Payne Jewelry

I dropped a pearl bracelet off for repair several weeks ago. The clasp was broken and was told that they were going to look for a piece for the clasp so I would not have to buy an entirely new one, and that they would call me within the week. A week went by, then two, and I hadn’t heard anything so I stopped in to check on it. I was asked «when the latest I could have it by?» (translation: this isn’t very important and we’re going to put it on the back burner) and that they would call me about the clasp. As of today, one week later, still no phone call. The bracelet is very sentimental to me. I wore this bracelet on my wedding day, and plan to wear it again for my nursing school graduation. Payne Jewelry treated it like an old forgotten book on the shelf. It was only today when I went to pick it up that I was talked to about the status of my bracelet. Needless to say I could have had it fixed by now if they had updated me about not being able to find the part, and now I’m left scrambling to find someone to fix it in time since it sat for three weeks. I worked for ten years in customer service, it’s amazing what a simple phone call can do to keep a customer happy.