Man these guys are slow. I called ahead before I came in for my rotation and they still took 45 minutes with no one ahead of me. The employees seem incompetent.
Prasanna B.
Classificação do local: 3 Atlanta, GA
Dint find this different than any other auto care shop. Make sure you check for the coupons, no one at the shop will tell you about them. I did not find the staff very friendly and they took very little time to explain what happened to my car and they do not check for anything else other than what you explain to them.
Thom S.
Classificação do local: 1 Atlanta, GA
I took my car here after verifying the the shop would be able to repair the car. The symptoms were a rough idle. I was advised the cause of these problems was a bad ignition coil and ignition module. I was told the cost for these repairs was $ 500. The cost of these parts is $ 150, however they charge $ 400. The removal of these parts entails 6 torx screws and 3 nuts and a plug. I advise that I will not be able to afford these repairs and would return to have them done in a week. This is where it gets ugly. After asking me to have them repair the car twice, I’m told(after paying $ 95 for the diagnosis) that the car will no longer start. Their tests have rendered the ignition coil /module useless. I would need to buy the parts from them. I advise I cannot afford their parts and will buy them elsewhere. I ask them to move the car outside the garage and I could fix the car myself. I return a few hours later after taking the bus to get the new parts. I’m now advised those parts are not the resolution however an entire vehicle computer security system is compromised and the parts would not fix the car. One hour later they found the fuse they popped when testing the car. They replaced the fuse and the car was able to be driven home. I replaced the ignition coil and the ignition module. I also found they had left the alternator unplugged. A jump start and $ 150 later my car is working great, no thanks to Total Car Care. The reason I came here was a few months back I had them replace all my tires. I was very satisfied with their work and honesty. I returned because I trusted them and was confident in their skills. At this time I won’t return for a free tire rotation. Avoid this store at all costs. They over charge for their parts, they did not know where to find a fuse they broke, and they left my car in a vulnerable shape by leaving vital connections not connected.
