Shad Mitsubishi Group

This place is HORRIBLE! DO NOT I REPEAT DO NOT COME HERE TO GET YOUR CAR FIXED — what should have taken only 1 ok 2 days at most but parts guy Marco Jones quoted us a few hours took in first thing in am was not ready by closing in fact was not ready for almost 2 weeks one they had to order the parts and then the service department broke our dash. Yes broke our dash and then they thought we were going to pay for it after it wasn’t broken to begin with. Oh no Mr Jones it doesn’t work that way. I spoke with the manager of the dealership told him nicely what happened and that we would not be paying for the installation. We did not pay. But they still did a lousy job of installing. And conveniently Mr Jones was not there the day we picked up the car as his co-​worker in parts said he «forgot he had his daughter’s graduation» how do you forget something like that!? Take the drive to Roswell Mitsubishi Address: 11 170 Alpharetta Hwy, Roswell, GA 30 076
Phone:(678) 349‑2900 well worth the trip speak to Konrad in parts he is excellent bypass Shad Mitsubishi COMPLETELY!

I Do Not Recommend bringing your car here valuable time is wasted, wrong phone numbers are taken from you and repairs are not done correctly or in a timely fashion.
Supposed paperwork was «faxed to the insurance adjuster» but never checked to see if it was received, the car radio that was to be fixed never was, the pinstripe was put on incorrectly, the light put in sticks out and the hood not adjusted so it sits wrong.
Over an hour and a half was Spent today at the shop between multiple phone calls to and between the insurance adjuster and Marco, this does not include two hours of phone calls prior to getting there. I will have to come back and waste another 2 – 4 hours having these things corrected as «goodwill to the customer» when it should have and could have been done by now they had my car for a solid WEEK.
Shad acts as though they are doing me some kind of favor when the work has already been paid for. When I called my bank to cancel the check (which cannot be done over the phone) I was told by Marco quote «if you cancel that check you will be sued Tell That to Clark Howard.» Boom my head exploded !!!
I had at this point called the hotline for advice and placed a call to the Insuranc Commissioner and have started the process for a complaint.
I left here completely pissed after blowing up at both the GM (who should have been involved prior to this) and Marco missing a 3:30 appointment because Marco and I quote «does not know how to multi task.»
An appointment will have to be made and «no loner» given, so again MY TIME on my one day off will be wasted while I sit and wait on them, but hey they will gladly accept that insurance check.
Any other questions just send me a message.
5−28−15
They have had my car for another week and work is still not completed the hood was adjusted, the light fixed but the pin stripe was either never touched or put on incorrectly again ! Marco Jones the Fixed Operations Director says «they aren’t doing anything else to the car, the work is completed.» Two different people went outside and saw that the work is obviously off and a body shop person said while shaking his head and I quote «I know what they are doing.»
Again time wasted and left fuming. Where is General Manager he never seems to be around?

I bought a BMW there and I was told that my payment included gap and a warranty. Then after I signed everything I asked about the warranty paper work and they said they never agreed to that. Don’t buy from these people they are liars and sell cars with problems. My car had the low tire pressure censor go off 2 miles after leaving so I had to get it plugged where I was also told the tire jack is missing. DO NOT GIVE THEM YOUR MONEY!!!
PS
The sales managers name was Gerard.