Aldridge-Durham Saw & Mower

Don’t ever bring a mower to be repaired there. It took four months to get the mower back and they didn’t even complete the work’. i should’ve known something when he asked for deposit the mower itself should be The deposit They had no intention of fixing the mower just going to delay the time and keep the deposit when I got fed up of waiting. he said he couldn’t get parts .i got all the parts needed oil filter blades air filteri in five. minutes on the Internet after I picked the mower up. he also said give him more time like 4 months is not long enough I dropped it off April 15 and picked it up today on August 6 don’t trust these guys stay far away from their buissiness. They did supposedly fixed the oil leak it had. It just leaked a drop or two each time I used it. The leak was not a priority. You think they would’ve done the other work the blade filter and had the parts in stock while fixing the oil leak but he said we will cross that bridge when we get to it And this was at least 3 ½ months in. After four months I still can’t use the mower Because the blades are bad and are off balance.4 months wasted.31 dollars in parts 170.20 in labor 203.63 total bill. What a rip off.

I purchased a mower from Aldridge about 8 years ago. It has been a great mower. I just took it in for the first time to address some service issues. They got it in and out quicker than I thought it would be for the beginning of grass mowing season. If you want a professional quality mower & or service this is the place to go. Thanks to Bob and the staff.

Aldridge’s Diagnosis: terribly wrong!!!
I took my Grandfather’s generator to Aldridge Saw and Mower because the motor appeared to be seized and I wanted a definitive diagnosis as this exceeded my own mechanical/​technical ability. The folks at Aldridge told me that the motor was destroyed, the inner workings «welded together.» The folks at Aldridge said that this $ 2000 generator was essentially not worth the cost of a repair (they quoted me $ 900 for a new motor).
Luckily my Grandfather is still very tenacious and demanded a second opinion from a local mechanic near his home in Lenoir County. The local mechanic diagnosed the problem as a «compression lock» in under 15 minutes and had the generator running in 30 minutes time!
This said, I almost tossed out a generator based on Aldridge’s advice. They even charged me a $ 25 diagnostic fee for their inaccurate advice. This bill reflects ¹⁄₃ hours spent «diagnosing» the problem. They were dead wrong!
This business seems to do a large retail business, which I am sure they are good at. I absolutely do not recommend them for repair services!