Lee’s 24 Hour Towing

My experience with Lee’s Towing is only by happen-​chance but it’s about as good as I can think of. I was driving on I-​85 west of Durham enroute from VA to SC in a moving truck when my truck began showing signs of apparent distress while going up inclines (it was slowing to about 35mph). I pulled over, put out hazard triangles, and began calling roadside assistance when a gentleman pulled over in a sedan and asked me what was wrong. I shared what happened, and he took a look at my truck, then told me that he owned owned a towing company in Durham and that the nearest Penske dealer was only a few miles down the road. After ensuring me I should be okay driving it a few miles, he called ahead to Penske to let them know to expect me, then followed me almost all the way to the shop to ensure I was okay. He even called me while driving behind me to make sure it was driving alright. When I asked him for his name, he said it was Lee and that his company was called Lee’s Towing. After finding the Penske dealer and getting a fuel filter changed within 20 minutes, I was back on the road (and ultimately still made it to my destination on time). I received a call about 30 minutes later, and it was… you guessed it… the owner calling to follow up and make sure I had been properly taken care of.
This was clearly not something he ever had to do, especially when there was no money in it for him. I was amazed at his genuine humanity towards a perfect stranger like myself. He went above and beyond anything someone in my situation would’ve reasonably expected to receive from a passerby. If he and his company treat their customers anything like they treated me — which I have every reason to expect — then I recommend them without hesitation. Your character comes through when someone is in need and there isn’t really much of anything in it for you to help them, but you do it anyway.

Courteous, quick, and professional, with drivers who know the area well. A good phone number to have on your cell for when time gets tough.

They rescued me when my car broke down. What more do you need? Professional, curious, friendly, reasonable prices. Only waited 35 minutes. Awesome!!!

I highly recommend Lee’s! Having very little experience driving in winter weather, I got my car impossibly stuck in a sheer icy parking spot. I called Lee’s and they were super friendly and arrived within 15 minutes. Rob promptly got my car to safety and was very courteous and professional. Great customer service, great people, and great service. Thank you Lee’s!

So, since the posting of my original review, this issue has been resolved thanks to the owner of Lee’s Towing. My husband and I are very happy with the way it was handled which was done in a professional and friendly way. We appreciate the way he reached out to us to apologize and correct the situation which does say a lot for him as an owner and the business he is running. Thank you.

Having over a quarter-​million miles on my daily commuter, it unfortunately makes knowing a good towing company a necessity. I’ve used Lee’s on several occasions, from a flatbed tow to simply providing another set of hands and a real lug wrench & jack to help change a tire — my health insurance is pretty good, but not good enough to risk getting under a ½-​ton truck with a bottle jack on the side of the road.
I couldn’t ask for better service.

I never thought my first Unilocal review would be for a towing company, but these guys are amazing. Ignoring the pending snowstorm, I ventured out in my not-​for-​winter car and promptly got stuck. I called Lee’s 24 Hour Towing, and the dispatcher – who by then had probably fielded dozens of calls from idiots like me – was incredibly polite and helpful. He couldn’t give me an exact ETA since the roads and traffic were so bad, but said the driver would call when he was on his way.
The drivers (who turned out to be Lee and his son, Robby) got there faster than I thought possible and had my car hooked up in 5 minutes flat. They were both extremely nice and very professional. Despite the heavy snow, the horrible road conditions, and the traffic, Lee expertly navigated me and my car safely home. The pricing was very reasonable and the service was exceptional. Lee also did one of the nicest things I’ve ever witnessed, which made me even happier to have given him my business.
I highly recommend Lee Towing — they earned every one of those five stars!

What a great towing experience! …who could imagine ever saying that? I can, after meeting Lee at Lee’s Towing when my car broke down today. Via AAA, who said it would be 45 minutes (but was actually much faster), Lee arrived quickly and had my van hooked up in a flash. The problem appeared to be a steering system hose, which he repaired for me right there and took my car to the BP for a couple of bottles of steering fluid. He added the fluid and I was good to go. Nice guy who went out of his way to help. I highly recommend Lee’s Towing.

Thank goodness for Lee’s Towing! I recommend them 1000%.
I’ve, unfortunately, had to use Lee’s 4 times in the past couple of months– 1 flat tire and 3 breakdowns– but each time my experience and their customer service has been absolutely satisfying. I am a AAA member, and got connected to Lee’s through that service. All of the employees of Lee’s that I have interacted with have been extremely helpful and kind. Each time they have arrived in an understandable amount of time, 30−50min., and took care of my problem in less than 5 minutes each time (no joke!). I have been given roadside assistance by an employee named Rob multiple times who particularly went out of his way each time to make sure my car and myself got to the places we needed to go! I never expected to have such a pleasant experience with a towing company!

My car stalled out a second time in one week, only this time, I couldn’t get the engine to turn again to poke my way to a mechanic. Stranded in a parking lot, I called AAA. From the time I finished my call to the time I was picked up, it was an hour (though I was quoted 30 minutes). I do think the bulk of my wait was probably AAA’s fault and not Lee’s. He phoned as he was en route for us, and arrived within fifteen minutes of that call. Expertly hitched up my car. Then we saddled in beside him, and he towed the car the short 1.5 miles to a shop. He sent a couple of texts during the commute… that’s a no-​no — especially when you’ve got my precious baby strapped to your back!

Last Saturday at 10:00pm, I had a tire blow out while driving on the highway and needed the spare to be put on the car. After calling no fewer than 8 other, companies I found that most were willing to come tow the vehicle but would not offer any type of roadside assistance (the others informed me that they were not working that late, would come in an hour or were on vacation). I finally got in touch with Lee’s, after an hour of being stuck. Austin said he would be happy to come and would arrive in about 20 minutes. He got there in 10 and changed the tire quickly. He was very personable and pleasant to interact with, which was refreshing given my level of aggravation under the circumstances. I highly recommend them and will request their assistance for any future mishaps.

I highly recommend Lee’s 24 Hour Towing. The front wheel barring went bad on my car so I needed to be towed home. I called AAA and within 15 min Lee, the actual owner, had come to my rescue. He was very professional and got me home safe and sound while also providing great conversation for the 35 minute ride. Thanks Lee!

Lee’s towing is great. I called them the other night when a friend of mine got stuck about 20 miles out of the city. Lee got there within 30 – 40 minutes and had the car up and ready to go in about 5. He towed it back to my house and even parallel parked it off the truck like a champ. The price was very fair for 40 miles round trip, and I was impressed with how fast he got out there and got the job done. Recommend Lee’s 100%.

Thanks Lee’s Towing. I was stranded on the interstate at rush hour. Brad called just before he reached me and he quickly loaded my vehicle that needed towing. He was prompt and efficient and cared about the job he did. I am glad he was there for me!