Mr Tire Auto Service Centers

I have been taking my vehicle to Mr. Tire in Dunkirk, Md for over 10 yrs. They are very reasonable. They try in every way to find discounts. Sometimes my money is tight. The manager always find a way to help me. The mechanics are «A» guys. They don’t try to rip you off. Or, convince you of repairs you don’t need. My 2002 Highlander is still running like a clock. Thank you. Tina Dorsey.

I was hesitant to try it after reading older reviews but they appear to have solved the problems. I had a tire replaced and an oil change. They were prompt, courteous and efficient. Will go there again.

What a difference that a few months and a new Manager make, apparently. I watch Seth deal with other customers, today, when I was in there waiting on extensive work done on my car: As a career-​Customer Service Manager, I can say that Mr. Tire superiors corrected their weakness in the previous Dunkirk location.
Great Job, Seth! And, to the several Service Techs that I witnessed, today!

Came here to swap out my winter tires with my regular set and it was one of the smoothest no-​hassle transactions I’ve had in a long time with an automotive business.
I was a little cautious and prepared for the worst having seen the reviews and perhaps it’s warranted for more extensive work, but they had me in and out in about 20 minutes. This was after they asked whether I would be waiting or coming back later, seeing that I was staying around 20 minutes seemed reasonable.
Being in a shopping center means there’s plenty of stores to kill time in, but they also have a waiting area with a sofa and TV to wait in as well.

UPDATE: A few days after my post, I contacted the Dunkirk Mr. Tire and was argue with and told that I received what I paid for, a quality alignment, even after I drove for a month with an alignment that was so far off it was not safe. Note, this is not the first time employees at this shop argued with me. Eventually I was given two options, a refund or a discount on tires. I obviously took the refund, and will never return to the Dunkirk Mr. Tire. Rather I will give my business to other local shops, or the Salisbury Mr. Tire, where they are friendly and provide quality work.

I had an appointment for about a week to get 4 new tires. After taking the morning off from work, I arrived to find out that they only had 1 of the 4 tires. Apparently they do not know how to operate a phone, so I wasted my morning off (they couldn’t get the tires in until the afternoon when I had to be back at work).
Worse yet was the indifferent attitude from the employee. It must be nice to be so successful that you don’t need to worry about taking care of customers. That will be my last time using this location.

I was so impressed with the customer service here. After having a few oil changes, I did notice on my receipts that they were using SW20 when my engine clearly states SW30. When i asked Phil at the counter about it he stated in the computer it said 30 and after our conversation and having left the shop again the receipt has that SW20 was used AGAIN!!! I also had them perform a diagnosis of check engine soon light. I cannot believe that this place would over charge so much for parts that i clearly found online at 3times less then there asking price. Need less to say i did not return to them for the services recommended. I did get my work done at a place where the price difference was about $ 550. Unbelievable!!! I do understand that ever business has to make a profit, but come on!!! Do your research before allowing not just this place but any repair shop to began there work.

The horrible reviews are real, ya’ll. I know the online prices look good (but once all of the add-​ons and product switches due to the fact that that the tires you requested weren’t available, it goes up.) My $ 399 price that got me interested and in the door went up to $ 515. I needed new tires, so I agreed. I dropped my car off at 1:30pm and told them I would pick it up after work. I returned at 7:40pm this evening and not only was my car not ready, they hadn’t even started. They said my car had wheel locks that they couldn’t bypass. Disappointing since the two other times I have needed replacement tires, the shop (not Mr. Tire) had zero trouble getting the new tire on. This problem would have been great to know earlier in the day so I could have picked up my car and took it to a shop that would actually do the work requested. A customer should not arrive to the shop more than 6 hours after drop off expecting to drive off and find the service is still incomplete.
Avoid this shop.

UPDATE: Following my Unilocal post, Mr. Tire Cus. Service challenged me to contact them directly. I called; restated my issues; and after about 10 days, the store manager called me to schedule a resolve.
There was no apologetic tone, but nonetheless, we moved forward and he made arrangements for me to have my repair work done at a different Mr. Tire location. He even sent the parts to the new location so that they’ll be available when I arrive.
Those guys at the Gambrills, MD location were awesome! I was in & out in under an hour and my car feels great!
I paid the amount I was anticipating from my first visit, so I am happy with the end result.

