym equipment?!

This review is of the company and not East Brunswick in particular. HORRIBLE customer service. There is no one to speak to as you are directed to go to their internet site and submit the problem — which after submitted says that they will get back to you within 72 hours. What kind of customer service is that? They deducted an additional charge from my bank account and I need to know why now, not in 72 hours!!!
I’m cancelling my membership, which I’ve had for 5 years.

Actually this place is fine. good place just to work out and not do anything else. very cramped feeling. i have a problem with WOW policies though. like the one that you have to continue though the one year membership and not being able to quit. Also it’s very annoying that we have to always go in to quit or cancel. could never cancel online or on the phone. i won’t recommend any WOW.

I never go out of my way to leave a negative review but work out world definitely makes sure they give you the worst cancellation experience of your life. I went into the gym in March to cancel, had two employees help me through it, it is now May and I call them because they are still charging me, and the girl tells me it was never canceled. I wouldn’t recommend this gym to my worst enemy.

I enjoyed the classes and instructors but basic customer service sucked. I signed up for personal training for a specific timeframe but was continually charged after the end date. Tried to cancel via their online system and numerous trainers… didn’t work. However, somehow the online system miraculously worked when completing the process at the gym. Although the trainers tried to keep me signed up after I refused! I then decided to cancel my gym membership since they refused to reimburse for incorrectly charging me. That process took another 45 days. There’s nothing exciting here. Bathrooms usually smell, equipment is so-so…classes are great.

Yeah I have to agree. Crowded, shitty equipment, pricey, not worth it — — –I originally signed up because they had a sauna and guess what– that’s gone! So that was the first disappointment. Then, the last time I went in there, 80% of their machines upstairs were all broken. The treadmills were all labeled «Broken/​Ordered Parts». I had brought my friend to sign up, I was so embarrassed because after she signed up, we found out all the machines were broken. THEN what really pissed me off is she signed up for 20.00 a month with no contract and meanwhile I pay 32.00 a month and had a contract when I first signed up. I’ve had a gym membership for over 2 years with them and they wouldn’t cut me any deals even after I bought $ 2,000 worth of personal training sessions too! So I’m way past the «valuable customer» stage — I’d imagine… I’ve been to this gym probably 5 times in the past year, that’s how much I hate it. I have been searching for a new gym but everything is just shit these days!!!

Overcrowded, outdated, and outclassed.
If you want to cancel your membership, they will make you jump through hoops (submitting a form via certified mail to their corporate office) and then milk you for another month of fees before letting you go.
Oddly enough, you don’t have to mail anything or wait two months when signing up.
Getting in touch with anyone at corporate? Foggetaboutit! Email only.
If you decide (and mail your form) to cancel on August 1^st, they will charge you through the end of September, and cite the fine print in your membership agreement.
Id rather spend my time and money at a place where the facilities are better and customer service is not a foreign concept.

I have been a member of Work Out World for 4 years now– and frankly, I don’t understand the negative reviews at all. For $ 20/​mo I have unlimited access to any of their many central New Jersey facilities and have never had an issue with my billing. I use the gym primarily for Group Fitness classes, and in terms of variety and quality I have consistently been impressed. All of the instructors have been enthusiastic, encouraging, and easy to follow, and the BTS classes are a fun and challenging way to get in shape– especially for those of us who aren’t fond of simply running on the treadmill. The newer facilities boast separate rooms for Yoga/​Pilates classes, and all the locations I have been to (EB, NB, Menlo, Marlboro, Freehold, Robbinsville) have consistently been clean and accessible. I tend to average 2 – 3 classes a week, which more than outweighs the monthly price given that private studios charge upwards of $ 15 – 20 per class. Overall, I have been very satisfied with my membership.

Not the worst Gym I’ve ever been to in terms of equipment and classes, but definitely the absolute worst when it comes to customer service and customer respect.
I would equate the customer service you get at Work Out Work to that of a used car dealership…
The sales people are obnoxious, pushy and just plain rude.
I went there to use a 1 month Living Social coupon. As soon as it was apparent that I had NO INTENTION of joining until I had used my coupon, seen the gym and seen if I wanted to join they gave me the brush off.
Most of their cardio equipment is old or broken. Half the TVs don’t work.
Their free weights are pretty good. They have some nice workout machines.
They do have a cycling room but apparently it’s always full and you have to sign up before you go to get a spot or something like that… I don’t know, i haven’t tried it yet.
Their personal trainers are completely different. They’re very helpful, some of them are there to help if you need a spot or some advise.
Unless you really want to «Spin» or take some of their classes, I would join Retro Fitness or any other gym for that matter. NYC Fitness has a pool and everything and I don’t think they’re a whole lot more expensive.

Stay way from this place!
So many lies and they make almost impossible to cancel the membership.