John Marxhausen Jewelry Designer & Goldsmith

I went to John Marxhausen for my engagement ring. When I got it, it was too big. I brought it in to get it resized. When I picked it up, it was still too big and the lady helping me agreed. John came out and I told him it was still too big. It slid right off my finger easily still. He told me to take it with me anyway. And bring it back if I still didn’t like it later. I told him that it was too big and the size of the band was uncomfortable as well, trying to be kind about it. He basically shooed me out of there.
A few minutes after I left I noticed there was a difference in the gem, looked like little flecks of light or inclusions that were certainly not there when I dropped the ring off. I would have gone back right away to show him, but I needed to get somewhere at a certain time and I wasn’t driving, so I called him immediately to tell him about my concern. He said he would need to take a look at it.
I brought the ring in a week later. He could not see anything wrong with it, of course. The difference was clear as a bell to me and everyone else I showed it to though. He resized the ring and fixed what was uncomfortable about the band.
About a week after I got the ring back, my gem cracked and it has gotten to the point where I cannot wear it anymore. I basically haven’t been able to wear my engagement ring since I’ve gotten it. It didn’t fit me before and now the gem is destroyed. He will not admit to anything happening while it was in his possession. I have analyzed the situation again and again and I am very certain he caused it or someone who handled it while it was in their possession. He will not help me with the problem at all and even suggested insurance fraud. He is very difficult and draining to talk to and will talk in circles around the problem and offer no solutions. I would never recommend him to anyone.