Prince Mobile Detailing

My experience was much like others here.
The first appointment I set up got lost in their system so I had to reschedule.
The second, scheduled for 9 – 12 in the morning seemed like it was going to be ok. I got the expected text, I responded to confirm. Then I got a phone call asking if I had an outdoor outlet. When I said no, the guy said he didn’t have a generator, so he was going to have to call dispatch and have someone else come out to clean my car. Why couldn’t they have asked me this on any of my first contacts? Anyway, my 9 – 12 appointment didn’t happen until 2:15.
The guys who came to clean my car were very nice and spent about 2 hours working (a Mazda MX-​5 that wasn’t in too bad a shape). When they were done, the car looked pretty good from a distance, but they weren’t extremely thorough. There were still cat foot prints on the roof when they were done. The carpets under the seats still had sand/​dirt/​tiny rocks visible. This was a good carwash, but I wouldn’t really call it a detailing.
I’d say that the price is reasonable if you get it from LivingSocial, Groupon, or other significant discount, but full price way too much. The convenience of them coming to your car is nice, but it is somewhat offset by the difficulty in scheduling.
I am also turned off by the fact that the guy I spoke to on the phone told me that they expected a tip of at least $ 20. If you have an expected gratuity, just raise the price by that much.

Wow, talk about bad customer service. Can’t remark on quality of detail, since I cancelled.
Bought a Groupon for a mobile detail package. I’ll admit, I waited too long to set up the appointment, but I did call a couple weeks before the groupon expired. I was told I needed to email to set up an appointment. Awkward, but ok. I email them to set up the appt. and specifically stated the expiration date. They listd available dates after the exp with no mention of a problem.(I’ve used expired groupons before, as long as I set up the appt in time they honor it, because vendor gets paid the same amount no matter what)
Within a few hours, I reply with the date/​time I want, but oops, no, that time is no longer available. I’m not available for their suggested time, so I’m then given another set of dates/​times to choose from, a week after the first set. I schedule the appt. and am informed I will get a text the morning of the appt. If I don’t respond to confirm, they won’t come.
So all looks good, they arrive, but tech needs to verify groupon. I call the office but they won’t accept the groupon as is, even though I scheduled before the exp date. But if I cancel appt. and get a groupon refund, I have to pay a $ 35 cancellation fee. Guy on phone was a jerk and said it was my fault for calling late. I said (and groupon agreed) that since I called before exp. it was ok. When they knowingly scheduled the appt after the exp and didn’t tell me there’d be a problem, it became their fault. Don’t understand his problem. They would have received the value of the groupon no matter what, but wanted to charge me the extra to cover the full price.
If they had told me they wouldn’t honor the groupon, I wouldn’t have scheduled and would have resolved through groupon. Instead, they handled it poorly. Guy told me to lose their number. Not a problem. Would never call them again, and highly recommend you don’t either.

I scheduled to get the FULL Detail package. Scheduling was easy and they showed up on time. It only took them 1 hour to do a FULL DETAIL which should tell you how well they did. The windows were all streaky, you could see where they missed waxing my car, and they did not clean under the door handles. Had I paid full price I would be extremely disappointed.

Pros: Don’t know yet. Still trying to figure out.
Cons: Read review in entirety below.
Four door sedan of the German persuasion.
First off, scheduling is a major PIA. You have to keep calling untill there is an answer from one of the numbers listed on the website. I waited for my initial message to be acknowledged for 4 days, and then I started calling repeatedly. With even the slightest hint of rain, the appointment is canceled via text, without any other acknowledgement or call etc. In my case, the work can be performed in my garage, unless there’s a constant downpour. Then, obviously it owuld be rescheduled, but this is NC. May — Sep the forecast is «30% chance of afternoon thunderstorms». How about a contingency plan?
I wanted to try them out with a Living Social Coupon for a FULL DETAIL. What I got was a glorified hand car wash. And not a good one either. I could do a better job myself, if i had an hour to spend washing my car. I used to always clean my own cars and motorcycles when I had the time, so I know what that process involves. One thing for sure is that this is NOT a FULL DETAIL. It’s nowhere even close to a detail. Dusting the vents with blown air does not qualify as a detail. Simply hand washing or vacuming the trunk doesn’t either. The «tech» did spend about 90 minutes working on the car but did a very poor job. There was visible dirt left in the joints of the carpet. The bug spots or the little black dots are all there. I understand that claying would definitely take care of that but a wash and wax would have atleast a 90% success rate. I can easily get rid of them with a finger nail, so why don’t they go away with an polisher/​buffer? The insides of the door jambs were not dressed. The rubber seals have white residue on them. The tires were not dressed either. The guy didn’t even know how to start the car. My wife had to do back it out of the garage. Seemed like a nice guy, but pretty unprofessional. Had I not noticed the key NOT in the ignition, and asked him for it he would’ve driven off with it! Also left a spray bottle right behind the car that I backed over.
I tipped him since he DID work on the car for about 90 minutes, but I would’ve gotten better service, and on MY schedule had I gone two miles down the road to the carwash and spent $ 40 — including the tip.
This is definitely not as advertised. Not even worth the LS coupon… or any coupon.

We bought a Groupon for auto detailing for my son for Christmas. The main reason we chose this company was because they would come to our location. However when I called to schedule an appointment, he said that Groupon lied about the services and «they just put whatever they want to on that Groupon– they don’t check with me!» So he informed me there would be an extra $ 40 charge to come to my location. I made an appointment to drive to his location in Durham. He told me specifically that if I needed to cancel the appointment with less than 24 hours, I would forfeit the groupon. I assured him that I would be there at 1:00. However, I got lost in Durham and arrived at his location 15 minutes late. It was very difficult to find, and there is no signage on the building. When I arrived the door was locked, so I called the number on the groupon. He informed me that he had given my appointment time to someone else, «because his time is very valuable.» When I questioned him, he became angry and began to raise his voice. He eventually quieted down and said he could take my car at 5:00. There is no waiting room or anyplace to sit, so obviously I did not want to wait there another 4 hours. And by this time, I certainly did not feel comfortable leaving my car with him. My entire day was wasted driving there and back, and my money with groupon is lost. I do not recommend this business.