One Stop Auto Care

This place is falsely advertising an offer for 4 oil changes for $ 59.99 on Unilocal and in their own storefront they have a sign advertising this as a customer loyalty program. When I walked in I clearly stated I had made an appointment for 12pm for an oil change and then got a blank stare back asking if I made an appointment. Wow. I had checked in at their location on Unilocal before walking in and told them I wanted to redeem the offer and I had checked in on Unilocal.They told me they «ran out of the offers» because they didn’t have physical paper with a card printed out to give out to customers. Okkkkkkay. Find it hard to believe they couldn’t somehow keep track of the offers on their end without a paper trail but who knows. F the environment anyways, right? Or guess what? Print some more, make it happen, or don’t advertise the offer. They told me it would be $ 47.99 for my oil change and that it would take an hour to do. I don’t have an hour to sit around and an oil change doesn’t take that long. But, of course they wanted to do a 27 point inspection as a courtesy and that’s why it would have taken so long. Can’t imagine what they would have told me was wrong if I had gone through with it. I left and went literally across the street to Expert Auto Care and paid $ 30 for an oil change which was done promptly and only took 20 mins!

these guys fixed my prius and where very helpful and informative.

If you like to do repairs to your vehicle, that really don’t need to get done. Then definitely go here. Or if you want to scare the shit out of yourself about all the things «wrong» with your car go here.
Overheard the manager there giving advice to the person at front desk, how to get the customer to come out before giving specific prices for items you need done on the car, or else the customer will out-​shop you elsewhere.
Here to make money. They are very good at scaring you… and that’s how they sell. Advice to everyone is to get multiple diagnostics. If you get a diagnostic, call other reputable mechanic and price match them… You will see how outrageous their prices are. I wrote a review before about these guys, and somehow it got deleted.

I can’t say enough GREAT things about this place! I’ve gone in many many times for oil changes, to change and order a new tire, random maintenance check ups, etc. They’ve always been very helpful, thorough, and so genuine. There’s been a couple of times when the guys at the front desk checked my car and didn’t charge me b/​c it was a simple fix. I appreciate their excellent customer service and I don’t feel like they’re ripping me off or trying to trick me into buying extras.

I needed to get my tire patched so I came here based on the reviews. When I arrived there was a few cars ahead of me and the guy working at the desk told me it would be about an hour before they could get to it. I decided to wait the hour and mentioned that I’d just go for a walk around the neighborhood with my 2 year old son. I only got a few houses down when the guy called after me and told me to come back. He said he’d get my car taken care of right away since it was only a patch. Five minutes later my car is done, they pulled it up to the front for me, door open, engine running, and then the guy tells me it’s free. No charge! I’ll definitely come back here anytime my car needs something worked on.

Good place. Had a friend go here and she was very pleased.

I went there on a Friday morning because I had two flat tires. I had to get my car towed to One Stop Auto Care and after a really nice ride with the tow truck driver I experienced a really anxiety driven guy inside who was way too pushy and I felt like I was wasting his time because I only needed my tires fixed. He was dry, didnt smile once, and already seemed irritated with the day at it was about 10: am or so. I drive an old car and I’m not flushed with cash. Which I would think was obvious if you’re looking at my car and the fact that I had two flat ties and got towed to your business. None the less he said, «You need a lot of work not just tires.» and I explained to him totally, I know that. However I need to save up or borrow money from my boyfriend or something but was in a time crunch and needed to just change out my spare tire for the flat one and rotate the rest. I was on my way to Joshua tree that day (not driving my car there) and just needed to fix my tires so come Monday I could drive to work and come back to get things fixed. He straight up told me, «Don’t take this the wrong way but are you prepared to spend $ 500.00 dollars today.» Huh? What? No fool. Were you listening to me or just trying to make money? I drive an old car that you just looked at and my tires are both flat in the front. I got towed here and now your’e asking me to spend $ 500.00 dollars? The heck is wrong with your customer service? Be mindful of the person in front of you fool. I was shocked and embarrassed because I’m broke and literally didn’t know how to respond. So thats nice sir. Thanks for laying it down for me. He asked me this mind you, after looking at my car for about 10 min just from walking around it with me. He didn’t charge me anything but Im definitely not going there again. Learn some compassion and manners when dealing with people One Stop Auto Care. Or at least enforce that in your employees.

I brought these guys my ’89 E30 BMW because the AC was weak. it worked but not very well. The car has 174,000 miles. I had received quotes of $ 2,000 to $ 3,000 to «fix» the AC system, the other guys all wanted to replace the entire system with a new one and made it seem like it was the only option for a pre-​1995 car.
I just could not believe it and I did not have the cash; so I kept calling until I got a hold of these guys. These guys did the conversion to the new refrigerant and recharged the system for $ 250!!! They gave me the price over the phone before I got there and when I picked up my car: VIOLA! I got and invoice for $ 250, that never happens :)
Always great to know an honest mechanic. I will be back.

I was able to make an appointment the previous day for an oil change. Very professional and courteous service. Very happy with the service here and the free car wash was a great bonus! I’ll definitely be back!

