LensCrafters

DO NOT USE THIS Lenscrafters. Tyrell Williams is hateful and should not be working there. Doesnt know the policies of lenscrafters, hangs up on his customers and the manager should be ashamed having such a horrible person working for them. Doesn’t understand situations, rude to customers and in no way should he discriminate like he does. I hope they fire him asap!

I have never felt the need to write a review for anyone, but I was beyond impressed with my appointment today! Dr Skeete and his staff were amazing! They were so sweet and Dr Skeete was so informative! In all the years I’ve been wearing glasses/​contacts I have never had a doctor explain anything in so much detail for me and started wearing corrective vision in middle school! After my appointment today I feel like I have a better understanding of my eyes thanks to Dr Skeete. I will definitely be following them when they move to the forum!

Had to get Christa’s eye glasses fix but the guy at the desk seems to not care to fix them. This is the second time here in two years and he was the same last time. So service was crappy but it’s fixed.

I went there woth a friend but this is my opinion. Tge reception or whatever he was was nice that day another time I went he wasn’t. My friends went inside to adjust his glasses that he slept on. First off they owe free glasses fix to everyone just so they can have more business overall. The optician, I believe or whatever his title is, was all nice at first until my friend asks if he can adjust his glasses. The optician literally slammed his phone on the counter and hufffed. He then proceded to adjust the glasses while my friend try to make conversation. … he was ignored! Second he got up and started texting which I don’t mind but he ignore my friend’s conversation. Third, when my friend asks him if he could adjust one side a little more he raised his voice a little saying put it on before he makes judgment. My friend was right though. Can’t say anything else about the place. I won’t go there that’s for sure.

I love the optometrist, Dr. Skeet. Class act. The support team, I could take or leave. I could have used a bit more guidance in picking frames and there could have been a better selection. I have a larger head (I realize this is my problem, not theirs) and the selection was horrible. I don’t LOVE my glasses… they’re just OK.

This is my 4^th time purchasing glasses from this location. Unfortunately, you basically have to find glasses on your own for style. My fourth pair I purchased from this location took literally 10 days to receive. I am aware of strong vision I have and they have to be ordered, but they have always been ordered and never taken this long.
I wished that I went to the location on Webb Gin shopping center in Snellville as they are smaller, but much more friendly and willing to help and greet you at the door. I went to the Gwinnett Place mall location 3 times and not one person greeted me.

Dear Receptionist,
If you don’t like your job, find another. Don’t take it out on the customers. You are somewhat rude and lack customer service. You’re the reason I took away 2 stars.
The optometrist was friendly and knowlegable. He explained what was wrong and even the basic anatomy and physiology of the eye.
Personally, I like the mall of Ga location better due to overall service of the workers.

First off, this store is not actually on Pleasant Hill Road, but is inside Gwinnett Place Mall. That little piece of information would have saved me at least 30 minutes of driving around!
I honestly did not care so much for the customer service inside this Lenscrafters. The folks there don’t particularly seem like they want to help you find glasses — rather it is more DIY.
No, my four-​star review is for the optometrist’s office, which was incredible. I don’t remember the name of the doctor, but my wife and I both agreed that he was the most polite and well-​mannered eye doctor we had ever experienced. I mean, a total gentlemean. Make an appointment today and relish the opportunity of dealing with a total professional.
P. S. If you have EyeMed insurance, you are set. Your glasses will be cheaper than any sale offer could do for you.