Open Road Acura of East Brunswick

Great service and much knowledge about the models by Anthony Pinto. Would highly recommend him and Open Road

I don’t own an Acura myself, but I took my finances’ Acura TLX for service and was very pleased with my experience at Open Road Acura of East Brunswick. We did an oil change as well as new tires. This was easily the best experience I’ve ever had getting my car serviced. Although I don’t remember the service managers name, I did remember Raul from parts. He was very knowledgeable, prompt and customer friendly. He helped me purchase some accessories for her car as well as informed me of new Acura models I might be interested in once my lease is up with me car. 5 star experience, will be servicing her car here again as well as coming back for a new Acura for myself.

Traveled a LONG way to find a gently used MDX. Anthony was awesome. Helped me from start to finish, made sure I was happy and truly satisfied.

Excellent overall. I came here last month, and was served by Raymond Lee. He is a very nice, helpful, polite, and patient person that explain every detail very well. I tested drive both RDX and MDX, and he did a great and detail comparison between both cars. I eventually bought a RDX Tech package from him with great deal. Besides that, he called me back few weeks later about any updates and concerns, which treats me like a real family. He is very care of his customer, and I can state that I have had the most excellent experience to shop from auto dealership in my life. Good job Raymond Lee, and Good job Open Road Acura. I will definitely buy my next car here, of course highly recommend him to my friends and family.

By far the WORST experience with a salesman ever! If you’re looking for someone to tell you what you want to hear… Michael Young is your guy. Besides the 2 trips I made to the dealership and the ¾ hour wait time I was there EACH time… given quotes, doing ALL paperwork (including trade pay off/​registration/​insurance), paying my CASH down payment, shaking hands sealing deals. I get a text message NOT even a phone call saying I was misquoted, knowing the budget I wanted to stay at the entire time. COMPLETE WASTE OF TIME!!!
BUYER BEWARE
I’m going back to Acura of Ocean
Kurt S. had the nerve to comment on my review just to save face but still has not refunded me my money nor has ANYONE called me. And I called the dealership several times yesterday still haven’t gotten a call. But according to Kurt I can call anytime to speak to someone… TOTAL BS!

This dealership has all the facilities to be an exceptional business. However, it is plagued by sub-​par management. The customer experience is poor compared to local peers, Bridgewater Acura, Montclair etc.
Recently had my brakes serviced at this dealership and to say the least the experience was not good. Service account reps– appear to be completely uninterested in keeping customer informed of progress. Repeated calls to get final cost of repairs — not answered. Pick-​up of vehicle even worst. Left to navigate a triple parked pick up area with no flow control or interest in moving traffic in a safe orderly fashion.
Walked through showroom floor in hopes of having discussion with sales staff around potential trade in options, experience equally poor.
First impression of mediocre staff which has no drive, hustle or desire to help the customer.
Overpriced, sub-​par service — stay away.
A luxury want to be!
You owe it to yourself to have a better experience. You deserve it at this price point.

Let me start by saying I have purchased many cars over the years and have never had such a stressful experience. We told the salesman up front that our plan was to purchase a used vehicle with a down payment of whatever was necessary to push the loan through. The plan is to establish a loan for our son to build his credit. After three hours of sitting around they finally tell us that he would need three lines of credit to get the loan and even if we were willing to put 95% of the price of the car down he was not able to get a loan. If this was a standard protocol why were we not told us three hours earlier. The coffee machine was lovely but their waiting room was nothing to get excited about. I am disgusted ! I am going back to my usual dealership (circle infiniti) where I am treated like a queen!

I went to Open Road in East Brunswick to buy a new car and it was like no other experience. A lot of tap dancing and slight of hand. They would claim that they denied certain representations that they had made to me. And hidden fees? They come out of no where at the last moment after you have a negotiated a «final price including all fees.» Just avoid this place. If you do go, avoid salesman Michael Young. I got my car from a reputable dealer one week later and couldn’t be happier with the price as well as the whole experience. Much more above-​board!

