Chipotle Mexican Grill

With regard to food preparation, couldn’t have been better. Probably my best customer service experience at a Chipotle, too. Thanks!

This location is consistently bad and getting worse. The service is slow and some of the staff is rude. The drink station is a mess and napkins and silverware is not refilled promptly. Today, after 15 minutes in line with hungry kids, they said they were out of steak and when we asked if we could wait for it, they said it would be a while and told us to order something else. 4 of us ordered tacos, bowls and a burrito with chicken. The chicken was burned — hard and charred and made everything taste bad. There was no easy way of getting back in line to get new food, so ended up waiting by the cash register to let them know about the burnt chicken before we left. Ended up tossing most of the food and going elsewhere.

Love me some Chipotle, but at this location things move a bit too slowly for me. If the slowness in placing, creating, and paying for the order were due to the volume of customers in front of me, I’d give you a pass. But when there are only two other customers and it takes the better part of 15 minutes to get through the line, I’d say there’s a problem.

Worst chipotle ever, staff is rude and give you nothing in portion, won’t be going back there

This is usually my «go-​to» Chipotle spot in the south suburbs. This Eagan location has proven to be reliable in terms of managing the large crowds we’ve come to expect from Chipotle. The employees usually so a good job keeping the dining area and space clean. Not an easy task but they try to keep up admirably; unlike the Apple Valley location which I whole other review/​story.

This is Mexican Food. The quality of the food earns a 5Star IMO. I always enjoyed eating Mexican food. Not much I can say other than its Chipotle. I highly recommended.

I am very disappointed in Chipotle not only in Eagan, but also in Burnsville and West St Paul.
First off i have eaten there one time about a year ago, and the food was fine but nothing spectacular especially since they are so over priced. This of course simply means i choose normally not to waste my money here. However, I was trying to treat my students to their restaurant of choice for our end of the year celebration, and all three locations were not interested in my order of over $ 200.
I tried to call the catering hotline to place my order today, and it would not work. My solution to the problem was to then call the Burnsville store first, I called twice no answer. So I called the Eagan location and they told me they could not take my order at all because they have an order placed already for 200 burritos for that day. My order was only going to be 22, and do they plan on closing the store for that day to make the 200? Simply add a few more employees to complete the order that day, or they should not offer the option of catering.
Then only because i think my students really deserve a treat I tried calling Burnsville again, and they answered. I told the guy that the hotline did not work and he told me that was because they already had too many orders for tomorrow, mind you I was in the middle of talking and he cut me off, so I had to tell him that before you assume it is for tomorrow maybe you should let me finish and tell you it is for Thursday.
He then sort of apologized, the sort of is because he really did not seem to mean it. So I proceeded to ask him if I could simply place an order with him and he told me no, I have to call the hotline and they will call the store.
Ummmm, did you miss the first part where I said the hotline does not work? I guess that’s what happens when your ears don’t work and you don’t listen to your customers.
My final attempt at sending my students off with happy surprise was to call West St Paul. I Called, they answered right away, and already this seemed a bit promising, then I told them about the hotline not working, and they were willing to take my order directly. So i was happy, but they put me on hold and never came back to the phone.
Chipotle really needs to staff more appropriately. More customers should mean more staff. And they really need some customer service training.
Very displeased and will not likely waste my money there again.
Oh wait they did not want my money.

I needed lunch and in a bad bad way. I was starting to feel all anxious, dizzy, and hangry. I strolled into the Chipotle that was screaming out to me from afar. I figured well I can at least stuff my pie hole quickly and feel full and head back to the demands of my freakin job. I got in line and the douche lord in front of me was making sure to get his money’s worth with double wrapped and extra this and that —I should not feel too shabby asking for a little more cheese and rice after that bastard ordered… I decided to get the dang veggie bowl with the fake brown rice just so i could brag later to the family that I was eating healthy — hahahahaha yeah right!!! Oh well — they need to do a better job and clearing off the tables at lunch and wiping those dirty fuckers down because i ended up having to eat in my car because there were not clean spaces to sit.

