Rich’s Plumbing

Rich’s Plumbing came to do some work at my house. The new dishwasher was damaged on delivery and Nick the plumber said he would returned and installed it when we got a new one. After the other work was done, the plumber didn’t not inform us that he accidently put a hole in the wall while removing the sink from the house. Now, they want to charge an extra $ 250 to install the dishwasher after hours even after Nick said he would do it after hours and that there wouldn’t be any extra charges. We decided to move on and have a different plumber do the work. They are very nasty and rude. They are not true to their words. I also have a leak that wasn’t there previously and a hole in my wall that wasn’t there. Nick claimed that he didn’t do it, however, there were people at my house while he was doing the work. They also threaten to bring the police to my house if it don’t give him a handtruck. Our friends were going to use Rich’s Plumbing for work but we told them not to. I will never use Rich’s Plumbing again. WOW? Business owner responding to a my review. I am reporting them to better business Bureau and consumers affairs.

My plumber nick did a good job.
Fast service, came 15 minutes after i called.
Cleaned out a trap — cost $ 375 for 45 minutes of work — office manager did not work with me at all on the price.
Would not recommend unless its a real emergency.
Updated to three stars and more detail —
Originally I was quoted $ 425 to do a main line snake. Plumber found out it was only the trap that needed to be cleaned.
Based on tools used, skill, having to deal with the filth and time spent, $ 375 is too much.
I’m sure the people there are nice, and they were friendly to me. I just think they need to work on their pricing structure.

First off the 1 star rating is for the company not the plumber dispatched on the job.
Appointment to clear a clogged pipe by kitchen.
–Plumber shows up promptly on appointment.
–Quoted $ 280 to clear the clog which I agreed to.
–After a few attempts he was unable to clear the clog.
–Wanted to change the tip from a spring to a spear type to dislodge the clog. Seems like the screw was too tight and he was unable to change the tip of the snake.
–Proceeds to try again but then later on gives up.
Was told my pipes are small and that he will need the spear type tip and a more bigger and powerful unit.
He made a phone call and spoke to management.
«We will need to change out the equipment to a more powerful and bigger snake with the spear tip he wanted to use.»
So to change out the equipment the price is now $ 480. No choice but to agree. Came back and he was able to get the clog out.
Here is the kicker.
He tells me he was able to clear the clog by using a SMALLER snake with the spear tip he originally wanted to use but due to faulty equipment he had onsite he was unable to do so.
As a consumer I had to pay extra to use a smaller machine with the right tip? How does that make sense?
I reached out to Rich and informed him that the upcharge does not seem valid due to him using a smaller machine. His reply was they are paying them per hour and gas bla bla. He want to make sure his customers are happy and would look at the invoice and get back to me after a few days.
Well I reached out to him earlier this week after a week to follow up and guess what NO REPLY.
I used him to support local plumbers but I was better off using Roto Rooter. I would stary clear from this company. Use them at your own risk!