Courtyard Chicago Elgin/West Dundee

We had our wedding this past weekend and stayed at the Courtyard Marriott in Elgin. Katrice did a tremendous job helping us book our wedding block. She sent me updates so that I could check to make sure our guests were getting the wedding rate that we agreed on. She was so helpful through the entire process and especially on the day of. She made sure that we made the shuttle and that all of our guests were taken care of. Jamie and Beverly both helped so much the entire weekend. We had a lot going on, and they made sure that the wedding party and myself were comfortable and having fun. Jamie stayed until 2am to keep the drinks/​food flowing for our wedding after party.
After the wedding, I realized that I left a number of things at the hotel– including my WEDDING DRESS. Beverly watched over it until I was able to pick it up. Thank you all for making the weekend flow so smoothly! Please give them all a raise =)

So, I stayed here for about 3 months for work and was pretty impressed. Not so much with the accommodations but most of the staff should really be noticed here. I am serious! Iam Platinum Elite with Marriott and have stayed at thousands of their properties around the world. These staff members should be educating other Marriott staff around the country on customer service, with the exception of the lady who works the breakfast bar in the morning she was rather rude.
It started off rough the first week but after that I was 110% satisfied. I had other options such as H.I. next door, H.I. in Crystal Lake, Spring Hill right behind the Courtyard, HIE in Lake in the HIlls area, etc… I would not have changed a thing. I was always greeted by name, and Platinum status, always upgraded, and really felt like home while staying there.
Even though the rooms could use a little updating (and could use mini fridges in each one — instead of having to call and ask for 1) I would HIGHLY recommend staying here while in the West Dundee/​Elgin area.
I would like to thank everyone at this property for a enjoyable 3 months!

I am recommending LOUDLY to stay away from this hotel at all costs! I never write reviews and especially not bad ones, however…
As I arrived at midnight before starting my work week everything was fine. I was tired and went right to sleep in what seemed to be a clean room. The next morning I woke up and went to use the restroom for the first time since entering my hotel. I lifted the lid to find TWO used CONDOMS floating in my toilet!!!
I flushed them and later told the manager about the situation and although they did apologize they have not given me any kind of compensation for the nasty condoms I found.
On another note I also use the shuttle service to get to my place of work. I have continually been late to work due to them not being ready to take me on time. I have also taken photos of the condition of the shuttle. it is rusted out and the panel on which you step to enter and exit the shuttle is broken and rusted meaning that any person who puts pressure on the step will either fall or break the step completely.
I am never staying here again and I have recommended to the company to inform all talent and employees to stay elsewhere from now on. Thankfully they did follow through and this hotel will be loosing a lot of its business!!! Bye Bye NASTY!

I stayed here two nights while I was on a business trip in Elgin. The room was clean and their fitness center was decent. I love that they had a Starbucks in the lobby. I ordered French toast for breakfast on the first morning and it was so delicious I ordered it again the second morning. Overall I enjoyed my stay and it was nice and quiet despite the fact the hotel was completely booked. The only negative was that there is a gas station in front of the building and the beeping of trucks woke me up really early in the morning.

We recently held an event in Elgin, with a lot of out-​of-​town guests flying in, so we got a block of rooms at the Courtyard Marriott. They were *great* to work with! They were incredibly accommodating — providing handicapped-​accessible rooms, blocking guests near each other, storing event items for us, providing a shuttle to the event and more. I can’t say enough good things about the team here, led by Lindsay R.
The rooms and suites themselves were great: lots of light, very clean, plenty of space and comfortable beds. The rates for the block were reasonable, and they included breakfast and access to the hotel pool and fitness room — which the guests took advantage of. We all had a great long weekend at this hotel and would definitely recommend it!

Clean rooms, friendly staff and very comfortable beds.

This is a beautiful hotel which is why I recommended it to our out of town wedding guests. The on-​site staff is so very helpful. They have a big parking lot and they are close to the tollway on and off ramps so travel is easy enough and finding the location isn’t difficult. Their rooms are nice, big, clean…
Minus the one star not because of anything with this particular location, but when I had to work with one of their corporate employees this started getting bad. She was the only one who I could talk to about booking their really beautiful meeting room so I could organize a breakfast the day after the wedding.
I could not get her to return a call for ANYTHING. I called daily and left phone messages (because she never answered). I went in to the West Dundee branch and asked the woman who was helping me there to call from her phone so that it would appear as an internal call thinking maybe she’d actually answer that, but that didn’t work either. My mother called and e-​mailed and neither of us could get anywhere. Finally, my mother and I drafted a letter to the customer service department which was in turn passed on to the people who were the boss of the woman who was nowhere to be found. By the time we did get a return call, we had maybe 2 days to plan the breakfast, so that didn’t happen.
I’m sure the bosses at Marriott would’ve liked the extra income and a more positive review of their business, but this Tina that we were working with blew it for them. Someone who can’t return just one of 5 – 10 phone calls, internal calls, and e-​mails certainly deserves to be let go in tough economic times such as these.