The Falls at Gwinnett Place

I moved in Saturday March 14, 2015. I, like other other potential renters, was attracted to the lower rental prices for the space. I contacted management immediately Saturday notifying them that my air conditioning or heat in my all electric apartment would not work. A maintenance worker came on Monday and left a receipt stating a fan had been ordered. I talked to Pablo (head of maintenance) 3÷19÷15 and he stated my part came in and he would install it. Needless to say, it was 40 degrees last night and I still don’t have heat. He did not make it a priority. I am unhappy so far because of the negligent behavior of management with not answering calls. I am paying for a full upgraded apartment without the necessities and its not fair or ethical.

I recently moved into a one bedroom, one bathroom apartment here at the Falls, so I’ll tell you the good, the bad, and the ugly of this place.
EDIT: I just went to order Jimmy John’s online and got a call back from the store saying that they don’t deliver here at night because one of their delivery drivers got mugged here. Apparently there is a good bit of crime despite the courtesy officer that’s supposed to be on duty.
The good:
The staff here at the Falls are very kind. My fiancé and I met with Sophia upon our first arrival and she stuck with us during the entire move-​in process. Sophia is very dedicated to her job and explains everything in explicit detail to the point where you cannot possibly think of anymore questions after talking with her.
There is also a beautiful lake in the middle of the complex, two different pool areas, a playground, BBQ areas, and a coin-​operated laundry facility. The outside of the apartments look like they’ve been freshly painted and there are currently some renovations taking place at the office (can’t wait to see the finished product!).
Pricing on the apartments seem relatively moderate. My fiancé and I are paying $ 676 a month for a lightly renovated apartment that has a fireplace, a sunroom (not secure… basically just a porch), and new carpeting.
The bad:
Many people who live in these apartments have dogs, kids, or both. This makes it a bit noisy during the day which can be disruptive if you work nights. Living by the playground doesn’t help either… During the evening, people like to hang around outside. They’re usually gone by 10pm, but sometimes the sounds of them talking outside can be disruptive.
If you want new appliances, carpet, cabinets, etc., you do have to pay extra. You can also pay about $ 35 extra to have a washer and dryer in your apartment (I did not go with this option, so I cannot testify as to the quality of said appliances). I got the apartment with light renovations (which really means no renovations) and the appliances are kind of banged up and old looking, but work fine.
There are a lot of spots on the walls and doors of the apartment that have been painted over to hide imperfections but which are still noticeable. The bathroom seems to have been wall-​papered in the past and, instead of taking the wallpaper down, it has been painted over and is now peeling. The mirrors are not in the best condition and the doors to the laundry area/​coat closet definitely need to be replaced. The shower head is coming out of the wall and all of the faucets are leaky unless you really turn the knobs hard. When we moved in to the apartment, I realized that whoever had cleaned it before did not do a very good job because I found hairs, debris, and dust in many places. I’d suggest giving the place a good cleaning before moving in.
My fiancé and I have also had a hard time finding the dumpsters. I think other people experience this problem as well because there seems to be a lot of trash around the property. There should be a more well-​defined trash area at the apartments to take care of this problem.
The ugly:
There are roaches. Not a lot, but enough to where it is noticeable. We noticed this before moving in and asked for pest control to come, but they still have not visited us to my knowledge. This is very inconvenient as we are trying to get new furniture into the house and we do not want it infested with roaches.
The light switches are the most annoying thing ever. I’m not sure if this is true in every apartment, but our light switches slide up and down instead of switching up and down like normal. This means that the switches get stuck so that you can turn your lights on and off easily. Also, there are no overhead lights in the living room or bedroom, so you’ll need lamps.
Apparently there has also been a lot of crime in this neighborhood. I ordered Jimmy John’s online one night and I got a call from the store saying they don’t deliver here at night because one of their drivers got robbed here.
Overview:
Overall, this is a good apartment for the price you pay, but be careful and look over things before you move in. Request pest control before you move in and make sure to ask for any move-​in promotions they’re doing.

I wish there was an option for NO stars. Absolutely ridiculous place. Worst apartments I have ever lived in. I should have read the signs, especially when no on in the office actually lives here. Thats when you know theres a problem. Constant police there because of drug activity. Hordes of illegals and drug dealers. LOTSSSSSSSSSSSSSSSSSSSS of crime. Very unsafe place to live. Its cheap and they let anyone with any credit live here thats why. The apartment itself was not bad. Kitchen appliances were dated but the office staff is EXTREMELY RUDE and not helpful because they confuse you with the trash that lives here. DO NOT BE FOOLED. «tennis courts» are just courts with no nets where the mexicans play soccer and if something is broken in your apt dont worry theyll just put a coat of paint over it and tell you that its new. DO NOT LIVE HERE!!!