Reigning Cats & Dogs

Okay so I called this company to pick up my pet’s waste in my backyard. I spoke to the owner and she wanted a payment first over the phone before the job was done (I usually don’t like doing this as its a risk that the job may not be done correctly and the payment has already been pre– paid). A male employee called me the day of the job to come out and clean my backyard; I didn’t check after him that day as I wasn’t home. The next day I went outside to check to see if all the waste has been picked up, and I noticed 4 piles of waste still left in (my backyard is fenced and it’s not that big) backyard. I called this organization to notify them of the waste that was left behind. I spoke to a female employee about the issue and she gave me every excuse (told me that it was a lot of waste and that leaves could have been covering it up-​really???) on why the waste was not picked up. Then she went on to explain how the male employee may not come back out because he had to get reimbursed for driving expenses by their company. It’s not professional to discuss reimbursement issues (between their company and their employees) with the client, all I wanted was a simple «sorry, we missed picking up some waste and what can we do for you to resolve this issue» rather than continual excuses on why it wasn’t picked up and explanations on reimbursement issues between them and their employees. Will absolutely never use this organization again for any of their services offered. I pre-​paid for a ½ completed job (which is what I was afraid of)!

We used RC&D for an evening dog sit in August and for 9 nights of in-​home 24hr/​day house/​dog sitting this month for our three dogs. Two of the dogs are senior and don’t do well in kennel settings and aren’t used to being left home alone for greater than 4−5hrs. Both experiences with RC&D were fantastic. We had different sitters for each stay and had no problem setting up pre-​visit consults with either one. During our long vacation, the sitter (Kara) emailed us a few times with updates and photos and she kept a daily journal of waking time, potty breaks, exercise and feeding. It was nice being able to keep the dogs at home, on their normal routine. We were able to vacation without worrying about our home and came home to three happy dogs. We’ll use RC&D again and would recommend them without hesitation.

This is a great company and they have a great concept! However, when I scheduled a consultation with a new sitter, she brought along her 2 – 3 year old child. This child was wild and running around while we were trying to talk. I informed the sitter that I did not feel comfortable with her bringing her daughter when she was pet sitting for me. I got the meanest look from the sitter, like I had offended her! I feel it is unprofessional for her to bring her children along. Hopefully, if I use the company again, they’ll send me a sitter that doesn’t bring personal children along!

I didn’t get a chance to use this company since they would not provide a consult without being assured that we were not considering any other companies. Basically, they wanted a guarantee that we would be using them before the caregiver ever met our dog.
To me, this reeks of a company that lacks confidence in either their service or their people, or a company trying to bully the consumer.
I am glad for the people that have used this company and it worked well for them. I am sure that for those people, the company and their people were a good fit. I just don’t believe in hiring someone on the spot without considering every option.

My first experience with any pet sitter was over the recent Thanksgiving holiday and it was wonderful! Janice came and took care of my kitty for a couple days and it was a great relief to me to know that not only was someone checking on my cat, but that as a benefit to this service, there was someone in my home just making sure everything was as it should be. Janice texted me pictures of my kitty which made me smile just seeing his face and that he was doing great. I would hire RCD again in a heartbeat when I need to go out of town — fantastic service, wonderful pet sitter and just all around great value!

We hired Reigning Cats & Dogs to come over to our house for a daily walk for our pup while we were gone for our wedding/​honeymoon out of state. I texted Melissa a few times and she promptly replied letting me know how things were going. When we got home, I really appreciated the daily diary she filled out letting us know about each visit in detail. I would definitely use the service again to help out with puppy care.

i walked our pet sitter, contracted through rcd, through the procedures needed to care for our pets. most importantly, i gave him explicit instructions about our alarm system. notably, since the indoor cat can set off the motion sensors, it is imperative to press «stay» and then «exit», before leaving the house, instead of «away». the correct programming does not activate the motion sensors. «Away» activates the sensors.
there were 3 false alarms set off by the hall motion sensor, each on evenings after the sitter had tended to our pets.
the city has sent citations and is billing us $ 200 for these false alarms, under Section 70 – 30 of the Atlanta City Code.
rcd refuses to reimburse us for the fees, stating we cannot «prove» that their representative was responsible.
Other than during the period rcd was pet sitting for us, there had only been one false alarm at our house, when i, personally, set the alarm on «away», when we first adopted the indoor cat over 1.5 years ago. realizing the cause for the false alarm, we are very careful to only set the alarm on «stay».

Based on over a year of experience, this is a great & trustworthy company. We are very partial to one of the sitters in particular. I feel like she really cares about our pets and I do enjoy reading the diary left behind that describes what all of our critters were up to while we were away. It may depend on the sitter you get, but I’ve been really pleased with their services. We set up our sitting over email and then talk to the sitter on the phone to finalize it.

If you are looking for someone to take care of your cats or dogs while you are out of town for a while, this service can easily do it for you. They will come in every day and clean their poop or walk them so that they can poop. They will also come in and put food in the animal’s bowl and water in the drinking bowl. If there are any types of meds that your animals need to stay healthy, then the person will take care of that, too.
The only problem is finding a good time to get to them before you leave. Between my work schedule and the lady’s work schedule it was difficult to find time to meet her. I eventually met her the day before I was leaving. Also, the problem with the person working and needing to take care of the animals means that it doesn’t happen much. Pretty much, the animals seem to come after the job that she had. The cats we have aren’t really extremely needy by any means, so I’m not worried about our animals, but if anyone has animals that need extended care should probably leave them at a kennel or not leave them at all. This place wouldn’t be for someone like that.