PetSmart

Horrible management. Employees stand outside and smoke, blowing smoke all over customers entering. Dirty floors. Dead fish on the ground… very sad store.

These days when you go to a big chain store you just expect crappy service from grumpy distracted teens who are just passing time between texts.
The staff here were surprisingly friendly and very knowledgeable! We got quick service and left happy!

The first ever visit my labradoodle came back looking ok. I have to say that the staff seemed friendly and caring. The second visit I expected the same result and got the complete opposite. They sure started off friendly but when it came time to pick him up they were only interested in going home. I guess we were the last appointment of the day or something. The cut was totally botched. They left patches all over his face and ears. They tried rushing me out of the store as if I wouldn’t notice. After I questioned the groomer about the patches they claimed he had dry skin but immediately offered to comp the haircut. As if the money was all I was interested in. I was insulted with the attitude of the staff. They were acting as if the comp would make up for the horrible cut. The groomer Brianna walked away, sucking her teeth and rolled her eyes at me like we were in the ghetto in her high school. I simply walked away. No need for that I will never come back here not even for dog food.

My Sebastian always comes out of here looking and feeling great. He is a busy golden doodle who still has a lot of hyper puppy in him. The staff here is sweet and patient with him, friendly and professional, and the facility is clean and orderly. Very happy with the grooming salon at PetSmart!

Brought my Basco here for the PetSmart Hotel. Such a great experience. Very friendly staff and they did a haircut and wash for him. I’ve always used PetSmart for my grooming but not this East Brunswick one. They do a fabulous job! Basco will go back here next time we go on vacation again!!!

First time having a grooming here for Lucky! We were disappointed with our previous groomer and decided to make the switch. Couldn’t be happier. Employees were helpful, prices much more reasonable. Their estimated time is accurate! :)

Love this store. Sale prices on dog food can’t be beat. Staff are really friendly. Always there to help. It is like a little dog town. Has training, Vet clinic, grooming and hotel what more can u want. It’s also very clean and always stocked. Reptilea, birds etc always clean. Love that I get coupons all the time also. whether I’m browsing or on a mission it’s always quick and friendly. It’s a pleasure going in this store. The selections are wonderful. Hate when your stuck with no variety. Definitely an awesome store for pets. not much of a selection on toys for pets tho.

Terrible experience! My dogs breed tends to hate water, so he’s very sensitive to grooming. The employees at this establishment told me they were not able to even trim his nails… Yet other groomers have had no problem. Makes you question if they even bothered! He also came home twice very skittish, refusing to eat. I got him dishedded once, and I could swear they never even brushed him. Save your money. Don’t trust them!

Decent selection and willing to help.

Another store that is always in order. Friendly staff is always around to greet you as well as offer advice if you need it. Or in my case, reach items on the top shelf. I really only come here to get dog food and I’m in and out within 5 minutes. Ok, ok and to go see the dogs in the back that are in camp! I give credit to any employee that can stay in the room with all of those barking, peeing, howling, humping dogs.
I prefer this PetSmart over the Petco that’s about the same distance, maybe a hair closer. I feel there is more of a selection and it’s just a nicer store overall!

Great staff! Very helpful on the grooming!

I wouldn’t usually write a review for a chain store that is probably the same here as it is elsewhere. However, I can’t walk into this store without being asked,” if I need help?” at least twice a visit. I would say the staff is pretty helpful. (I never need help btw) If you do need help. I would say this is the store for you.

So I promised my sister a new pet for her birthday back in October and bought her a Petsmart gift card. Visiting for the holidays we brought her to the local Petsmart to get a new little friend for the house. The staff were extremely attentive. We looked at the Guinea Pigs and in a matter of moments we had like the Guinea Pig guru assisting us, Anaya. He helped us make a new home for a cute New Guinea pig and was able to answer every question and concern we had. Great store if you are looking for a new pet or help with existing pets. Very pet friendly people.

The store is nice and well kept and their animal habitats also look very clean. The employees never ever offer assistance which I find to be very rude! But the store has a great selection and low prices! Since moving and being remodeled its a lot brighter and just nicer! I don’t know how much their employees know about animals, so I can’t vouch for them as a place for that. But
for products, it’s a good store.

The place is very nice. Very organized and found everything we needed right away! The staff seems to know what they are talking about. Very Clean, and they have their own Pet Hotel inside. Thats pretty impressive.
We were buying medications for our beta fish named «Alpha»! He has «ick», which I found is that white stuff that grows on the side of a fish and all over his body. This can actually kill a fish. We decided to go there really quick. It was an in and out job. We got there, we found the stuff we needed in a matter of minutes.
My favorite part about how fast we got the medicine for my dying fish, was how SLOOOW we were served in the register. A million staff, and one person working in the cash register. One customer in front of us, but took 10 minutes to get her SH** together. Dude really? Is there anyone out there who can take us? You have like 5 other registers that u may wanna open for us? I mean listen Im a patient man! Okay, maybe im not, but 10 minute wait is pushing the limits of any MAN!
Anyways, I love this place, but guys please, have a little courtesy and help us out!

I have been bringing my dog here ever since they opened the pet hotel. I have to say they are awsome!!! They seem to take good care of him because when we come to pick him up he is always happy. They have a play session with other dogs and its nice not like when you board your dog else where. Whenever we can’t take our dog with us we take him here to the pet hotel. Will continue to use there service.

I recently adopted a cat from the adoption shelter Petsmart sponsors here, Animal Life Savers. First off, from what I have seen, the customer service is amazing! Everyone is so nice and I was carrying a lot of items so I was asked many times if I wanted a shopping cart. They eventually grabbed me one even though I’m stubborn but it was a relief. Another thing, soo clean in here! This lot used to be a Borders bookstore, which closed down and was vacated for the longest time. It’s nice seeing a pet store this clean!
Also, OMG they sell Wellness cat food at the cheapest prices ever. I look online and I can buy 24– 3 oz cans for $ 23.59 plus some $ 5 shipping fee. However, it is $ 1/​can here when it’s on sale and you have the Pets Perks card. I love shopping here for my cat because so many things are on sale. On the other hand, while some things are cheap, others are EXPENSIVE. Thus, that is why it only garners 4 stars.

I brought my dog in for grooming services. She’s a large and nervous dog, and they were amazing in handling her and helping her be comfortable. The prices are very reasonable for this area.
I like that there are windows looking in on the grooming area… another reassurance they aren’t going to mistreat the animals.