Massage Envy Spa Eagan

my husband scheduled a prenatal massage for me about a month ago. first time at massage envy. I got a call 2 mins before my scheduled appointment letting me know that the lady that was supposed to give me the massage was sick and unable to show. They offered me a complimentary foot scrub and rescheduled the appointment for a week later.
The second appointment came and this time I made it to massage envy and checked in for my appointment only to find out that the same lady cancelled again. Apparently she quit last minute.
I live 25 mins away. Im pregnant and uncomfortable and wasted my gas twice now to come out for an appointment that never ended up working out. I still would’ve made a third appointment but I didn’t because not one person sitting at the front desk, representing Massage Envy, thought to apologize for the trouble I went through. Something as simple as say «im sorry about the inconvenience. I can set up an appointment at our closest location with prenatal massage available.» Instead, they told me it was cancelled again and went back to typing on their computers and completely ignored me and helped the next person that walked in. I said «okay. you guys have been super helpful. you can go ahead and take my credit card off my file.»
I get a massage every week. I spend a lot of money getting them and i tip well above 20% for good service. Ive been working in the customer service industry for over ten years. Common sense. in customer service. apologize and show a little compassion for the guest that u expect to come back and spend money at your establishment.

I seriously have nothing but good things to say about this place. Front desk was so nice and friendly, my masseuse was great, she did exactly what I asked her. Went there with a gift card and ended up a member!

This place 3 stars and it’s only because of the front desk ladies. My therapist wasn’t bad but his personal hygiene made the experience sort of unpleasant.
I think that for a person who deal with others peoples body your appearance and body odor should be tolerable.
I’ve never had a problem with massage envy before, like I said they had awesome customer service when you get there they should just have a stricter code for the hygiene of the therapist.

I will say that Ty is a fabulous massage therapist. He is thoughtful and able to meet individual needs. I highly recommend him!!! I’ve recently experienced some difficulties with scheduling. Twice I’ve been scheduled for the wrong day and was told I’d have to pay for the missed appointment, despite the error being theirs.

I was trying to explain my membership at Massage Envy to a co-​worker. Finally, she brightened and said «Oh, it’s like the Cost Cutters of massage.» BINGO!
It is. I mean, it gets the job done. And like Cost Cutters, you take a risk when you go in, depending on which person you are going to have work on you that day.
I’ve had some GREAT massages there, and I’ve had some just OK ones.
The price and the convenience are what keeps me coming there. With a membership, I can get 1 – 2 massages a month without breaking the bank, and with the volume of therapists plus the extended hours they have, it pretty much guarantees I can get a massage whenever I need one.
They offer a «Relaxation Room» to wait in before your massage person comes to find you. The tables are comfortable, the sheets are soft and clean. They have table warmers, if you want. They bring you water after your massage and encourage you to «hydrate and take it easy.»
Of note, I’ve tried some of the adjunct services like aromatherapy and hot stones. They were really not worth the extra money. I think that sort of thing is best left to a massage therapist who has been specially trained and uses the products on a regular basis.
I won’t post the names of the good massage therapists, because I’m selfish and want to make sure I can get appointments when I want them: P

Not all the massages are the same quality but for the price it is a pretty good value. They tend to have high turn over but you are also not paying $ 80 for a massage

Oh. My. GOSH! I can’t believe this place is staying in business! The customer service when I first walked in was very warm, friendly and inviting. Little did I know, things were about to take a nose dive for the worst!
First off, I am a 17 year old girl, who got a Massage Envy gift card for Christmas last year. I have never had a massage before and my sister-​in-​law decided it would be a good day to get massages together and bond. I finally got the chance to use my gift card with my busy, BUSY schedule! I requested my reservation on a Friday afternoon on line. They prompted that they would call me to confirm the reservation. Finally comes Monday afternoon, and I have still not heard a single word from anyone there. So I took matters into my own hands and called them back, to confirm my reservation. They said they never got my request, but I had the confirmation email! Not a problem, so they just scheduled my appointment.
Meanwhile, its Tuesday morning (morning of our massage), we drove all the way out to Massage Envy (20 minute car ride) walk in the door, fill out paper work, and they look at me and say «oh… we need a parental signature since you are under 18.» Ummm… you NEVER told me! Even though I gave you my birth date before the appointment!!! Then the woman behind the counter gave us the guilt trip on how her Masseuse won’t get paid because we have to reschedule! It wasn’t my fault that they never informed me of this policy! It doesn’t even say anything about having a parent signature on the website! UGH! «I’ll do this this one time for you.» What a prick.
I say I deserve a FREE massage for all the troubles we went through! Not to mention the gas we wasted driving out there!

Finding this location in strip mall-​ia after rotaries and service drives off the highway was quite the irritating feat. Having a massage therapist with unfortunate forearm stubble use said forearms to relax you is not that enjoyable. Serves me right for allowing myself to be sucked into a membership!