JD Plumbing, Heating & Air Conditioning

I had a humidifier water valve broken and another water valve leaking that the previous company I had brought out failed to identify. Josh K. helped me remove the section were saddle valve was and install a water cut off valve in our crawl space which has been incredibly convenient. He also walked my through the entire process since I am a new homeowner and had very little experience with these issues. Also, greatly appreciated the fixed pricing for specific repairs and thought it was fair.

Justin C. was the third plumber to come in and assist with a leak we had for 2 months. He immediately knew what the problem was and diagnostics confirmed exactly what he suspected. He was courteous, tidy and very professional. I will definitely use JD Plumbing and Justin C again for any future plumbing issues. I highly recommend their service!

Needed a main water pipe replaced, Danny and Matt from JD Plumbing was great. They arrived and finished on time. Danny was very knowledgeable and efficient. After done, they cleaned the whole area very beautifully. I would highly recommended this company and these two technicians to everyone.

Needed a toilet replaced New Year’s Eve and Justin C from JD PLUMBING was great. Courteous, professional, and on time! We took advantage of his service call and added a leaking shower head to the job. No problem! This is our third job with JD plumbing. Highly recommend this group.

They were very professional and courteous, they finished on time. We liked the finished job. we will recommend to anyone.
Farredondo

This company has it together! Easy to schedule an appointment. Office Assistant was super friendly and professional! David was our technician and arrived early after a phone call to confirm. He was very knowledgeable and very efficient. I love that they gave a discount with a toy donation for a toy drive! I will definitely use them again!

Michael E. arrived on time. He tried many plumbing techniques until he found a solution to my plumbing problem. Thanks for all your hard work. I really appreciate it. Thanks again. I would recommend him.

Josh K was punctual, professional, and fixed our furnace issue in no time. He made suggestions for ongoing maintenance, but wasn’t pushy about my options and respected my budget. I’m glad to be a patron of JD Plumbing, Heating, and Air Conditioning.

I’ve used JD Plumbing 3 times and have decided to join their service contract. There is always someone reachable by phone, with an after-​hours answering service who could contact the company for emergencies. First, we had a kitchen sink leak. Susan was amazing. This is her second career and she obviously knows what she’s doing. We called her back a month later to put in a new kitchen faucet and she was very careful, doing a beautiful job.
Then our 16-​year old furnace died and Josh arrived. He is conscientious, professional, courteous and knowledgeable, reviewing all of our options — the best for us being the least expensive but still state-​of-​the art. A week after the new furnace system was installed, Josh came back to make sure everything was working properly and to review how to program the settings we want.
Great service, very nice people who are respectful, work hard and offer a very reasonable bottom line.

Quick response to initial phone call. Ruptured hot water heater. Danny came out at 10 p.m. and looked at hot water heater. Returned early the next morning and replaced. Great service and very professional.

I’ve used them 3 times now– plumbing, heating and AC, and every time I’ve been impressed. The technicians are clean and professional. Arrived early for today’s service.
They haven’t yet told me anything was wrong with my systems that I wasn’t at least generally aware of, so I’m pretty sure they’re not just trying to sell me stuff I don’t need. This time, the tech even took pictures of the back of the furnace (in a part of the crawl space I didn’t want to go to) so I could see the coil. I was really happy about that — rather than just saying «The coil is really dirty,» I was able to see for myself.
Will definitely use them again!

Our garbage disposal leaked from a hole the size of a peanut spilling and splashing all kinds of food particles and water under our sink. JD Plumbing sent out Brent, a technician who explained my options and completed the work in under an hour. The service technicians are always respectful of my home, polite and competent in their work. Love this company!

