Citizens Bank of Mukwonago

I’ve had two accounts here for probably 12 years. They are my own accounts, not joint family ones so it’s usually a total of only between $ 2k-​$ 8k held here any given month. I used to enjoy the small-​town feel and friendliness, but lately it’s been awful. For many transactions, I seem to receive a teller that is either rude, or unknowledgable. With a simple deposit I’m left to wait, then asked silly questions like «actually your occupation’s not on file, can you update your account» etc. There is a girl there, young, straight blond hair that is just so unfriendly, that I’ve decided to part ways with the bank. Every year my young son receives a birthday check from my best friend. It’s usually around $ 20, she (is a police officer) and likes to teach him about checks and banking, even though he’s too young to have enough cash to even open a child’s account. I think it’s a sweet gesture. He enjoys going there, normally they are aware I’m a long-​standing customer and I co-​endorse the check with him so he can get the cash. No one has ever questioned it or told me it could be a problem, ever. Not when he was 6, 7, 8. But this last time, this girl acted confused and put out, asked another teller for help on how to handle it (because my son doesn’t have an account in his name and the check was made out to him) and told me «just so you know, our accounting won’t like this.» Well, too bad sweetheart and congrats, you just lost a customer. Thanks for making my little boy lose excitement about getting a check. When he is old enough and ready to start banking, thanks to this girl, it certainly won’t be with Citizens. Go elsewhere with your money, where they are friendlier, and more professional. Even though there is no drive-​up and it’s less convenient, I’m switching to Chase down the street.