Durham Glass Inc

I had poor communication dealing with Edith from this company. I booked a date for them to come out to «get everything taken care of», but she could not confirm a time until the actual day they were coming out. It was an inconvenience for me to have to keep my whole day open, but I gave them the benefit of the doubt based on their good Unilocal!reviews.
Two guys showed up reeking of cigarette smoke. I believe one was a trainee, because when the 2^nd guy re-​measured the window, he realized the first measurement was off by 7/​8″, and started chastising him. Granted, I’m not a window installer, but I think that’s kind of a big deal if they would have shown up with a double-​paned window that was almost an inch short. After that, they just started to walk out of my house without saying a word to me. I had to stop them to ask what happens next. They confirmed that my seal was broken, and that they would have to go back to the shop to get a quote in a day or two, and then order it, and it would be about a week to a week and a half for it to come in. So much for «getting everything taken care of» in one day.
I played phone tag with Edith a couple times. She claimed to have left me a message, but I had nothing on my voicemail. Again, not a huge deal in isolation, but all these things add up. When we finally spoke, we set up a day to have the new window installed. She left me a voice mail confirming that day. She just called to tell me that my window came in, and when I re-​confirmed our day, she informed me that they were closed that Friday, and that was the first she had ever heard of our appointment. I have her (very distinct) voice on my voicemail where she confirmed the day TWICE! I had to have my brother take a day off work in order to be there to have the glass installed, and now they won’t do it. I’m closing on my house in less than a month, and I literally have no other day I could be home to have this window installed for the new owners. Needless to say, I am quite disappointed with my experience with Durham Glass. I really wanted to support a small, local business, but this one just couldn’t make it happen.

I have been waiting to do this review until I had the chance to observe my new windshield in all types of weather. Early in the fall of 2014, my front windshield was hit by a rock while driving on the interstate. The crack in it spread really fast, so we decided to completely replace the windshield. I looked at other places, but no other company’s prices could beat Durham Glass’ price. To make things easier, they also came TO MY HOUSE to do their work, and it didn’t cost anything extra.
I’ve now driven this car to Tennessee and back (as well as all around the Triangle), through rain, snow, strong winds, and in both hot and cold temperatures, and I must say that I am extremely pleased with how well this has worked.
The team at Durham Glass is efficient and skillful, and they truly put their customers first.

Excellent customer service. It’s definitely a family establishment and very friendly. The price was more than fair (I was willing to pay more but she wouldn’t accept it). The repair work was just done today, so hopefully it will last well over time, but I feel confident that if anything goes wrong with the repair, they’ll back up their work.
Word to the wise: if your rearview mirror falls off of your car, go to Durham Glass. If you go to a car repair place, they’ll charge more for the same work. And, you can try to buy the kit from Autozone, but you’ll spend $ 5 on a solvent to remove the old glue, and $ 5 on the glue kit, and it’ll probably fall off. With that, you could have saved yourself the hassle and gone to Durham Glass!

Top-​notch! Great, friendly service and high quality replacement. Worked with Edith to get a quote and arrange a time to have the windshield replaced (off-​site). Two gentlemen came to my office to replace the glass in less than thirty minutes. Everyone I talked to was friendly and helpful. The price was reasonable (note payment options are check or travelers check) and it was worth it to have them come to me to replace the glass. Great company!

I came home to a partially broken window last spring. Durham glass came, gave us a reasonable estimate, and repaired the window perfectly — you’d never know anything had gone wrong! They were friendly and efficient. Great job!

Great customer service! They did a great job on a back door that needed glass replacement. Edith, the women who handles calls is very sweet, and kept me informed along the way.