Johnson Lexus of Durham

A tale of Two Lexus Dealerships
Part 2: Johnson Lexus of Durham
As I was test driving other cars, I really wanted to test drive an RX350 F-​Sport. So far, this was the car that I liked the most. I contacted Lexus of Durham and spoke to a Sales Consultant over the phone. He immediately requested my name to be able to personalize the conversation. Unfortunately, they did not have an RX350 F-​Sport for me to test drive.
I had narrowed my decision down to two vehicles. Of course the discount that I got with the Lexus could not be ignored. On ⁶⁄₄ I called the Greensboro Lexus Dealership and they had an RX350 F-​Sport for me to test drive. He understood that the car would not be one I would be interested in buying. But, I needed to test drive one to make the final decision. So… test drove… fell in love. On my way back into Raleigh/​Durham, I decided to stop at the Durham location to look at another color to increase my chances of finding the F-​Sport model somewhere.
Once there, I explained my plight in attempting to find an RX350 F-​Sort. He suggested that since I was there that I give him the opportunity to find me one or at least to see how long it would take to get one on the lot. I was exhausted of the process by this time. So, I consented, figuring I would hear the same thing. Don’t have one. Can’t get one in the color you want, etc. etc.
He returns with a key fob in his hand smiling ear to ear. He had the car I wanted. On the lot… With the exterior and interior that I wanted. NO WAY!!! Then I noticed the VIN number on the key. I went to my email and what do you know… This was the car I thought I was going to buy on ⁵⁄₃₁ from the Raleigh dealership!!! The car that I would have to pay an extra $ 800 for and not get until ⁶⁄₉!!!
With no hesitation, or concern that closing time was fast approaching, my Sales Consultant went and got the car to go on a test drive. I knew it was a done deal. All of the staff I dealt with at the Durham location treated me like I was important and my business was also important. The Raleigh Dealership lost me as a Lexus customer. The Durham Dealership earned me back. I highly recommend Johnson Lexus of Durham. And if you are looking for an awesome Sales Consultant, ask for Chandler.
Read Part 1 here:

Having a car serviced used to be a burden. Having service done at Johnson Lexus is a comfortable pleasure. Their staff is competent and treats customers very well.

I was car shopping back in October and after visiting 4 other dealerships in the area, I really had the best experience at Johnson Lexus of Durham. Eddie Ruth was my sales representative. He is awesome. Eddie took his time with me, was very personable, and did not pressure me or bother me after I left the dealership. Jeremy, the sales manager is awesome too. Then I went back 3 days later and picked out my first Lexus. The customer service at the dealership is just great. And since I got my car, I have been back twice and the service was still amazing and getting the loaner car is no hassle at all. I absolutely would refer anyone to this dealership. And ask for Eddie Ruth, you won’t be disappointed.

Needed new tires while spending the summer in Chapel Hill. My friend suggested Johnson Lexus and they were awesome. They made sure I got the correct type of tires for my driving needs. Great customer service, I really appreciate their help.

Great experience, top to bottom from everyone I’ve met there from Sales to Service. They truly have gone above and beyond. The free car wash is a nice plus too.

Top quality dealership and people. The service area seems clean enough to eat off of and the showroom is like a museum. Was very impressed with the inventory and when I bought my car and the service has been perfect since. Only had one small issue with a service bill but it was resolved quickly.

Hands down! The customer service is beyond excellent. I was wowed from the time I walked in the door and to my departure. I was greeted immediately and he was available for our last minute accommodation. Everyone gave you their undivided attention. This is the best customer service I’ve ever experience. I’m excited and looking forward to my new vehicle and relationship. My salesperson was Timothy Carnes. He was so patient and answered all of my questions. Very knowledgable about the Lexus brand. Glad to know my business was welcome. I highly recommend this dealer. Can’t wait to start chapter 3 of my «mommy’ world».

Good service quality. Nice staff

Excellent! The service department staff was great! I also enjoyed the customer service I received from sales. What a great experience!

Brought my 2013 Lexus for inspection and smog after moving here from another State. The Service Department and the dealership itself is very clean and pleasant to be in. There are multiple waiting rooms as well.
I was in and out within 20 minutes.

