Hilton Garden Inn Durham/ University Medical Center

This is our second stay at this hotel. We are here for medical visits at The Duke Cancer Center. We have utilized the courtesy shuttle service provided by Hilton and it has really made arrival and departure for medical appointments stress free. Shuttle service is prompt and the driver, Essex, is professional, friendly, and extremely considerate of all passengers. This hotel is managed by Abby. She is a hands-​on manager and meticulous about details. As members of Hilton Honors, we receive courtesy bottles of water and a snack upon arrival to store in our room refrigerator. The rooms are immaculate as well as all the grounds. Breakfast is cooked to order with lots of variety. All employees are professional and kind. We highly recommend this Hilton!

Stayed for two days while visiting Duke, and truly had a great experience! My boyfriend and I were so appreciative of how friendly and responsive the staff was throughout our trip. Even though we arrived quite early, Lloyd checked us in happily and found us an available room. When we later went down to the bar for food, the bartender offered my iced tea on the house!
The hotel itself is also beautifully decorated and very clean — probably the most important factor for me when choosing a hotel. Our room was spacious and spotless. We were also given extra toiletries such as q-​tips and makeup wipes, which I was surprised to find.
Free self-​parking & complimentary Wi-​Fi. Less than 5 minute drive to shops and restaurants on Ninth Street. Very quick drive to Duke & Downtown Durham, as well. Will definitely stay here again if I’m ever back in the area!

I don’t know why this hotel is getting such good ratings. Is it close to good shopping and food? Yes. Is it clean? Yes. Is the staff helpful and friendly? Sure.
Let’s not forget that this hotel is directly across the street from a freight train line. I specifically requested a room on the opposite side (hopefully you do too). I am a heavy sleeper, but the constant train whistle and vibration from the trains at 1 AM, 3 AM, and so on kept me awake for most of the night. Not sure of other choices around the area, but if you aren’t partying, passed out in your bed and are on a business trip, maybe stay somewhere else.

Very nice new hotel convenient to Duke Medical Center and the East Campus. When I checked in I was given coupons for free bottled water and a warm welcome. My room was very spacious and actually had an HDTV with actual HD channels, not SD channels on an HD set which was nice. Also it was nice having a Keurig in the room for coffee and tea. The bath products are all Neutrogena and smelled amazing. The one problem I had was that the AC unit wouldn’t kick on. Maintenance came up to fix and we finally got it working. I was given free breakfast and an airplane sized bottle of wine for the trouble which I thought was good customer service. I got coffee and dessert down in the restaurant and the waiter was soooo nice as was the atmosphere of the fireplace and nice TVs. Breakfast the next morning was good too. Only negative I have that wasn’t a huge deal was one side of the hotel faces the train… They stop blowing the whistles at night though so it was just the train going by. Didn’t effect my sleep! When I got home the front desk manager emailed me his apologies for the AC unit which I thought was very classy. I will definitely stay here again!

I really enjoyed this Hilton Garden Inn at the Durham/​Medical Center location — the hotel itself is very convenient to reach, right off of a quiet road but still very close to Ninth Street, a shopping district with several restaurants and shops. I’m a big fan of the Garden Inn series of Hilton hotels, as the quality and service is unmatched for the price, in my opinion.
From the lobby to my room, the entire hotel is very clean and modern. The downstairs has a comfortable lobby area to sit and relax, as well as a dining area and bar. In the lounging area, they have complimentary hot water & herbal tea packets, coffee, and the occasional scones, which are delicious. Breakfast is offered but costs around $ 11 per person.
I had a few customer service-​related issues but the staff handled both cases well. The front desk was unable to find my name upon checking in, so we had to find my reservation through my confirmation number instead. I also never received a receipt to my room on the morning of my check-​out day, but was given one when I actually checked out.
The bed in my room wasn’t wonderful but definitely better than those of other hotels in the same price range. A microwave and mini-​fridge are included, which is great. I especially liked the roomy bathroom and the attached sliding door. Of course, it was spotless and very clean — no issues there. We heard a few trains passing nearby during our stay — throughout the night, notably — so this may be something you want to bring up with hotel staff when making a reservation.

Great service from guest manager Lloyd F! Convenient to Duke Hospital, shopping and dining.

This is the best hotel I’ve been to in a very long time. Everything and everyone were exceptional! Very clean, very courteous, very friendly. Even all of the guests we encountered were happy. My mother was with me and she is the most critical person of hotels I know and she had not one single complaint! Thank you to everyone there for making my mother’s stay stress free!

