Holiday Inn Express & Suites Eagle Pass

Great staff! I’m assuming the bug issue Enrique had was fixed because my room was bug free. Clean. Quiet. Ample parking. Breakfast is standard. Lovely people at the desk and at breakfast. I’m ex-​military and I’ve stayed plenty at holiday inn expresses around the USA and I’m not disappointed whatsoever. I also travel extensively for work and I think this hotel was right on the money. My only complaint was the bath tub was a little rusty and the shower head needed to be replaced. It’s just showing signs of wear and nothing to get crazy over. If stay again!

I travel regularly for business staying hundreds of nights a year mostly at IHG properties. I have never ever had to write as a bad of a review as this one.
I checked into the HIE Eagle Pass Saturday afternoon. I was assigned room 331. I dropped my bags off and immediately left to go about my business without really looking at the room. When I returned in the evening, I got a quick workout in and then finally got to the room and looked around. I was shocked by what I saw.
The walls had multiple stains on them. At least 4 different walls were stained that I noticed. The bathroom had a big hole going around the shower head. The toilet seat was loose and moved around when you sat on it. And the icing on the cake? I noticed the walls were CRAWLING with bugs. Almost 11 that I counted before deciding I was out of there. No way did I want to risk getting an infestation in my bags/​clothes and bringing it back home. You hear horror stories about these types of situations.
So, I left in the middle of the night; around 1am. When I informed the front desk clerk about the situation he didn’t really seem to care and when I asked him to refund my points back he said «We don’t really give refunds.» So, I will be having to escalate this issue, as it seems their staff is also incompetent.
This property should be absolutely ashamed of itself and its General Manager Norma Carrillo should be absolutely embarrassed at the terrible state of the property she manages.