Sprint Store

Upgrading an iPhone was a fairly smooth process. Walked out about 35 minutes later with my new phone activated and contacts/​info transferred from old phone. Getting additional items synced was a bit of a challenge when back at home– the staff was helpful so be sure to get your questions answered to avoid said challenges.

Terrible service. We were here over an hour just to switch a number to another sprint phone!

This store is filled with people who dont know a thing about phones. I went in to get a warranty served on my iphone (it would not turn on). After about thirty minutes they came out (they dont know that i fixed phone for the past 5 years) and had an invalid excuse of water damage. Now i know for a fact that this phone is not water damaged. But here is the kicker, I asked them did they open the phone up and look at the two indicators that is in the inside of the phone that would prove if there was water damage in the phone. The guy tried to sit there and tell me he has been a tech and that their are no indicators. They said that they are not allowed to open the phone, THEN HOW DO YOU KNOW IF THEIR IS WATER DAMAGE? this store totally sold their bullshit to a seasoned tech. If your asking why didnt I just fix the phone? (sometimes there are motherboard issues in which the phone will never come on again. These people sell bs stories to people. Im a business man myself and I know that you should not see a difference in customer service from the time you come in and buy your phone and when you come back with a problem. This is a store that runs away from problems but are all smiles when your buying 4 family phones and accessories. Im done with sprint. Fat dark skinned guy and light skinned guy with brown hair «the tech» who doesnt open phones.

2^nd time here in a month to add a line. Process takes te. But service is wonferful. Miguel is the best, and goes above and beyond to make sure you are satisfied.

I received outstanding customer service from David at this location. He came in on his day off (Christmas Eve!) and ensured that the exact models and colors that I wanted for all our holiday gifts would be available. Highly recommended!

First off, I want to preface this review by stating that I typically am very patient and very understanding. However, my most recent experience at this Sprint location warranted a review in hopes of some sort of rectification. I started Sprint service just over a month ago.
12:20 PM — My girlfriend and I went into the Sprint store to swap out my mom’s Gold iPhone 6+ 16GB (purchased 3 days prior) for a Gold iPhone 6 64GB because the 6+ was far too big for her. We explain this to the nice young lady checking us in, and she asks us to wait.
Mistake #1 — It would have made sense here for her to go to the back to make sure that the phone we desired was in stock.
12:40 PM — An associate comes up to us and begins to assist us. She informs us that the phone we were wanted was not in stock. They did however, have one remaining silver iPhone 6 16GB in stock. I told her I would need to call my mom to see if she would be ok with that one. During that 2-​minute phone call, our associate leaves and assists another customer.
Mistake #2 — If you are assisting a customer, please continue to work with that customer, especially if they just need to make a quick phone call to remedy something that should have been taken care of sooner.
12:45 PM — My mother says that she is ok with the Silver iPhone 6 16GB. At this point, our original associate has begun assisting someone else and looks busy. Not wanting to interrupt her, I go back to the check in counter and let her know about our situation. I am placed BACK into the queue and told to wait once more. I also request that the remaining iPhone 6 be pulled aside so that I wouldn’t be wasting my time. She agrees and pulls it aside for me
Mistake #3 — If a customer had already waited in queue, and then had an associate leave him; do not make him wait again in the queue. It would only make sense, and be fair, that he be available for the next available associate
01:30 PM — We finally get called up by another new associate and are finally ready to be helped. The check– in lady had already briefed the new associate of the situation and goes to the back to grab the phone that had been pulled aside. During this time, I see him mouth to the manager, «Where did you put it?» A few moments later, he walks up to a different associate at a station near us and whisper to him. At that time, I look down, and in his hand I see a new silver iPhone 6 box with the words «No Sale» written on it. The associate laughs and turns to the customers he was working with and says «Well, it’s yours now!». At this point, I already know what happened and am getting very frustrated. Our associate pulls the manager to the side and they have a short discussion. Finally, after a few minutes, the manager comes up to us and says, «I’m sorry, we thought you wanted the iPhone 6+» That definitely was not the case because I never said anything to the new associate or the manager about my situation, and it was clear what exactly just happened. That is what angered me the most. He actually had the audacity to lie directly to us. A sincere apology, perhaps some assistance in finding the device I needed at a nearby store would have been a much better outcome. Thanks for thoroughly wasting nearly 2 hours of my time.
Mistake #4 — Any associate selling something set aside is going to cause a huge customer service issue. Blatant disregard for customer satisfaction
Mistake #5 — Lying to a customer rather than being sincere, honest, and trying to come up with a solution
Upon hearing that, I just told him that we saw exactly what happened at the nearby station and left. I was not in a mood to cause a scene, but my experience was something almost unimaginable. Bottom line. Do not consider going to this store. Within the past month, I’ve had multiple customer service issues with multiple stores as well as the customer service phone line. I’m very tempted to pay off all of my phones with sprint, sell the less than 1-​month-​old phones, and switch carriers to call it a day. Sprint, you have to do better than just being a cheaper service. Back it up with some infrastructure development and customer satisfaction.

I’ve been a former Sprint customer for over 11 years & have really enjoyed their cell service in 2 different states. With that being said, I was hesitant to leave them to go to AT&T Wireless but at the time I was working for their Advertising department and it was the only way to get my cell phone bill reimbursed for business.
My very first iPhone was purchased through AT&T but I’m confident that my very last iPhone purchase will be forever with Sprint. Sprint has always had amazing customer service over the phone. I wanted to make a switch for quite some time but didn’t want to pay the out of contract fees with my current carrier. I really needed unlimited data because I was constantly being charged overages for exceeding the 2G data plan that was included in my monthly agreement.
The new iPhone 6 came out & Sprint was having a special promo offer so I was all over it! I called Sprint customer service and spent 1.5 hours asking all the necessary questions so that I cover all my bases when making the switch from AT&T to Sprint.
Since I was a Costco member I visited my local store only to find out that I wasn’t able to get my ideal phone color & memory in stock so called up the closest Sprint store.
Flo at this location was extremely helpful! He helped me with the switch & purchase of a new iPhone 6 efficiently and with ease.
He was knowledgeable about the product and service and was über patient with me as I answer any additional questions and concerns. If it wasn’t for Flo, my transition from AT&T to Sprint would not have been a pleasant or easy one.
I highly recommend Flo to anyone that is looking to upgrade or enter into a new agreement with Sprint. He is awesome!
He’s so great that I even took a picture of his business card & shared it with my dear friend Kat who might consider switching over as well!

This review is based on the help I received from the technical consultant Aleetia. She was wonderful. She quickly solved my issue as soon as she pulled my phone apart. She took the time to show us how the phone was built and where the problem was. I’m not so sure about the other workers in the store but they were all helping customers the whole time I was there. I would also like to mention this happened right before closing time on a Friday night.

Monkeys could run this store better. Even their customer service folks can’t deal with the horrible service you get here. Stay away!!!