I called earlier in the day to setup an appointment and as soon as I got in at my appointment time they started working on my car right away. Very organized. They handle your car with extreme care and I love that. The mechanics are very knowledgable and the advice that they give is credible. Professional alignment job also the guy wasn’t just turning bolts to see where the numbers match. He knew what he was doing and what to be looking for. I have found my new go-​to shop and extremely happy that it is a neighborhood independent shop. Thank you guys very much for the hospitality and great work.

The guys at One Stop take care of their customers. They have competitive pricing, amazing customer service and their quality of work is tops. Their location is an added bonus since I can walk to pick up my car when it’s done. Best in Eagle Rock for car service and I’ll continue to go to them for all my car mechanical needs.

I started bringing my 2000 Toyota Rav4L to One Stop for all of my repairs because they were recommended to me by a former employee, Heirloom LA, who’s fleet of vans they service. This place is top notch. In the past, I’ve had mechanics who have incorrectly installed parts on my car; and I’ve paid the price. Fortunately, One Stop has fixed all of those issues. I feel completely supported by this crew in keeping my paid for car running in top shape. I trust them implicitly.

Excellent service and customer care! I have taken my Chevy Avalanche here for more than 3 years and have been satisfied with their repair and service. They give you a good estimate on how long the service will take and the cost is very reasonable considering the expert care.

I have been here three times and they provide great and honest service. The staff is really friendly and welcoming. I won’t be going anywhere else!

Don’t know how anyone could speak poorly of this place. I have been here multiple times, dealt with multiple employees and only had positive experiences. A special shout out to Narciso.
They are honest, intelligent and fair: can’t ask for much more in auto repair.
The only shop I go to when I’m in Los Angeles.

WELL MY OLD LADY 1997 Buick, HAD A FEW Aches and Pains, she ha ha Had been complaining lately
So I Dropped Her Off At One Stop Auto In Eagle Rock. Well A Few Days Later She Thanked Me For Giving Her Such A Loving Caring Clinic, To Take Care Of Her Old Lady Issues .
She Runs Like A Brand New Car PLUS She Came Back All Washed And Shinning Bright .
Thanks Everyone at One Stop Auto Care,

Went in about a month and a half ago to get my car’s AC checked. They found damage in the condenser and said that it needed to be replaced. The amount i paid for the estimate would be put towards the full work. However i didnt have enough yet to cover the entire expense, so i said I’d be back.
Fast forward to last weekend, more than a month after initial estimate work and diagnostic. They remembered and put the initial amount i paid for towards the work. I brought in my car around 8AM, and they said that the car would be done around 1pm. They had a few cars on lifts so i said sure. To my surprise they called 2 hours later and said my car was done. Went back to the shop and noticed that my car was shining, body wheels and all. So not only did they fix my AC unit they they also cleaned my car. Awesome! They showed me the old condenser which looked beat up, then guaranteed me 2 year warranty on their work.
Service is amazing. The employees and owner are all nice and friendly and definitely know what they are doing unlike the other shops in the area. The price is justifiable.
Highly recommend this shop!
Thanks One Stop Auto Care! Keep doing amazing work!

Whether it’s something as simple as an oil change or having major repairs done to your car it always a daunting task to find an honest and reliable place that will get the job done right without financially taking advantage of you.
That’s why One Stop is an awesome place because of the trustworthy and hard-​working folks. Got some repairs done and they quoted me a fair price, got the job done in the amount of time they estimated, and showed me details that other places wouldn’t while providing excellent customer care. If you need some work done on your car this is the place you want to go to.

I’ve been coming to One Stop for years now, I’m really not sure why I’ve never left a review. I first came here when all they had in their office was a folding table and chair. I’m glad to see the business has flourished.
Ok onto the review. I can do certain amount of basic maintenance on my own however with today’s newer vehicles many repairs are a headache. I’ve been to different mechanics over the years but always found my way back to One Stop. Gerry, Narciso and the rest of the staff are very friendly and knowledgeable. I can’t count how many time I’ve played a rousing game of «name the weird noise coming from my car» with Narciso. They are very thorough with their diagnostics of your vehicle. They will also identify potential issues that may come up in time. However, they are not pushy or harassing when it comes to suggested/​recommend repairs. I’ve had instances where I thought a repair was needed and i was told it wasn’t. They were honest about it. This is most likely due to Gerry’s business philosophy on keeping and valuing repeat customer’s. If you come into his shop, he will make every attempt to have you as a repeat customer.
The shop itself is well maintained and clean. There is not a bunch of cars parked in their lot with dust on them.
If you live close to the shop, they offer a shuttle service to drop you off and pick you up from your home or office. Nice touch.
The only caveat I would put out there about the shop, is that they are a bit higher with their labor rates. They do use quality parts on their repairs but if your looking for the cheapest price on auto repairs, then this may not be the place for you. However, I am a firm believer in the old adage… you get what you pay for. What I’ve gotten all these years from them is knowledgeable advise, quality workmanship and peace of mind that the repair was done right the first time. For me that’s worth the extra cost.
Here are some suggestions if you’re going to use them;
Get there early. The shop usually gets really busy with customers early in the day.
Be patient. Depending on your repair needs it’s best to give them the time to do their diagnosis of your car’s issues.
To Gerry and all the guys at One Stop, keep up the great work!

This place is crazy expensive. Trying to rip off everyone. Wanted to charge me $ 800 JUst for labor. No thanks