Aqua-Tots Swim School

I am giving aqua tots a 1 star solely for my experience with the lady who was running the front desk. I brought up three issues and each issue was faced with the response «I can’t really verify that» or «I will need to verify that». Her customer service skills were outrageous. I am a professional in the community and we were paying over $ 200 a month of my son’s lessons. They had some staff turnover so when I let her know what had been said to me she indicated that the staff were no longer there so what they told me was «unverifiable». I immediately canceled our lessons and let her know my son would not be back for «make-​up» classes.
I am sad because as another reviewer mentioned… I really wanted to love this place but their staff really needs to get it together. We won’t be back!

Aqua tots was recommended to us when our son was 18 months. He loved going to class. Once he switched to Miss Jen he was building the confidence he needed to swim. With the verbal praise, high fives and her challenging his skills each week he was more successful. All week long he talks about going swimming and sharing with Miss Jen something new he has done during the week. Miss Jen, his instructor and Miss Courtney, at the front desk, have taken the time to get to know him and his interest. They work well with our schedule. When we signed up they were quick to answer our questions and made a new class for our son and his friends; therefore we could do the mommy and me class altogether.
This is the cleanest facility I have been to. The water is always warm and clean. The kids double up on their swim diapers which allows for a cleaner pool. There is a little play area that my son always looks forward to before swim and after he gets a prize for doing well in swim. Positive reinforcement is huge with him. Miss Jen finds what works for each individual kid to help them be safe in the water and have fun at the same time in the pool. When she moved him up to the next level she went in and sat and watched him. This meant so much to us. It made him feel safe with his new instructor. We highly recommend Aqua tots! It might be a little more but we believe you get what you pay for. Our son is happy and has learned a lot of skills for just starting a level 3 class!

I bought swim lessons for my granson who is 15 months old. The class size was perfect with only 4 students (the max they offer for this age group) Both my daughter and grandson had a blast. The instuctor was very hands on. Classes are once a week for 8 weeks. I love the fact they focus on saftey issues such as reducing risk of drowning. The other great thing about this facility is that they offer birthday parties ! What a great idea for kids that have birthdays in the winter months. I highly recomend giving these folks a chance. Your child will be safer when it comes to water.
In response to the other review, Afternoons seems to be the best time to reach these folks for class info. I was told about the double diaper when I inquired and was given several options as to where I could purchase. I would much rather have a double diaper rather than the alternitive, The pool and facility are CLEAN!

I want to love this place, but it just isn’t run very well. Registration isn’t available online and took multiple phone calls over a period of weeks, even though I knew exactly when I wanted to start baby swim lessons. Everyone we spoke with told us something different and there was lots of confusion. Shortly before our first lesson, they sprung their «double diaper» policy on us and wanted us to buy swim diapers from them.
So far we’ve had a different teacher every week and only one seemed qualified to teach. The others, while friendly, are quite young and don’t explain the long-​term goals behind what we’re doing and don’t know how to lead a class. They sort of stand around and watch the parents swim with their babies, then the parents have to say, «Okay, what are we doing next?» They tend to run out of ideas about 10 minutes before class is over. Twice I’ve had to remind the instructor which skills we haven’t practiced yet, even though they have cheat-​sheet cards they read during class.
All in all, the experience is definitely NOT worth their regular price of almost $ 20 per half-​hour lesson. For that price, I’d expect dedicated professionals who are consistent and effective when teaching children.