I don’t know why so many people gave them good ratings.
Believing that JD will be timely and professional because of those reviews, I had an appointment with them which they set 2−4pm window. I thought that meant that they will arrive at 2pm for potential work that can last for 2 hours. No. it meant that technician can arrive any time between. Sadly, no technician showed up for the time. I was offered to move the date, but I just can’t move it. My real estate agent was waiting with me for 2 hours and nobody showed up.
very disappointed and do not be fooled by «window». Ask them what it means clearly. Yet, they are not even sure how long it would take for the technician to get here… What a way to waste my Friday…

Addendum: Within five minutes of posting this review the folks at JD Plumbing called me to apologize and to refund my money from their recent visit in full. He also told me he would go through all my issues with his job site employees and work to fix the issues I mentioned. That’s great business. Thanks.
Let’s just go through our checklist:
Did the plumber come next day, find my leak, and fix the problem? YES.
Did they charge me $ 330 for their services when two subsequent plumbing services said they would have charged $ 150 for the same repair? YES.
Did the plumber claim I didn’t have or had a malfunctioning pressure valve for the water supply on my house then quote me another $ 250 repair to fix it when the next plumber to come out found the completely functional pressure valve within 5 minutes? YES.
Did the plumber fear monger me about my hot water heater saying it was about to explode and ruin my house and quote me $ 500 – 600 repairs when the next plumber said my water heater looked great and quoted me a $ 200 addition if I wanted to extend the water heater’s life? YES.
Did the plumber smoke multiple cigarettes on my property and smell like an ash tray? YES.
Good plumbers are hard to find. These are not good plumbers. Functional in a pinch, but spend half the money elsewhere on someone less sleazy than these up-​selling punks.

Pros:
Leaking problem is solved. The job seems great.
Arrive as the time scheduled.
Nice and respectful attitudes.
Clean up well after the job is done.
Great customer services. They contacted me very soon for my complaint about overcharging, and are willing to refund almost half ($ 900) after negotiation. For that I think they are trust-​worthy, and will call them again if we need helps.
Cons:
You still need to do some homework to know the reasonable prices before calling them.
Be aware if they CHARGE doubly for an extra trainee coming.
Price:
About $ 935 (after refund) for replacing one toilet, fixing flange and pipe length (1 plumber and 1 trainee working from 9am-​3pm with breaks and transporting materials).

I called customer service on a Friday afternoon after our washer wasn’t working in our new house. Susan came at 9 am on Monday and sorted out the problem in less than 3 hours. If I had wanted to, I could have had someone there Friday evening.
Susan was excellent! She was very knowledgeable, and gave us several different pricing options. She addressed all my concerns, and was very efficient. I would definitely recommend this company again. I don’t know if the price was fair or not since I don’t have anything to compare it to, but she fixed it in two hours and I can’t complain!

GREAT plumbing company, I especially loved meeting Susan and Chequita they were very knowledgable, respected everything in my home during the inspection and explained everything very well. I would highly recommend this company and these two technicians to family and friends.
Linda,
Chapel Hill, North Carolina

Everyone from JD Plumbing was extremely helpful! Aaron serviced all my plumbing needs in the morning and then scheduled an HVAC inspection for the afternoon with Jason. The employees are extremely helpful in recommending a range of options for home improvement to fit within my price range. I would definitely recommend them.

Derek was polite, knowledgeable and prompt. I felt like the costs were a bit high, but then, I guess you get what you pay for because he did a good job. Was always friendly and respectful. Full recommendation.

This is a revised posting from a lengthy prior negative review because the JD Plumbing owner reached out to me and personally apologized and refunded my payment for the bad experience I had. I appreciated his time and desire to make things right, so wanted to update the review.
I rarely take the time to write these types of reviews, but I had a bad experience where a JD Plumbing technician first charged me $ 455 for a repair that didn’t last for more than a few months, and then tried to pressure me into a $ 4,000 — $ 10,000 fix after their first fix did not work. Then I got a second opinion from Alternative Aire, who charged me only $ 355 and my air conditioner has been working perfectly since, and that was nearly a year ago.
I do appreciate the sincerity and follow through from the owner though who explained that sometimes things happen that are beyond his control, which I can certainly appreciate and understand. From my conversations with him, I do believe he is an honest business-​man and I just hope that future customers don’t have the same experience that I had.
The final thing that I will say is that for AC/​HVAC work, I do recommend getting a quote from Alternative Aire in Durham. I have no affiliation with them whatsoever, but they basically ‘saved’ me from the $ 4,000 quote that JD Plumbing gave me, so I will always be grateful and recommend business their way.