We had a terrific experience with our salesperson, Tim C… who works out of the Durham Johnson Lexus Dealership. I called Tim after seeking his contact information out from a colleague Tim asked what we were looking for and we gave him a list of must haves and wants and he said, when I get your vehicle, I’ll let you know. AND, he actually listened because he never call about other vehicles that didn’t satisfy our must haves and didn’t call about vehicles that were over the price limit we set. It was a pleasure only being given an opportunity to look at vehicles we would actually buy and not being pestered every day about vehicles higher than we could afford. It was a pleasure getting a chance to drive the car that had all of our must haves and most of our wants. It took several days to get the car to our local dealership as we were dealing with two separate snowstorms and another sales person at the other dealership thought he had buyers for the vehicle. When Tim call to tell us we come by the dealership to test drive it for a couple of days, the vehicle had me as I was pulling out of the dealership in my dream car. It was a very nice experience dealing with everyone at the dealership from the mortgage folks we beat the interest rates I have obtain from other lenders, to the delivery service to prepared our vehicle to the training staff who took time several days later to review the proper operation of our hybrid. We are happy campers and give FIVE STARS to all at the dealership who helped find the car, delivered the car looking brand new, to those who provided appropriate training for the vehicle’s hybrid and navigation systems — and offered follow-​up sessions as needed. All in all — FIVE STARS to Tim for getting us our car and organizing and following up with all the departments to provide quality service for our loan and delivery.

I went in to have my ES300h inspected and walked out with a new car!
Not because they pressured me into it or something was wrong with my ES.
I’ve had such positive experiences with the service department at this dealership and was ready for a change that I decided to have a conversation with one of there sales personal. I had done months of car shopping but no one gave me the trade in value that Johnson Lexus of Durham did. They have continued to earn my business and I really enjoy the kid friendly set up they have at this dealer.
I would highly recommend this dealership to purchase a vehicle.

Pleasant service experience, but it took a long time!!!
I only came in for an oil change, WITH an appointment. Perhaps it’s the Southern nature, but everything did take quite a long time, IMHO. My local midwest Lexus dealer delivers an oil change and car wash (with an appointment) in under an hour. This one took 2 hours. It would have been 2 ½ hours if I wanted the free car wash.
On the plus side, everyone was incredibly nice and the job was done right. Just plan your day accordingly.

Our experience with Johnson Lexus was a stark contrast to that of Drew ! We found Jimmy Coleman a bit arrogant and not forthright. Certainly not courteous, let alone helpful. Unfavorable impression overall about Johnson Lexus. Bought A Mercedes instead from MB Cary where we were treated properly and professionally.

After having a miserable experience with Lexus in Raleigh (on Capital, DON’T GO THERE) I did a little online research thinking maybe I could just buy my car online. My interest got forwarded to Lexus in Southpoint and Kim Smith reached out to me right away. I told him what car I wanted, what my trade in had been valued at from 2 other dealerships, and how much I was willing to pay. His response, «what color do you want?». He found the car I wanted which was going to a dealership in Greensboro, called them, and worked it out so it would go to his dealership instead. I still worried that when push came to shove, something would go wrong and all of a sudden they wouldn’t be able to stick to the deal.
A week later, the car had made it here from Japan and Kim called us to come get it. He was such a professional and had everything ready when we got there. The final deal, just what we agreed on over email. Also, Clyde was so patient in walking me through all of the new gadgets in my car. This was a great experience and I will never go anywhere else again!

