Dunn Tire – Dunkirk

When coming in for and oil change/​tire rotation staff is friendly and competent with completing task in a timely manner. Waiting room is comfortable offering free wifi and complimentary bottled water. Professionals!

I would give ZERO stars if possible. I bought new tires… they bubbled before I was even due for my first rotation… only 6000 miles on them. TWO, YES TWO of them bubbled and had to be replaced. Because they conveniently changed their warranty I had to drop about $ 200 on the tires. The warranty pamphlet I was given said (6,000 miles or 1 year whichever it to the customers advantage). They said they only pro-​rate tires based on the tread now and charged me the tires+mounting when I just had them mounted to find out they bubbled. Anyhow I come back the next morning with the original warranty and the women states if I can prove they had less than 6000 miles they will warranty them and replace for free. I than go to the place I get them mounted and sure enough they have 5600 miles on them. I bring her back the paperwork and she than states she now needs the other packet with the warranty. So I run home and grab that and show her and than she states that they haven’t worked with that company in a year (approximately when I bought the tires). So I than ask her if they are going to honor their warranty to which she gets smart and states «Sir we already honored the warranty by pro-​rating them». I than state that isn’t what the original warranty says. She starts getting ruder and I am frustrated that I ran around for 3 hours getting her all the paperwork she said she needed and she still refused to warranty them. At this point other customers start walking in and she immediately changed her tune and stops being rude. She gives me the District Managers number which I call. The DM calls back and says he will refund me 50 dollars however the way I acted in the store was inappropriate. Who knew that asking the store if they were going to honor their warranty in front of other customers was inappropriate. Stay Away from Dunn Tire! You have been warned!!!

Since I cannot give zero stars it gets one. On a recent trip in the Dunkirk area my got a flat tire on our 2009 Nissan Maxium. After calling several places we were able to find the tires we needed at Dunn and we were only 8 miles away. We were thrilled! Till we were told he wouldn’t do the $ 1200 job since they closed in 20 minutes and it would take an hour. I’m not sure what kind of business they are running but in my world (also customer service) that person would and should be fired! Avoid this business since they don’t care about the customers, giving them peace of mind or care about their business. Beware!

I recently bought new all-​weather tires for my 2009 Subaru Forester here. I came in twice to compare tires, and I received conflicting advice on tires at the two visits. Sadly, I think the first person who helped me was trying to sell me a tire they had on promotion and wasn’t listening to what I was asking for. This is the reason they receive four and not five stars. The second time I came in, the two sales associates who helped me really listened to what I wanted and actually recommended a cheaper tire.
I ordered a set of tires that were supposed to be in by the end of the week, but there was a problem ordering them and they were slightly delayed. The made up for this with a reasonable discount and were very apologetic about it.
A few days ago, my husband went in because he had a tire that went flat. I told him to be prepared to pay for a repair since his tires were purchased at a different shop in California. The girl who helped us purchase my tires remembered him and helped him out free of charge. She even remembered that I am pregnant and asked how I was!
Although every business has their challenges, I think that this is an overall honest shop with employees that are knowledgeable and caring.