This is a delightful place to get something to eat. Chipotle fills you up. They include so much inside of their burritos that I have to take it home with me and eat the rest later. I still have yet to be able to eat a full burrito in one setting, but that’s okay with me. The people who work there are polite and delightful. Even though this place can be busy at times, the lines go pretty fast.

I go to this location quite frequently and the employees are always very friendly. Only complaint would be that the portions are always small. Always have to ask for an extra scoop of everything!

This is the worst Chipotle in the twin cities, it is close to work the only reason I have gone here, steak is usually has pieces of fat and gristle. I quit ordered steak. I always get shorted on meat, they try to pour a bunch of rice on — don’t like

The food may be good but the people that work there are absolutely terrible and mean I I tried to apply there and got two interviews one a walk in interview an gave them great availability a great resume an they kept jerking me around telling me they get back to me even though they decided to move on its clear to me they did not hire me because of my disabilities an the second manager Victor did not want to tell that they decided to move on so he kept telling me to call back with no intention to do so an they did not even give a reason

I live in Eagan and often go to this Chipotle. I always love the burritos here and my brother really likes the vegetarian burrito bowls. I also have gone to the Inver Grove Heights Chipotle but I found that the IGH one has rather rude staff, but the only complaint I have about this one is that there is one woman who I got once that doesn’tgive you enough meat, but everyone else is pretty nice and gives proper portion sizes.

One of the best in Eagan BUT i have noticed something, some particular days, food lacks a bit of flavor… maybe its coz of the quantity they serve or the way they cook. Again, most of the days its really good.

This is probably the worst Chipotle in the Twin Cities. I went there two days ago (11:15am on August 14, 2013) and had a burrito that had ½ of the filling than other locations. When I asked why, this rude girl said «well it depends on what you put in there.»
She treated me as if I’ve never been to a Chipotle before. Actually, I worked at a chipotle 13 years ago before going to college out east. There was a certain portion that corresponds with the spoons they use. These employees were rude and the food just isn’t up to par.
I will drive a little farther to the West St. Paul location from now on.

This was the last straw. Every time I go to this location you get half the food I get at every other chipotle I have been too. I love chipotle but go to the one on cliff instead!

I come to this location quite a bit. The one thing I am beginning to notice is the food is starting to lack flavor. The chicken was over-​cooked the last time I had a chicken burrito. The barbacoa is still my favorite here, and it still tastes as wonderful as the first time I had it.
I like variety, and hope they improve the steak (was tough and not very flavorful last visit) as well as the chicken. For now I will stick with the barbacoa as it is a sure win.
The staff is always very friendly, and quick to get you on your way with your food.

I come here pretty regularly and one of the default places my co-​workers and I go to when we can’t decide where to go. The food is fantastic, the line moves fast (even when it’s going out the door), and the ingredients always taste fresh and delicious! Make sure you go in hungry as the burritos are huge and very filling (and satisfying!). Parking can be sometimes tough to find at noon, but hey, if you are getting a burrito you could use the extra walk anyways :-)!

Great quality food, served up lighting fast. If you want a healthier option here order a burrito bowl without rice, sour cream and cheese. You’ll cut out like 60% of the calories.
During lunch there is almost always a line to the door, don’t worry it moves fast.

We like Chipotle, and especially this location. The guac & black beans & salsa don’t seem as jalepeno-​y as the Ford Pkwy or Grand Ave locations. I have no idea why.
Very busy during lunch, but very fast. Off hours, quiet, still fast.
Parking plentiful. Off hours you can even snag a spot right out front. Looks like other Chipotles.
We like the salads with fajita peppers & onions, black beans & rice. Guac is a must. We also order a quesadilla (cheese) if it’s not too busy. (not on the menu) If they are busy, don’t bother, it takes too long. Very good & good for you!