Went here because the touch screen to my MDX was flickering from white to blank.
Walked into service and couldn’t find anyone to talk to. Found the person in the front and he was friendly, didn’t seem so busy but took 5 – 10 minutes to speak to service. We spoke to Gabriel and he took my info and told me the car will have to be diagnosis first then decide if I can get a loaner.
1 hour later, car hasn’t been looked at. So they finally looked at it and told me I can have a loner. They have to order the part.
Thank God for warranty. They are fast as it took a day to fix.
They have a waiting room, free WiFi, drinks and snacks.

friendly service! Came in when my gear shifter would no longer shift. Wasn’t cheap, but I came in, told them the problem, and they had it ready and fixed in no time.
It was a straight forward job/​request, but my car worked perfectly. Sometimes I hate bringing my car in to get fixed, and somehow I end up with more problems than I started with, or they try to pressure me into getting more work done. Also my car was in good condition, not dirty or things thrown around.

I love my new car and how easy this dealership made the whole process. I would have given them 5 stars had I not taken my car to their service department. Everyone was very helpful and provided updates on the work. My disappointed came after I picked up my car. We had specifically asked on one of our update calls if it was possible for them to wash the car and they had said «of course, we’ll take care of it». I picked up my car yesterday and it runs perfectly. However, they left dark smudge marks (grease I assume) all over my beige interior (front/​back seats and doors)?and did not clean the car what’s so ever. The writing on my mats is completely black now from all the dirty shoes. Every time I got my old car serviced they made sure to place paper Mats. These guys just didn’t care. There were also smudges on the outside of my driver door from the incident. I was told they would clean those as well… They’re still there, streaked across my white exterior. Love their sales department. The service department needs work on service 101. Don’t give me my car back dirtier than when I dropped it off.

Went here to lease a MDX. After about an hour and a half of pointless negotiations we finally reached a deal. Handshake and all. (Michael Young). Out of know where the «man behind the curtain» came out and fed us a line of B.S. Trying to Increase our lease price and give us less money for our trade in. So we left. (Blessing in disguise) we went to INFINITI and now have a Qx60. They gave us exactly what we first negotiated with Acura. INFINITI WOULD NOT LET US LEAVE!!!

I have had my ILX for 2 years. Thru out this time I have come to this Dealership for Service. I love this Dealership. very accommodating and thorough. I have nothing but good experiences here at Open Road Acura.

I’ve owned two Acuras in the past 11 years, both bought at this dealership. It used to be that you could bring your car to Acura and feel confident that you would be treated right, well not so much anymore. They lie to you, make you wait for loaner cars that do not exist, as if the customers time does not matter. They take your car begin working on it, letting you believe your loaner car is on its way and guess what? No loaner available ! So now you’ve waited longer than you should have and have no vehicle at your disposal. Not only am I done with the service department, I will never buy another Acura. Do yourself a favor, do not go to open road Acura of East Brunswick.

Made service appointment here I have no problem with dealer ship but the guy at service desk is just seem rude, no smile don’t care about ur problem his name is EDWARD MOSA. He does not know how to do customer service.

I guess reviews are a little out-​dated here. Came here for service today, everything and everyone was nice and courteous. I never go, my husband always does it, so I was a little nervous on what to do and how. I was assisted by Ed, he kept me updated, kept apologizing for the wait, although I was told that it usually takes much longer. No one gave me a hard time of any sort.

Very professional. Good service and great experience. Would recommend. Car came out fixed cleaned and ready to roll no pressure.

Stay FAR, FAR away from this «dealer» if you are interested in buying a vehicle! They are SEXIST MISOGYNIST !

These people are terrible. They couldn’t care less about servicing their customers. I recommend never take your car here unless you like rude assholes who want you out as fast as possible. They totally rush you out the door and also make you feel stupid for asking questions. Go to Acura of Ocean, they are polite and have no problem answering any questions.

I’ve only gotten my car serviced here and I have to say the customer service leaves much to be desired. I’d rather drive further away to Wayne, NJ to get my car serviced there than to come back here even though it’s a more convienent location