Went in for an oil change. They tried to charge me in $ 50 in labor to pop in a headlight (and wrote it up as brake service which I didn’t request and said the labor was equivalent… even said they were trying to up their brake service sales). Then they tried to charge me over $ 400 for brake pads and rotors, even «showed» me how terrible they both were. Another shop told me my rotors were perfectly fine and I still had of lots of life left on my brake pads and could get another 60,000 miles out of them safely and easily. After filling out a customer service survey that was emailed to me, I was met with a bunch of excuses and finally told, «Sorry for calling.»

Worst service ever, took three visits to put on a new stud, they kept cross threading the studs

This used to be a trustworthy and reasonably priced auto repair shop with decent service. That is no longer the case. Their prices spiked for no good reason in the last year and I’m not sure they actually replaced the parts I paid for given I was back in a year with the same problem. I realized my invoice showed someone else’s VIN number and and license plate. They had no remorse and no good explanation. I’m worried I paid for repairs on someone else’s car!!! BEWARE!!! Run far, far away!

Found a nail in tire on a Sunday morning (12/​21/​2014).
Called around and this was only place open.
In spite of past reviews, I needed to get tire fixed, so gave them a try.
Drove in at about 1:25 PM and was back on road by 2:45 PM.
They were pretty busy, but fit me in and did a great job.
Cost was reasonable/​typical, as far as I can tell: ~$ 30.
I’d give them another chance, and appreciate that they were open on a Sunday (before Christmas, too).

Slow service. Customer service is spotty. Scheduled an appointment and when I showed up, no record of it.

Two hours for an oil change on a Monday afternoon. Really? Well it’s shame on me for coming to this location despite the Unilocal reviews I saw, but I figured, how much could you f*%! up an oil change? Not only did I wait way too long, but they rotated my tires on my front wheel drive car so that my worn down tires were on the front and my fresh new tires were in the back. Really?! I obviously did not need them rotated and «free tire rotation» is supposed to be an added bonus for those who need it. Which I didn’t. I’m not even gunna start on their customer service. Just defensive and unapologetic. Two thumbs down!

I left Clinton’s Mr. Tire to come to this one and Im happy I did. The service was excellent I didnt have an appointment when I went in, but I was in and out for my service in less than 2 hours

They earned 2 stars because the work they’ve done has been fine. They lost the other 3 because they’re incredibly slow (examples: 3 hours to fix a leak they estimated needing 20 minutes, taking an entire day to replace 4 tires when I had an appointment first thing in the morning) and always find pricey work they need to do on my car. I also question their attention to detail — no matter how many times I tell them they have my address wrong, they never get around to fixing it. At this point I don’t care if they have better prices than their competitors; I’m not giving them my business any more.

I’ll be nice & give them 2 stars. I bought my tires online from Tire Rack & had them sent directly to their shop. I was able to get an appointment right away, and the price was right. I had brought the car in later during the day, and after about 3 hrs I was wondering what was taking so long. I gave them a call to find out the status & was told my car had been finished for a while, but no one thought to call me.
I then show up, and they have no idea where my tire registration card & warranty are that is always sent with Tire Rack’s tires. They never found it, but insisted there wasn’t one sent, and almost acted like I was the moron.
Overall, not impressed with their customer service. Oh, I was able to pick up my car right before closing and when I walked in the store it totally smelled like one of them had been smoking in there. Yeah, very professional. Next time I need my tires rotated, I’ll probably drive an extra 20 min just to avoid that shop.

I drive a 2002 Ford Focus. Never had any major problems with it. A few days ago my check engine light came on. I took it to Mr. Tire and they checked it out, said there was a problem with a valve and replaced it. When they showed me the form to sign I noticed what they had written for the miles was about 20,000 off. I questioned this and they guy at the desk looked at it, confused and said he must have just written down a number. I was a little annoyed but wrote it off since they fixed the problem, or so I thought. 2 days later, after which I had driven my car less than 50 miles post-​check up, the check engine light came on again. I don’t know much about cars but something tells me this is something they should have noticed. I’m not sure how this level of incompetence is even possible…

Awful. Refuse to honor online appointment. Called to confirm this afternoon’s appointment and was told to bring vehicle in. When I arrived, there was no record of my appointment and I was told that my vehicle could not be seen until the following day. AVOID AT ALL COSTS! Reporting these dumb-​shits to their corporate office!