Lock 9 Pizza

I’m finally done playing games with this place. Where to begin?
When they first opened we ordered from them and waited 1 hour & 45 mins for our carryout order. And they forgot an item in our order. We called and they said «yeah it’s here on the oven if you still want it.» Like… we paid for it yes, we want it?
Thought perhaps since they’d just opened that was a fluke. Waited a couple of months for them to get in the groove and tried it again. Waited about 1 hour 10 minutes that attempt.
Waited a couple more months and thought hey, this place is close to home, convenient, and a locally owned business not a chain so let’s try it again. This time we got UNDERCOOKED CHICKEN WINGS. Not even warm. Pink inside. Ridiculous. I messaged them on Facebook and the woman who responded thanked me for not blasting it in a public post and gave me a credit for wings. Fair enough. I guess.
At this point you’re thinking surely I didn’t order from them again right? Wrong. The convenience monster struck again and we ordered a couple more times with what I’ll call minor incidents. (Forgotten ranch, wrong toppings, etc) The food is honestly pretty decent, so I really really wanted to like this place and keep giving them a chance! But what started to grind my gears the most is that almost every time I or anyone I know has tried to order no one answers the phone. You either have to call 15 times to get someone to pick the phone up or go physically into the shop to order. On 2 occasions when we couldn’t get through by phone and went in to order we walked in to see a woman (the owner?) sitting at the counter chit chatting on the phone on what was very clearly a personal phone conversation, not speaking to customers… That’s a good way to get business! Not.
Twice my husband fell on their front porch area because whatever kind of stone they chose gets extremely slippery when it rains apparently. So the 2^nd time he sent them a private message on Facebook letting them know he fell, just simply so they would know because someone could get pretty hurt. He really got banged up the 2^nd time. They read the message but never replied… Until he sent another message and called them out and said «I see you read my message.» Then someone finally responded and said «yeah we know it’s the kind of stone we chose, we’ve been looking into getting something different.» Not even so much as a «sorry». At that point my husband actually said to me «that’s it, I’m done ordering there.»
Then tonight I convinced him to order from them. Their hours say until 10 pm tonight. It was 9:10 when I attempted to order. I called, no one answered, let it go to an answering machine. I hung up, called again and someone answers this time «Lock 9 pizza we’re closed.» In the most shitty, please go fly-​a-​f-​ing kite voice possible. Then hung up on me! So that’s it.
Whomever the owner is I hope you see this and get a handle on your business. Because right now you are driving customers away.
Sincerely,
Done. Now and forever.

An hour wait for a mediocre pizza. Hopefully they get it together since they have only been open for a week.