You will not find better service or more friendly staff than at the Hilton Garden Inn Durham/​University Medical Center. This hotel is truly a home away from home. I have stayed in hotels many times in Durham over the past four years as my daughter played sports for one of the universities in the area, and I kept coming back to this hotel once it opened. I would actually be extremely disappointed if I had to stay anywhere else. The location is excellent with lovely restaurants and shopping within walking distance. The Hilton Garden Inn rooms are always clean with no fragrance of any kind, which is huge for me as I am very scent-​sensitive. The manager, Abby, helped me on numerous occasions to get a room when it seemed impossible due to major events going on in the area. She is amazing! The front desk staff was always so welcoming and helpful (Hi, Derrick and Phyliss!). It was always so lovely to go down to the dining room in the morning and be greeted by Micheala’s smile and kindness. She would get me a nice cold glass of milk to hold me over as my family would often go over to Nosh for breakfast (the breakfasts here are very nice as well!). Another lovely employee in the dining room is Renee who does a fantastic job as well! One day I needed a shuttle ride and had a wonderful conversation with Gary, the driver. Matthew worked at the bar when I was staying there, and I heard he is now at the front desk. Thank you, Matthew, for all your outstanding service. I only wish I knew all the staff’s names so I could do a shout-​out to everyone. From management to the front desk to maintenance to housekeeping to the restaurant, everything at the HGI Durham/​UMC is first-​rate. Now that my daughter has graduated, I’m not coming very often and I miss this wonderful group of people! Thank you again, HGI Durham UMC, for treating my family like your family! Hope to see you all on my next trip to Durham!

I’ve stayed here twice and both times were exceedingly pleasant. Very clean, modern and spacious. Everything works well. Attentive staff. Nice and quiet. Great amenities. Highly recommend.

I think the hotel is fairly new; the rooms and common areas are super clean. The staff was extremely friendly and accommodating, and they offer a shuttle service within the area (love that). The staff really made me feel noticed, and they genuinely seemed interested in me/​my trip going well. Complimentary wi-​fi, standard restaurant downstairs, $ 10 breakfast buffet (if you’re up that early), cozy/​modern lobby/​lounging downstairs, I think an indoor pool, a pantry that I raided in the middle of the night for snacks and soda, and it is super close to the medical center/​university campus, and a rail line. I would recommend this hotel.

Nice new hotel BUT it is located across the street from rail tracks — request a room on the back of the hotel unless you are a super sound sleeper. I listened the freight trains all night last night.

I’m a Hilton person and have stayed at Hiltons all over the world and this hotel meets my expectations. I was very happy that above all that I receive as a gold member they also give a medical discount for people that have scheduled appointments at Duke medical center and shuttle service to the hospital if needed.

Stayed in a clean, new, room, with a great TV that actually has HDTV (seems like most hotels have an HDTV, but play SDTV), and a mini keurig with several K cups.
The WiFi is free and sufficient for communication/​email, but not for streaming netflix.
Additionally, its only a few minutes from the university, medical center, and a bunch of restaurants, bars, and coffee shops.
Additionally, if room service is your bag, it’s pretty cheap, like, regular prices, or, $ 10 for a burger, not $ 25 like some places.
Finally, prompt service from the complimentary shuttle along with hassle free arrangements for cab service to the airport made the stay stress free.
No complaints.

I can’t comment on value since a conference paid for my room. However, my stay was excellent.
The hotel is fairly new, so everything is still spotless. The room and bathroom were impeccable. There was a large HD TV with a great variety of channels. My room was spacious, with a generous desk. The bed was super comfortable.
I enjoyed breakfast. It is buffet style, but with cooked-​to-​order eggs. They had the best grits I’ve ever had. The service was very friendly.
The only downsides were that the mini fridge made noise and that there is line of sight from the bed to the glowing clock on the microwave. These seem like minor complaints. Yes, the free WiFi isn’t fast, but since ATT barely has coverage in Durham, I was happy to have it.
They have Kcups in the individual rooms but also have coffee and tea available on the first floor. I love having an herbal tea at night, so that was a big plus.

This is now where I stay when in Durham. Great location I with lots of cafes and bars within walking distance. This is a new hotel. The facilities are great. Friendly staff. My only gig is that it is a bit pricy.

Okay, this hotel is nice enough, but the free internet is SLOW! So slow that my phone on 3G is dramatically faster. It’s very frustrating.

This hotel is great, it’s less than a year old. I have stayed here 3 times, and plan to in the future whenever I am in the Durham area. The whole facility is very clean and all staff members are extremely friendly and make sure you have the best stay possible. A bonus to this hotel is that they have a restaurant onsite which serves a great breakfast buffet and has great options for dinner. They’re centrally located to many eating options. It is also only a mile away from Duke University and Duke University Hospital.