I visited Johnson Lexus of Durham around noon on November 22^nd to take a look at the CT200h. With a recent hard-​earned raise at work burning a hole in my pocket, I was looking to upgrade my Mazda 3 to something more «substantial» with better fuel economy than my 3, which averaged 25MPG (terrible for a compact car, but that’s another review for a different site).
Upon arrival, I drove through the lot looking for the CTs. When I found them I parked nearby and got out of my car and began to browse, taking my time to review window stickers and peek inside. They had a half-​dozen or so on the lot to choose from, but my eyes were immediately drawn to a white-​with-​black-​interior «F-​sport Special Edition» and I knew I must test drive it. I began to walk towards the showroom when, as if notified by telepathy, a salesperson, Jimmie Coleman appeared.
Jimmie was friendly, attentive and extremely professional. I asked him to take the car for a test drive, gave him my license and he returned within 2 minutes with the key. Their test drive route is near Southpoint Mall, with plenty of twists and turns to really get a feel for the vehicle’s handling, along with a 2 mile stretch of I-​40. Jimmie did not distract with non-​stop talking about the car’s features, but provided me with knowledgeable answers when I did have questions.
When we returned to the dealership, I committed the cardinal sin of car buying: expressing enthusiasm about a specific vehicle. However, this was no ordinary dealership (and I buy a new car every 2 – 3 years). While we were waiting for my Mazda 3 to be appraised, Jimmie walked me through the immaculate showroom. He brought me to the service waiting area, where there were complimentary Starbucks coffee, bottled water and snacks, showed me the waiting rooms: a quiet room and a separate room with a TV, business offices with computers or you can just use the complimentary Wi-​Fi throughout the building. Jimmie explained the service process and the fact that they had 60 loaner cars and on-​demand shuttle service with pick-​up and drop-​off. The next part of the tour blew my mind: we went into the shop. Open, airy, brightly lit, and CLEAN… add some polished wood and you’d think it was an extension of the showroom. It even smelled clean.
When we got back to his desk, Jimmie and his manager allowed me all the time I cared to take to step outside and call my insurance company, my bank, and my significant other. All numbers were clearly explained to me. There were no gimmicky «four square» or other high-​pressure or obfuscating sales tactics. They evaluated my trade-​in and we negotiated a deal that I feel was fair to both parties. They also approved me for their special 1.9% financing.
I went off to the finance room with Ryan (I forgot his last name) who was, like all employees I came in contact with, friendly, attentive and professional. He explained all financing and lease options, with straight talk about the numbers. Once I decided on everything, the signing process was quick and efficient.
After signing, Ryan returned me to Jimmie’s desk, where he was waiting for me. On his desk where the vehicle’s manuals laid out, along with a couple very nice keychains, leather key fob protectors and, get this, a Southern Season food gift box. I realize how cheesy it is to go on about this when you take into account the amount of money I spent on the car, however, when other dealerships seem like they are out to extract every dollar from you, these types of gifts are pleasant and appreciated. Jimmie went over the manuals with me and shortly thereafter we moved on to the delivery room, a well-​lit inside room where your detailed new car is delivered for you to take home. The delivery process takes about an hour, with your salesperson going over every feature of the vehicle and answering questions. I was thrilled to drive my new car home.
I returned the next day to drop off my down payment check and the second set of keys to my Mazda as well as pick up the sunglasses I accidentally left behind. Jimmie was available and had all of this taken care of within minutes.
I really cannot say enough good things about my experience at Johnson Lexus.
Highlights: zero pressure sales with no games, gorgeous showroom, dealership tour, delivery process, all staff I encountered, even passing in the hallway, were friendly and attentive. I really felt like I was a celebrity.
Negatives: NONE!

I have to give these people the nod. They advertise no badgers, and that is correct. We were greeted in a timely manner. The salesperson did not jump on us nor were a bunch of salesman standing by the door waiting for customers to come in. He listened to what we were interested in and commented on our choice. He also gave us a tour of the dealership. OK, You think you’ve seen them all. Not true with Johnson Lexus.
I was amazed on how clean the light color tile was in the service dept. When you go in the service dept where the mechanics work on cars, you always see a mess, oil, gas or whatever on the floor. Horrible smells Iike rotten eggs or worse. Not here at Johnson Lexus. You could eat off the floors, they looked that clean. In fact the dealership was super clean.
They cater to their clients. A very nice customer area while you are waiting for you car to be serviced. They serve Starbucks Coffee, Cookies, and a host of other beverages. They have Business Rooms in case you have that conference call, or just need to work on spread sheets. Wifi throughout the complex. They even have a quiet room so you can meditate or whatever. They also offer loaner cars while you vehicle is being services here. They have 50 loaners available. If you have service work done on your car here, before they give it back to you, they wash and vac your vehicle at no charge.
Excellent customer care here. You would have to buy a RR to come up to the care Johnson Lexus gives you. I am very impressed.