Multi-Specialty HealthCare

I’ve been going to the one located at 901 Eastern Blvd. and I will never, ever come to this place again. I did my therapy here as well as seeing the doctor and with one exception, that being the very first woman you meet when you’re a new patient, the overall staff has been unpleasant. The ladies in the therapy section aren’t too bad but the woman who was at desk for therapy check in, and is now in the doctor section of the check in, was so unprofessional. She had this way about her that was not welcoming and she always seemed unhappy. Who wants to be greeted with that? The doctor I saw was uncaring and he would never answer a question. One time I asked him a very simple question about my pain and his response was «Well, I’m not a miracle worker». After the regular therapy wasn’t working, I was sent across the street to Dr. Cohen and he is wonderful. Unfortunately, my follow ups are with the doctor at 901 Eastern Blvd. I’m very glad to be returning to work so I will not have to sit in that office again. It’s very sad that basic customer service seems to be a thing of the past.

This place is a joke they do not care about the patients just the check. Hmmm ghetto unprofessional and uneducated. I feel like they should go back to school and learn how to run a real rehabilitation center.

Hands down the most unorganized and unprofessional health care service I have ever experienced. I have had multiple appointments at both the Dundalk and Belvedere offices and have been extremely disappointed every single time. I first went to Multi Specialty eight weeks ago, following a slip and fall that resulted in a fractured tailbone and severe lower back pain. I was compelled to write this review specifically as a result of my experiences with Dr. Howard Stern.
I saw Dr. Stern on two separate occasions, and met once with his physician’s assistant when he was busy performing surgery. I have never in my life encountered a more unprofessional doctor. He could not even be bothered to read my chart, and knew absolutely nothing about my case or my injuries, despite seeing him multiple times. I expressed concerns over my extremely high pains levels, and wanted to discuss my medication, but it was a huge battle every single visit to just get refills of a very low dose drug. It was frustrating that the doctor would never write enough to last me until my next appointment, so I consistently ran out of the medication I needed. I hardly think I am someone who exhibits drug seeking behavior, and I felt insulted that Dr. Stern treated me as though I was only there to get pills. At one point I told him that I felt as though he was not listening to me, and was met with the response «Well I’d better be listening to you because I’m writing your prescription.» He was very condescending, and I’m sure it was visible how upset I was over the entire situation.
I went to my latest appointment following a MRI (that Multi Specialty ordered!) to have the results read, but Dr. Stern knew nothing of it and did not have the films to review. He instead walked out of the room without a word and returned several minutes later, telling me I could schedule my next appointment in the front. I asked about my MRI results, he huffed as if he was bothered by that request, and simply handed me a piece of paper and said «Here, you can read it.» I am not a doctor, and do not know medical terminology, so I had to seek out a family member who is a PT to help me interpret the results on my own. It is obvious that Multi Specialty treats their patients as nothing more than liability cases looking to see how much money and/​or medication they can receive. While I am sure there are some patients who are only there to see what they can get, I went to each appointment looking to work with in coordination with my doctor in order to heal and recover from my injuries.
After the last appointment, I made it clear that I would not be returning and have since found a few doctor who is attentive, personable, and thorough. I am beyond disgusted with the lack of care I received at Multi Specialty, and would NEVER recommend their services to anyone.