PetSmart

Got the whole grooming package for my great pyrenees dog. Waited for more than 3 hrs. Not only didn they not brush my dog’s teeth, but they also did not explain why. My dog is such a behave dog. He doesn’t bite or anything. So disappointed.

This store is one of my favorite places. I keep checking for the pet adoptions for a friend who is in need of a new and loving home. Pet grooming and vet services are provided in the store. Store is always clean and well stocked for all your pets needs.

Love Love Love this PetSmart! My baby gets groomed here, completed puppy training and stayed in the PetsHotel. I am going to make this short because I could go on and on but First, Grooming: Sarah does an amazing job on Yorkies. My baby was matted badly by his neck and she got it all out and had him looking very handsome. I didn’t even have to tell her what I wanted or give any directions. She has a gift. Speaking of gift, Mary in the training department… I have no words. If you have ever considered taking your dog to a training class, take him/​her to Mary, completely worth the money!!! I am able to teach Jackson anything with the tools she has given both of us. Again, money well spent. Lastly, whenever I have put him in boarding which was two times before at his vet, he comes home sad and sometimes sick. Long story short, he stayed at the PetsHotel from Friday to Sunday, came back very happy and healthy. The prices for everything I mentioned are completely reasonable for the level of service provided. Staff is very knowledgeable and friendly, even when me and Jackson are just going for an indoor walk lol. We both love it here!

Took my dog to get groomed last Saturday. The person checking him in was very nonchalant. The biggest issue was the manager was grooming a small puppy behind her. She was shaving him/​her and every comment made to dog was negative and impatient. She had his back leg straight back shaving it and he was wining and she said cut it out, stop, don’t bite me, etc. Then she said «ok, you’re going into time out and put him in the kennel. I TOLD THE REP SIGNING ME IN I DIDNT WANT HER TOUCHING MY DOG. SHE SHOWED NO PATIENCE AT ALL. I WAS/I’M FURIOUS. THEN I FOUND OUT SHE WAS THE NEW MANAGER. The reason I went there was my daughters friend worked there and did an exceptional job on him in April. I told them she was the only one that had my permission to touch my dog. They both felt the need to tell me my daughters friend was quitting — the manager ran out behind me to make sure I knew. I said that’s fine. I’m never coming back there again anyway. Forgot to call the company to complain but will do tomorrow. Don’t trust them to handle your precious animal.

On this past Memorial Weekend, we took our small dog to PetSmart PetsHotel for 2 days. This place looks clean and employees were friendly. Two days later when we picked up our dog, he looked like he’s been living in a dumpster for days and he smell so terrible. His four legs are covered with yellow stain. I think in those two days, he eats, sleeps, walks, plays, pees, poops, in that 3’x3’ cell without any attendant or care. To me, this is not a pets hotel, it is pets jail.

Really organized, the service is great, all the employees were very friendly. Beverly went above and beyond and really helped us find the right items for our cat! I would definitely go back and ask for her!

A big petsmart with everything you need. If you feed your dogs blue buffalo like I do this place has a great selection.

Like other reviewers have stated, this area of Gwinnett is declining. However, one wouldn’t know it to walk into this store. Yes, all PetSmarts have similar layouts. But what makes one stand out is its staff!
I came seeking new food and toys for my canine companions. The staff knew how best to service me, escorting me to the right aisle and giving their insight as to what product would best suit my canine’s needs.
I also succeeded in obtaining a new toy for fido. I always research online ahead of shopping so that I know exactly what I am seeking and how much it should cost. Thankfully PetSmart was running a sale, B2G1, which dropped my toy to $ 7/​ea. This was cheaper than the various online venders. Yay!
Lastly, I picked up a new tag for his collar. All the tags are laser etched. You pick out and pay for the tag then with the validation number from your receipt entered into the etching machine’s computer, it takes your tag and prints out what you type. So easy!
Our family friend and companion is all set! Thank you PetSmart!

We went looking for 2 things — 1) information on boarding the little kitty that randomly adopted us a couple weeks ago and 2) a kitty condo for that lil fella. Oh, and a pink collar. Because yeah, I don’t care that the kitty is a boy, he’s having a pink collar. Done and done.
Alicia in the PetHotel area was very helpful not only on the services offered by them, but also in recommending a vet and just general information on cats. Thanks for taking the time with us, Alicia!
After picking our jaws up off the floor when we saw the price of the kitty condo we wanted, we noticed that it was a little beat up. Random strings sticking out and minor cosmetic issues like that. Nothing horrible, but enough to keep us from spending that much money on it. The manager saw us hemming and hawing over them and showed us a few others located on the side by the dog play area. We didn’t like any of them. At that point she offered us a discount on the one we loved (the one with the imperfections). We ended up getting a great price on it and we appreciated her assistance!
I guess we have a kitty now, so I’ll certainly be back.

Foxy gets her grooming done here. We always go to Ian and he takes very good care of her. We often give her a Pomeranian Lion Cut and Ian knows how to do it without making her looking crazy like she lost patches of hair.

Vets here suck, and they can’t even speak English well.

My two boys have enjoyed Pet’s hotel at this location for over 6 years.
They enjoy the great staff and fun times in Day Camp.
A very well managed establishment.

This mall area has gone down quite a bit & use to be thriving back in the day now it’s just a dying rose on the vine. Had to stop by here to pick up some flea meds for my pets and One pet-​smart is pretty much the same as any other the only thing that usually sets them apart is customer service or location. While this one isn’t bad, it wouldn’t be my first choice for pet supplies.

Petsmart grooming is where it’s at. I’ve been here numerous times, and they always do a great job!
If you book the haircut/​bath with someone from the Academy (students in training), you get $ 10 off per dog. My pekepoo’s grooming cost $ 35 (that’s with the $ 10 discount) and my maltese was $ 36 (with $ 10 discount and with the additional fee from the whitening shampoo).
It might be more than my own hair cut, but my doggies always look so CUTE afterwards! The service is excellent and everyone is super friendly. It makes me feel that they’d treat my doggies the same way.
I *love* how they’ll also take in your doggies earlier than planned (i.e. I had an appointment at 12pm, but they allowed me to drop off at 10am — scenerios like that). Good for me when I need to do lots of errands that will take all day! I know my doggies are in good hands.
They also hand out «report cards» to inform me of what my dogs needed. I likey!

I like this petsmart! After visiting another petsmart location yesterday looking for some chewable glucosamine treats for my dog and them being out of stock, I came here and not only were they in stock, but had selections not at the other location.
Friendly staff that are more than happy to help and it’s in a good location that doesn’t get very crowded.

Excellent pet hotel, day camp, day care, and overnight stay. The employees at the Duluth Petsmart and Pet hotel are wonderful. My dog, Dozer is a regular there and he gets invited to the monthly themed doggy parties. They treat him as he was their own, and he Loves it there! I never have to worry about him because I know he is well taken care of, whether it be a day visit or overnight stay. The staff is helpful, knowledgeable and very friendly.

My dog goes to both Banfield and the PetsHotel. While he is not a fan of the vet, he LOVES the PetsHotel. Whenever we walk in he is greeted by name even if I haven’t told them who he is… I guess he’s a favorite. They seem to take good care of him and they even give report cards to me about how his stay was.
Banfield is alright. I don’t like how long it can take a vet to come into the room because my dog gets highly stressed waiting. Dr. Noël is a FANTASTIC doc and I would recommend him to anyone