Norman’s Electronics

If you need to have a Sony product repaired do not take it to this company. I had a sony product in for repair. After two months I received the product back and it was still broken. I was charged a service fee an told to contact Sony direct.

NEVER EVER USE THIS COMPANY, THAT IS IF YOU CAN GET THEM TO EVEN SHOW UP !!! I paid for a work fill in person today with my Direct TV protection Plan confirmation of service today from 2:00 — 6:00pm, I got a call from Dave at Normans Electronics & he said he was too busy till some time after Christmas or New Years. I said took off work today for this ??? He he said then I’ll just cancel your service order, wouldn’t answer my calls or return a phone message. Never use this company, I have only read awful reviews anyway. This is a warning.

To be honest, I just got off the phone with them. They are the only authorized Onkyo repair center (both locations) in the metro area, so they have me by the short hairs. I know the problem, I have a bad HDMI-​main output on an Onkyo TX-​NR1008 (the HDMI-​sub works fine). «Yeah, we see that all the time. Bring it in,» they say. Of course, when pressed on for how long, they admit it’ll be «3−4 weeks» before they even look at it. Really? Why don’t you tell me when you’ll be ready to look at it and I’ll bring it in and wait for it? So, I’ll have to go a minimum of a month, not to mention how long it will take to actually repair it, without my main receiver. It seems if the problem is that common they ought to just have someone assigned to replacing those parts and actually solve people’s problems in a timely manner. I am already dreading dealing with them. I think I would rather go to the DMV…