Firestone Complete Auto Care

If you care about your vehicle do not take your vehicle here. They destroyed my wife’s engine and claimed no liability.

Professional friendly staff. Clean and comfortable waiting area. Prompt service. Will return for additional services if needed.

I went to Firestone on ¹⁰⁄₂₂ to get a radiator pump replaced. I waited for (4) hours only to find the Jaguar dealership did not have the part and it had to be ordered. I left, took my keys and asked to be called when the car was ready. Mid afternoon I called and the Desk guy «claimed» he had called and left a voice message 1.5 hours ago. (THIS WAS A LIE, AS HE NEVER CALLED), I arrived at the location, only to be ignored by Desk guy. After a 45 minute wait, I went to the counter and ONLY THEN does he bother to provide an update. I will NEVER go to Firestone again-​Desk guy was rude, unprofessional and seemed to have a chip on his shoulder. Trust me when I say, after dropping almost $ 500.00 on car repair, he needs adjust his attitude and find another line of work —–
Trina

quoted 550 $ for a repair that cost 57 $ elsewhere

I have been a loyal customer to Firestone for at least 3 years now and It is time to move on! This is specifically to this location
Pros:
1. They can do most work needed here for semi-​reasonable prices compared to dealer
2. The manager is pretty nice and willing to work with you on some things and he is fair if you legitimately have a complaint
3. The work comes with a warranty — just read it carefully
4. They have good service coupons
5. Decent waiting area
Cons:
1. They have new staff in and out of there all the time, hard to build trust
2. They do less than quality work. The brakes and tires I got from them all need to be replaced and still in the warranty period
3. They do these 14 point checks which they said my tires were good but my tires are actually feathering and making a lot of noise. I feel they did that to keep from bringing attention to them but I have had them rotated there as a part of the warranty requirement since I bought them and never did they mention my tires were wearing.
4. No wifi in waiting area
Overall I just feel that the money I pay should guarantee that I get quality work. And I feel like I have to keep going to them to fix the errors because I have a warranty there on the work I have gotten done so far plus I like to keep all my work with one store. But if they do rushed work, don’t accurately check for what my car needed and I always have to ask them to repair their work, it’s pointless to keep doing business there, if thats the case I should be back there doing it myself. Had they told me about my tires the last two times I was there, I maybe could have done something to keep the, from wearing out, they are not even a year old.
Im not ruling them out. For the past 3 years they have been as decent as I could find minus the dealer. If you decide to do business with them, be firm about what you need, if you pay a diagnostic fee, they dang well better diagnose you correctly and guarantee the work. Don’t rush to get it fixed, yea, its time and energy to go from place to place but either get a second opinion or just go to the dealer, you’ll pay for it for sure but you’re more likely to get the right work and legit advice. Don’t be all timid, do research before you go, write things down and ask what you’re getting before they do the work. They definitely have their regulars who are more outspoken like that one mom whose child always gets attention and is clean at daycare because momma is gonna raise hell … Be that mom.
This has just been my experience — once I take care of what I need done, I will be looking for an independent mechanic to take care of everything I need on my car who will be more interpersonal and honest with me. My car is older now so I just need it to run safely.